Jay Dropbox Community Moderator

Hi @"Monroe4", thanks for messaging the Community. If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files. The link would no longer be valid if they delete the files or the link directly. Keep me posted.

Could you specify in more detail about how it isn't working? What are you expecting to happen? What is the exact version of Windows that you're running on your device?

Hi @"NadFind", could you clarify exactly what issues you're experiencing? Have you tried reinstalling the Dropbox desktop application using this link?

Hi @"ricf", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Keep me posted!

Hi @"SomeOtherGuy", thanks for providing these details! It looks like iMac is on the File Provider version of the Dropbox desktop application. You can read up more about this change on this page, including the other changes to this version. If you have any further queries, feel free to message back.

Thanks for the info, are there any other cloud provider running on the same machine, such as Google Drive or OneDrive?

Good to know, please update me if you need any further help!

Hi @"wendellpro1", thanks for bringing this to our attention. There are a lot of other domains which need to be whitelisted in order for the Dropbox site and desktop app to work. Could you try adding those and let me know how it goes?

Hi @"Aaron J.1", thanks for bringing this to our attention. Have you tried right clicking the Dropbox folder and choosing the option to make it available offline? What OS version are you running on that machine? Keep me posted!

I don't see any sync icons on any folders on both his and your images. Is the Dropbox desktop application currently running and syncing as normal?

Hi @"hshupe16", thanks for messaging the Community! How does the folder appear on the Dropbox site? could you attach a screenshot showing this for us? This will help me to assist further!

Hi @"Trishalinn", thanks for providing these details. As you're already in communication with the support team, they would be better placed to help answer your questions. Since they have access to your account and device details they can provide more specific support. The information we can provide over the community would…

Hi @"Sadsyndrome", I've sent you an email, please could you reply to it as soon as possible.

Hi @"dgallant", currently there isn't any workaround regarding the zip, nor is it possible to move it into the normal Dropbox syncing service. There isn't any option to mail a drive to Dropbox either.

Hi @"dgallant", the option to restore a backup would only make a copy of a zip file of the external drive for you to download, which you can specify to download anywhere. Is there anything specific you're looking for regarding restoring the backup?

Hi @"cellomellowman", thanks for messaging the Community! You should be able to copy and paste a screenshot in your next reply, in order to understand what you're experiencing currently as this would help us with the feedback. Otherwise, you can attach it directly using the camera icon. Keep me posted!

Hi everyone, we've currently looking into this matter, as you can see on this post. We appreciate your patience in the meantime.

The correct quota would be visible on the plan page on your account.

Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added. Provided that you're under quota according to this page, you don't need to make any changes.

Hi @"MariaSki", thanks for messaging the Community. Currently, it isn't possible to expand the navigation menu beyond a certain point. We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services.

Hi @"dvorakoa", keep us posted with any changes or details so we can assist further.

Hi @"chadknudson", thanks for bringing this to our attention. Could you attach a screenshot showing this message that you're seeing? This will help me to assist further!

HI @"MM112", in order to understand what is occurring on your device, I'd recommend contacting the support team directly for further assistance.

Hi @"Truggy", thanks for contacting us! Currently, we don't have any official method to export Dropbox Sign files to Docusign. I'll leave this thread open for other users to contribute their suggestions.

There isn't much information we can provide on our end, since the app itself detects that there is a conflicted file for some reason. Are there any differences between the two files when you view them?

Thanks for the info. In this case, the only way to access that account would be via this process. If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.

Hi @"anarag", thanks for bringing this to our attention. I'm sorry for your loss at this time. As you mentioned the email address format of their account, is it possible that there is another person who can access the domain of the site to then access that email address? Keep me posted.

Hi @"engineerhubbard01", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"JulzOz", thanks for bringing this to our attention. Could you clarify what FireVault is exactly, and why it could interfere with the installation of the app? This will help me to assist further!

Hi @"hmd1957", thanks for bringing this to our attention. Is it possible that the file is currently open on the other machine while you're editing the file? Are there any edits made via the Dropbox mobile app or the site itself? This will help me to assist further!