Jay Dropbox Community Moderator

Currently, there isn't a method to merge Dropbox accounts together. Could you clarify exactly what happened when you used incognito? Do you have a password manager that automatically fills in the email address or sign in with Google?

Hi @"solisoli", it sounds like you have something affecting your upload speed that we're unable to determine the root cause. It could be traffic shaping by your ISP, or another security service on your network or device causing this. Have you been in contact with your ISP directly regarding this matter?

Are you certain that you changed the email address on the Dropbox account, instead of creating a new Dropbox account? Since your browser could be automatically logging you in, if you open up the Dropbox site on an incognito tab and attempt to login with the first non-Google email, are you able to login? 

Hi @"jcavicchio", thanks for messaging the Community! It isn't possible to have two Dropbox accounts under the exact same email address. If you're logging in via Google, are you certain that the email is exactly the same, including the dots in the email before the @ symbol? This will help me to assist further!

Hi @"conteudo9", could you try using another browser to see if this helps?

There is the activity report in the admin console, however, that is limited to actions of Dropbox, and don't log any computer-based actions. Could you clarify what you mean by copying files 'from my Hard disk to my pc'? Did you mean from the Dropbox site to your computer, or by marking files as available offline?

Thanks for the info, in order to investigate further, please could you contact the support team directly on this matter.

Hi @"sfemet", thanks for the info. We're not able to duplicate this behavior on our devices, so it's possible that it could be a device or app specific issue on your machine. Could you try editing the PDF in another application to see if the same behavior occurs?

Hi @"kittycatforever", I've sent you an email under a separate ticket ID since the ticket ID you mentioned was closed. Please could you reply when you get a chance.

Thanks for the information. Could you try the steps in this thread and solution regarding the missing 'libglapi.so.0' file?

Hi anonymous, since you have a paid plan, you can contact the support team directly from this page when logged into your account.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"KireR", thanks for bringing this to our attention. Just for clarification, are you editing the files via the Dropbox site itself? Which browser are you using? This will help me to assist further!

Hi @"SmartOM", thanks for messaging the Community! As we can't open links for security purposes, could you copy and paste the error log text into your next reply so that we can determine what happened during the startup? This will help me to assist further!

Hi @"Pooja p", thanks for messaging the Community. Long story short, if a user gets an option to download or sync your file, they can be copied to any location, like any other digital file. When you say your account, do you mean your own personal account or other team members on a Dropbox Business team? This will help me…

Hi @"MA54", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

In the screenshot, there's only a notification about an F: that can't be accessed, which doesn't contain any file path related to Dropbox. Could you clarify why this has to do with the Dropbox desktop application?

You can attach an image, (either JPG or PNG) by clicking this button in your next reply: We wouldn't be able to accept a Word or PDF. You can take a screenshot on your computer using these steps.

Hi @"Hebephrene", thanks for messaging the Community! The online version of the site should reflect what is on your machine exactly, unless you've used selective sync to prevent folders from downloading. Do you see any events on this page showing that the files were uploaded? Keep me posted!

Hi @"Roger K", thanks for messaging the Community! In order to understand what you're referring to , could you attach a screenshot showing this layout in Explorer? This will help me to assist further!

Are you able to view any deleted files on your account?

Are you already in contact with the support team via email? Do you have the ticket ID in order to locate it on our system?

Hi @"ash7870", thanks for bringing this to our attention. Could you check to see if the missing files are visible on the events page or deleted files page? This will help me to assist further!

Hi @"Ivavan", thanks for bringing this to our attention. Are you referring to the recent change for Dropbox Business teams? Could you clarify exactly what plan you see on this page? This will help me to assist further!

HI @"tmaksemetz_jnlr", I’d recommend getting in contact with our support team directly to look into this matter in more detail by following this method: - Open an incognito/private browsing window, while not signed into your account - Access this link - Make sure to pick an email to which you can receive and send emails…

Currently, there isn't an option to remove the Share button. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Could you try adjusting the bandwidth using these steps to see if this helps to speed things up?

Hi @"CMLariviere", thanks for messaging the Community! Dropbox Capture currently isn't available for mobile devices, so you wouldn't have the options to create a new capture. If you have any further queries, feel free to message back.

If you open Explorer and navigate to the Dropbox folder, can you see which files are being indexed and uploading by the sync icons on the files or folders?

Hi @"floater1", is this a read-only file? What is the exact file extension for the file? A screenshot showing what you're seeing in the Excel app would be great.