Jay Dropbox Community Moderator

Thanks for the info, the preview in the Dropbox app is not 100% accurate. Does the file preview normally in the Excel app on the phone?

Hi @"Myinate", thanks for messaging the Community. Are you able to see the backup on the site, and click on it to see the files within it? What happens when you attempt to follow these steps to delete the backup? Any other info or screenshots would be helpful!

Hi @"drummersteve", when you reinstalled the app, did you perform an advanced reinstallation of the app?

Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it? Are you using the external drive on the same machine you originally set up this backup?

Hi @"deehat", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Michael 103673", the preview feature in the Dropbox mobile app isn't 100% accurate for all files, and could result in some visual issues. Does the file preview normally in the Excel mobile app?

Hi @"mckeenge", if you're referring to deleting your Dropbox account entirely, then you can do so by following these steps.

Hi @"skuchukh1", could you try to create a new file to see if this get synced to the site? Also, could you try uploaded an edited version a the file to the site to see if it syncs to the computer?

Hi @"Sam Toor", thanks for bringing this to our attention. Have you tried disconnecting the external drive and then reconnecting it to your device? This will help me to assist further!

Hi @"ogoosh", thanks for bringing this to our attention. Just for clarification, is this visible on the Dropbox preview page, or the Excel app on the mobile devices? This will help me to assist further!

Hi @"Dave B.5", thanks for bringing this to our attention. Did you upload these files manually via the site, desktop app or mobile app? Or, did you use the automatic camera uploads feature? Were the comments added after the image was taken, or during the photo process? This will help me to assist further!

Could you try fully rebooting your Mac to see if this helps? If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

Hi @"Mhmd Hakam", thanks for bringing this to our attention. Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine? This will help me to assist further!

Hi @"rxiang", thanks for bringing this to our attention. Could you try contacting the support team again for them to investigate this matter in more detail on their end? Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

Hi @aldensolo, technically, it should be possible to do so, since they are separate systems on the phone. Bear in mind, however, that if you have iCloud Photo Library enabled (this is an Apple setting that stores your photos and videos in iCloud), and have its "Optimize iPhone Storage" setting enabled, this will save your…

Hi @"texasprop", thanks for contacting us! There are four main differences between personal and Business plans: * Dropbox Business plans have more security features to protect content. * Business plans offer more quota than personal plans. * All content in a Business plan is owned by the team admin, and they can delete…

Hi @, thanks for bringing this to our attention. Could you clarify what you mean by 'desktop sync'? If you're referring to the Dropbox Backup feature, then it wasn't around 10 year ago, since it was only introduced two years ago. Do you see any backups on this page? Any other info or screenshots would be helpful!

Hi @"Drajen", thanks for bringing this to our attention. Could you check if there is a limit on the bandwidth in the Dropbox desktop application? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to…

Hi @"wb7c", thanks for bringing this to our attention. I have the same phone, and it is possible to upload from another location. Instead of choosing the 'Upload photos and videos' option, choose 'Create or upload file' > 'Upload files', and then you can choose the SD card and the location. You can't upload an entire…

Hi @"YGW", is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?

Do the advanced reinstallation steps not work for your device?

Hi @"Vivi70", if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity. This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

Do you have the bottom half of the log, as this will help determine where the error lies?

You should be able to see which files are attempting to sync in the desktop app by following these steps.

Hi @"WriterGirl", what is the error log you're getting when attempting to install the Dropbox desktop application?

Hi @"mobin68", have you tried checking if there is a limit to the bandwidth in the Dropbox desktop application, which could be slowing the sync process?

Hi @"mipui", thanks for messaging the Community! Could you clarify how this would work exactly, with step-by-step instructions? Are the currently sharing features in the admin console not suitable for your purposes? This will help me to assist further!

Hi @"nsns", thanks for bringing this to our attention. Are you still trying to upgrade? What is the current plan you're on? Do you have the ticket ID from when you contacted the support team? This will help me to assist further!

Hi @"fransvandervleuten", I'd recommend contacting the support team directly for them to investigate in more detail.

Hi @"SoerenAN", thanks for messaging the Community! It might be possible to do what you're asking with the Dropbox API, though I'm not certain of a specific feature to search files like that. You can check the documentation available to see if this helps. If you have any further queries, feel free to message back.