Jay Dropbox Community Moderator

Hi @"skuchukh1", could you try to create a new file to see if this get synced to the site? Also, could you try uploaded an edited version a the file to the site to see if it syncs to the computer?

Hi @"Sam Toor", thanks for bringing this to our attention. Have you tried disconnecting the external drive and then reconnecting it to your device? This will help me to assist further!

Hi @"ogoosh", thanks for bringing this to our attention. Just for clarification, is this visible on the Dropbox preview page, or the Excel app on the mobile devices? This will help me to assist further!

Hi @"Dave B.5", thanks for bringing this to our attention. Did you upload these files manually via the site, desktop app or mobile app? Or, did you use the automatic camera uploads feature? Were the comments added after the image was taken, or during the photo process? This will help me to assist further!

Could you try fully rebooting your Mac to see if this helps? If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

Hi @"Mhmd Hakam", thanks for bringing this to our attention. Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine? This will help me to assist further!

Hi @"rxiang", thanks for bringing this to our attention. Could you try contacting the support team again for them to investigate this matter in more detail on their end? Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

Hi @aldensolo, technically, it should be possible to do so, since they are separate systems on the phone. Bear in mind, however, that if you have iCloud Photo Library enabled (this is an Apple setting that stores your photos and videos in iCloud), and have its "Optimize iPhone Storage" setting enabled, this will save your…

Hi @"texasprop", thanks for contacting us! There are four main differences between personal and Business plans: * Dropbox Business plans have more security features to protect content. * Business plans offer more quota than personal plans. * All content in a Business plan is owned by the team admin, and they can delete…

Hi @, thanks for bringing this to our attention. Could you clarify what you mean by 'desktop sync'? If you're referring to the Dropbox Backup feature, then it wasn't around 10 year ago, since it was only introduced two years ago. Do you see any backups on this page? Any other info or screenshots would be helpful!

Hi @"Drajen", thanks for bringing this to our attention. Could you check if there is a limit on the bandwidth in the Dropbox desktop application? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to…

Hi @"wb7c", thanks for bringing this to our attention. I have the same phone, and it is possible to upload from another location. Instead of choosing the 'Upload photos and videos' option, choose 'Create or upload file' > 'Upload files', and then you can choose the SD card and the location. You can't upload an entire…

Hi @"YGW", is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?

Do the advanced reinstallation steps not work for your device?

Hi @"Vivi70", if the account wasn't accessed for more than a year, then it would've been deactivated due to inactivity. This means that it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

Do you have the bottom half of the log, as this will help determine where the error lies?

You should be able to see which files are attempting to sync in the desktop app by following these steps.

Hi @"WriterGirl", what is the error log you're getting when attempting to install the Dropbox desktop application?

Hi @"mobin68", have you tried checking if there is a limit to the bandwidth in the Dropbox desktop application, which could be slowing the sync process?

Hi @"mipui", thanks for messaging the Community! Could you clarify how this would work exactly, with step-by-step instructions? Are the currently sharing features in the admin console not suitable for your purposes? This will help me to assist further!

Hi @"nsns", thanks for bringing this to our attention. Are you still trying to upgrade? What is the current plan you're on? Do you have the ticket ID from when you contacted the support team? This will help me to assist further!

Hi @"fransvandervleuten", I'd recommend contacting the support team directly for them to investigate in more detail.

Hi @"SoerenAN", thanks for messaging the Community! It might be possible to do what you're asking with the Dropbox API, though I'm not certain of a specific feature to search files like that. You can check the documentation available to see if this helps. If you have any further queries, feel free to message back.

Thanks for the info. Only files that are currently in the Dropbox folder will sync to other devices, which is why you're not seeing the options for those files outside the Dropbox folder. There is the Dropbox Backup feature, which does allow for certain folders, like Documents, Downloads and Desktop, to sync to your…

Hi @"Ahmad Abdulrahman", thanks for bringing this to our attention. In general, it should no longer be possible to view the backups of other machines on your current device, and you can only see them from the site. If you're still able to view these backups, then in the near future, those will also be removed from…

You can attach the screenshots in your next reply, or by copying and pasting them directly.

Hi @"Terry P.", are you able to upload the videos by following these steps?

Hi @"shamim101", thanks for bringing this to our attention. Could you attach a screenshot showing the desktop app and the message that appears on the bottom left? This will help me to assist further!

Hi @"Joanaa", thanks for bringing this to our attention. Do the files appear on the Dropbox site? Are the files in your normal Dropbox folder, or are they part of the Dropbox Backup feature? This will help me to assist further!

Thanks for the info, I'd recommend contacting the support team for them to look into this matter in more detail.