Jay Dropbox Community Moderator

Could you attach a screenshot showing the Dropbox Backup window in the desktop app? Additionally, could you check the Dropbox Backup page on the site to see if the files there match what you see in the Documents folder?

That's correct, the option isn't available on the new version of the Dropbox Backup feature.

Hi @"JaneGDesign", thanks for bringing this to our attention. When you update to the new Dropbox Backup, all files in those folders will attempt to download to your machine, regardless of their previous online-only setting. It will stop once your machine runs out of space, and you'll experience issues regarding your local…

Hi @"ljo1980", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? This will help me to assist further!

Yes, with the Dropbox preview page, it shows the correct format. I'd recommend contacting the support team to see if they can provide any specific information regarding this matter for your account.

Hi @"Elizabeth Halls", thanks for contacting us! Just for clarification, are you looking to edit the Numbers files or the Excel files via the Dropbox site? This will help me to assist further!

Thanks for the images, I've removed them for your own privacy and security. I did a test on my end and the Excel file previewed the files normally, with the dates in the correct order. Do you know if the file itself in its properties is set to your location with DD/MM/YYYY as the year format?

You'd need to speak with your lawyer or attorney to see if it is possible to obtain these documents. Once you receive them, you can contact the team again for assistance.

Hi @"sezza28", from the wording in that email from the legal team, unfortunately, it doesn't appear to be possible to regain access to the Dropbox account. Since they would be the team to process this change, without those documents, it wouldn't be possible to change this decision. I'm sorry I can't be more helpful on this…

Are you viewing these files while logged into your own account, or is it via a shared link? Could you attach a screenshot showing the file in the folder it's in, and then after you open the file (while hiding any personal info)?

Hi @"cpizzulli", that is correct (though the price may vary depending on your region and taxation), only Dropbox Business teams are eligible for HIPAA compliance, so you'd need to purchase 3 licenses at least in order to have a Dropbox Business team.

Hi @"NoirinS", if the links works normally, then something in Word itself is changing the links. Have you tried copying and pasting the link, without opening it, to see if something has changed? Have you tried contacting Microsoft support for them to assist with the Word issue?

Hi @"robncarin", thanks for messaging the Community. After a recent change, backups created using the Dropbox Backup feature are no longer visible in the Dropbox mobile app, and it isn't possible to re-enable this option. If you have any further queries, feel free to message back.

Hi @"Sam Bestov", thanks for messaging the Community! Could you doublecheck again the setting you have on this page for default editing apps on your account? This will help me to assist further!

Thanks for the update, please could you contact the support team for them to assist further on this matter.

Thanks for that. In general, links can be temporarily banned due to breaching the daily bandwidth limits. It should take a full 24 hours for the ban to be lifted on your account after which you'll be able to share files again. We wouldn't be able to remove this temporary ban manually on our end. Subsequent bans will expire…

Thanks for the info, I'd recommend contacting the support team for them to investigate this in more detail.

Are you already sharing a subfolder in that folder?

Hi @"BarbaraVer", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running and clearing your cache?

Hi @"uBear team", if you click the Settings link in the last image, what options do you see there?

Hi @"PMurphy85", thanks for messaging the Community! Is this the first time that you've received this email about links being disabled on your account? This will help me to assist further!

Hi @"rhinofeatures", currently, there isn't an official feature like that available via Dropbox. There may be some other third party apps or services that can assist in syncing files to and from your external drive and Dropbox.

Hi @"AndyFranzel", it won't be possible to sync the files directly, like with the normal Dropbox app, since it is required for the syncing process to work. You will still be able to upload and download files manually to and from the site, however. 

This error usually occurs when there is another cloud provider on your machine, which is affecting the sync icons on Windows. Generally, marking the files as available offline would help, since the files are then stored on your machine and you shouldn't get another issue like this.

Hi @"DavidM07", currently, we don't have any information on why the issue appears to have gone. If you do experience this issue again, please contact the support team directly for them to investigate it in more detail.

Hi @"YPO-jen", thanks for messaging the Community! It is possible to unzip files on the Dropbox site using these steps. Are you experiencing any difficulties during this process?

Thanks, I've moved this thread to the API forum for our colleague to provide more specialized assistance.

Hi @"jpimbema", thanks for messaging the Community! Just for clarification, are you using any of the Dropbox API when embedding Dropbox onto your site? This will help me to assist further!

Hi @"deejay4704", the advanced uninstallation is intended to remove all traces of Dropbox on a machine. Signing out of the desktop app is enough to unlink the device from a specific Dropbox account, if that is what you require.

Hi @"priscillasr", thanks for messaging the Community! Are you the only person on your team experiencing this? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!