Jay Dropbox Community Moderator

Hi @"rmasoor", thanks for messaging the Community! Just to clarify are you certain that this shared link is on your account? Do you see anything on this page on your account? This will help me to assist further!

Hi @"cotc2001", thanks for messaging the Community! I've edited your links since they were referencing a real shared link. Currently, it isn't possible to have static shared links in the way you're asking, as each one is randomly generated.. If you have any further queries, feel free to message back.

Glad to hear you were able to restore your file! Enjoy your week ahead!

Hi @"sano23", thanks for bringing this to our attention. It should be possible to locate and recover the file, depending on what was done to it, via the events page, or the deleted files page. You can recover the version history of the file, or restore it if it was deleted. If you need any further assistance, please let me…

Hi @"Cloudsoverkorra", thanks for contacting us! This is correct, when you add, edit or delete files or folders, they will also sync these changes to the site and vice versa. You can do what you're asking by signing out of the Dropbox desktop application, and then deleting the local Dropbox folder from your computer…

Thanks for the info, in order for us to determine if this is an issue related to your user profile, please create a brand new local Operating System user profile with administrator rights in which we'll try to reproduce the behavior, using these steps: * Windows 10 and 11 Once the new user profile is created, please log in…

Hi @"jayfram", thanks for bringing this to our attention. I can see that you're already in communication with a support agent on the ticket ID. They'll be able to provide more device-specific information to assist you further. I've gone ahead and prioritized your ticket to expedite matters on your behalf.

Hi @"ramisamo", you will only be able to create folders on the business account via the admin console. It isn't possible to do so via Explorer.

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Telxon", I'd recommend contacting the team directly from your account via a new ticket, since they would be able to locate the history of the previous ticket from there. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

Yes, provided you don't have more than 3 devices connected, since there is a limit to the number of devices you can connect when using a Basic plan. 

Hi @"ensaine", thanks for bringing this to our attention. As you don't see any payments on your account, did you upgrade to the trial via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

No worries, glad to have helped out. Enjoy the rest of your week!

Are the people who are receiving the email part of the invited members to the shared folder?

Hi @"Nu-Clean", thanks for contacting us! It should be possible to create a shared link to a file, which can preview directly on the site by following these steps. I hope this helps to resolve your query!

Hi @"worksighted", thanks for bringing this to our attention. Just to check, are these emails being sent by other users' Dropbox accounts when they share a file or folder with you directly? In general, the only email notifications that can be disabled are visible on this page, and would be related to your own account. If…

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Thanks for the info. You could try following these steps to force the Dropbox site to immediately download the file, without seeing this preview page. Would this satisfy your requirements?

If the icon is not in the system tray, then it means that it isn't running, meaning there is no syncing occurring. Could you attach a screenshot showing what you're seeing on the site that says you're up to date?

As it is, nothing will change on your machine. I just want to point out a change to the syncing on File Provider, as there are three statuses (aside from syncing etc). There is available offline, and online-only, which work like you have now. Then there is 'Available', and that has no sync icon at all. Files that are…

You've mentioned using this on different machines. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Are the different networks all using the same ISP by any chance?

That's correct, clicking that option will begin the migration. When switching to File Provider, make sure to mark the entire Dropbox folder as available offline, since files will return to being online-only if your Mac runs out of space. A resyncing of files, or at least re-indexing, is expected, but shouldn't take too…

Were you able to confirm that the Dropbox desktop application was running normally after clicking the icon in the system tray near the clock? 

The best option then would be to first set up File Provider on your current OS, and then upgrade your OS, that way the changes aren't going to happen at the same time. after the upgrade

Hi @"Elly1331", could you clarify what you mean by exactly the same? Could you attach a screenshot showing what you're seeing when you download the file?

Hi @"TAMINOPROD", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Are you sharing a link to a file or folder? This will help me to assist further!

Hi @"johnhalldesign", thanks for messaging the Community! Just for clarification, are you getting the option to upgrade to File Provider on the current OS via the Dropbox desktop application? This will help me to assist further!

Hi @"ransomedbyfire", thanks for the info. As the Excel mobile app frequently does an auto save, even if there aren't any changes, this could be why you're experiencing this issue. Currently, there isn't a way to change this via Dropbox.

Hi @"dali99", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"DBVWarchitects", thanks for bringing this to our attention. Could you attach a screenshot showing what you're currently experiencing on your device? Were the other machines you tried also on Windows 11? This will help me to assist further!