Jay Dropbox Community Moderator

Hi @"Juliebug2184", could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

No worries, there could be more apps that can convert your emails into a readable format, such as PDF (or .eml which is the default), which you can then email to Dropbox.

Hi @"lynnebert", thanks for messaging the Community! The feature you are referring to is only for emailing files to your Dropbox account, by way of an attachment to that email, if you don't have access to the app or site. It isn't for archiving your actual emails by forwarding them to that Dropbox email. However, if the…

Hi @"sydneyli", thanks for bringing this to our attention. This icon would be from OneDrive, you can see more about this icon on this thread. If you have any further queries, feel free to message back.

Hi @"pgoodall", thanks for bringing this to our attention. In general, the feature to show a preview of any site is no longer available. There are certain site that embed media into Paper, such as YouTube links, which would show the thumbnail of the video, and be a clickable media. If you have any further queries, feel…

No, log out sounds like you're looking at the Dropbox site instead, could you continue with the other steps to uninstall the app?

Thanks, this means that you have installed the Dropbox desktop application. If you're not using it, you can uninstall it by following these steps.

Is the prompt you're seeing on the website, or is it a separate program window? It's possible you might have the app installed on your machine, but not signed into your account.

Hi @"Sarahltc", just for clarification, do you have that device currently linked to your Dropbox account, and is the desktop app running and syncing normally?

Hi @"NopeBob", if you're not seeing any file history on the events page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were…

Hi @"GregQ", thanks for posting your questions on the Community! In order for those files to be made available online-only, as it sounds like they're already on your computer in a non-Dropbox folder, you'd need to move them into the Dropbox folder, allow the time for those files to fully upload via the desktop app, and…

Hi @"OGxTiene", thanks for messaging the Community! Are you interested in collaborating with other users in a Dropbox team, or with other personal users? This article contains some information on how you can edit Dropbox Paper files together on the site, and you can also edit Microsoft Office files there using these steps.…

Hi @"cltchrn", thanks for bringing this to our attention. Is this occurring for all PDF files, or just specific ones on your account? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated…

Hi @"Dave81", thanks for bringing this to our attention. Are the files that you're experiencing this issue with random, or the same files as previous occasions? Have you tried removing the offline option, and then making them offline again to see if this helps? This will help me to assist further!

Hi @"Speez", thanks for messaging the Community. Could you confirm that your account is on a Basic plan according to this screen? Which page are you seeing your billing details still visible? A screenshot of it would help us greatly!

HI @"Max Wheeler", I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"EdainOD1967", I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"CPR31", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are the folders definitely synced on the Dropbox site?

Hi @"Snelephant", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"welr", thanks for messaging the Community. Is the error message appearing in the Dropbox desktop application itself? Are the folders listed and selected in the selective sync window? This will help me to assist further!

Hi @"Dan83", could you try deleting the Excel app, rebooting the device, and reinstalling it to see if this helps?

Are you able to install the Dropbox desktop application, which would then sync any files on your account down to your computer automatically?

Thanks for the info, could you try reinstalling the Dropbox desktop application, without uninstalling it first by clicking this link?

Hi @"MrRichie", thanks for bringing this to our attention. Are you able to locate these file names manually in Finder within the Dropbox folder? This will help me to assist further!

Hi @"ashleyjoeann", just to check, is the paid plan a Dropbox team plan? Are you able to switch between two accounts on your computer, or are you signing out of one account, and then signing into another each time, manually?

Hi @"Yilly", are you right clicking the files directly in the Dropbox folder in Finder? Could you attach a screenshot in your next reply showing what context menu items you have when you right click?

Hi @"marcokoch", thanks for messaging the Community. Currently, there isn't a method to backup an entire Dropbox account, which would include all files from all members and admins on a Dropbox team. There may be some method to do this using a third party app to link to all active members separate and to then save those…

Could you clarify exactly what you mean? Is it that links to Dropbox from that site you mentioned don't work at all? Or, is it when you connect using that ISP, you can't access the site? Do you use a VPN on your machine?

Hi @"Здравко", thanks for messaging the Community. Currently, we're not experiencing any issues with users accessing the Dropbox site. If it's specific to one ISP, then you'll need to check with them to see that they haven't blocked traffic to the following Dropbox domains. If you have any further queries, feel free to…