Jay Dropbox Community Moderator

Could you get a screenshot of the files that are appearing on the computer then, since that's where they're not syncing from?

HI @"MountainGram", does the file appear in the Dropbox folder on your laptop? Does it have a sync icon on it? A screenshot showing this would help us greatly!

It wouldn't be possible for one promotion expiry to remove another promotion entirely. It's likely that the Quicken promotion expired at the same time, if both promotions were activated on the same date.

Hi @"whatthehales", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Do these steps help you to add an email attachment to your Dropbox account via Outlook?

I've removed your personal details from the forum. Please don't post them again for your own security and privacy. It sounds like you used this feature to connect your computer to the Dropbox account signed in on your phone. Are you certain that you don't have another email address on which there could be a Dropbox…

Hi @"nottinghamp", thanks for messaging the Community! Just to check, are you certain that this is the exact same email as the one for your personal account, and not under another email address? Could you attach a screenshot showing the current plan on your account, along with a screenshot of one of those emails (while…

Hi @"Frog21", currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. What is the exact issue you're experiencing regarding the syncing of files between the desktop and the mobile device? Do files uploaded directly to the site appear on both devices?

If there isn't any history of the file on the events page, then it's possible that data within that doc is no longer available. Could you check the normal Dropbox page to see if the file is visible in the structure, and if you have more options to view or duplicate the file?

Thanks for the info, could you attach a screenshot of what you're currently seeing on your device when viewing the add-on?

There should be a reason as to why they're not appearing on their account, as to what that could be, we can't say, since you've entered the correct email address. Try contacting the support team to see if they can assist on this matter.

I understand that, there's no mistake. The referrals page directly shows how much quota you've earned through referrals, and also promotional offers such as the Quicken offer.

You'll need to reinstall the Dropbox desktop application on the remote machine to be certain it's working normally, and then test it by adding a file there to see if it appears on your local computer.

Could you attach a screenshot showing the referrals page, which shows exactly when a promotional offer has been activated on your account?

Since E:\SRO_Data isn't a Dropbox folder, it can't directly sync to your account like normal, so it sounds like some other software would've been used to transfer the information to your Dropbox account. 

Hi @"Caldon", thanks for bringing this to our attention. The email you received wouldn't have the correct information about the exact level of quota on your account. You'll be able to see the correct amount on this page. If you have any further queries, feel free to message back.

Hi @"nadahashmi", thanks for bringing this to our attention. Are you right clicking on files within the Dropbox folder, or from outside the Dropbox folder? Could you attach a screenshot showing the options you currently get when right clicking in Finder? This will help me to assist further!

Hi @"Steve R.8", thanks for bringing this to our attention. Files in another folder wouldn't be automatically synced to your Dropbox account, unless you'be enabled the Dropbox Backup feature, or have another third party app or service to act as a go-between to sync them to Dropbox. Could you let me know how exactly files…

Hi @"jojo1515", could you attach a screenshot showing what you're seeing in this instance when attempting to send a reminder?

As you're already contacting the team via email, we wouldn't be able to provide any additional or new information via the Community, since the support team need to investigate it in more detail.

Hi @"sclippy08", could you clarify how you're accessing the other user's account? Do you have their login credentials? Are you certain that you've invited the correct email address associated with their Dropbox account?

Hi @"user365", thanks for bringing this to our attention. What version of Outlook are you currently running on your device? This will help me to assist further!

Could you attach a screenshot showing how the files appear in the Dropbox folder in Finder?

Thanks, I've gone ahead and prioritized the first ticket to expedite matters on your behalf.

Thanks for the info. In order to add folders into a team folder, you'd need to add them from the Dropbox site or the admin console directly.

HI @"M7153DRC", I've merged you to this post, please check the posted solution to see if this can apply to your account.

Hi @"calsav1", thanks for bringing this to our attention. Unfortunately, it’s not possible to opt-out of the image search feature. Please note that your files are as safe as they always have been; image search hasn’t changed anything with regards to how content in your Dropbox account is stored. Please let me know if you…

Hi @"arshia m.", thanks for posting! Could you what you mean by unsynced file? Is this a file on the site but not on your computer, or the opposite? This will help me to assist further!

HI @"rbaltman", could you try using Safari in private browsing mode, without any extensions running, to see if that could be causing the download issue?

Do you have the ticket ID from the automated email response so I can locate it in our system?