Jay Dropbox Community Moderator

Are you using the Dropbox site in the dark mode theme? What plan are you and the other user on at this moment?

If you fully deleted your Dropbox account using these steps, then it wouldn't be possible to recover your account or the files within, unfortunately, as account deletions are immediate and permanent. Even our support teams can't recover them. I'm sorry I can't be more helpful on this matter. --- Se avessi eliminato…

Hi @"Marco Gervasoni", just to check, when you say you cancelled your account, do you mean you cancelled a paid plan, or did you delete your account entirely? --- Ciao @"Marco Gervasoni", giusto per verificare, quando dici di aver cancellato il tuo account, intendi che hai cancellato un piano a pagamento o che hai…

Hi @"arktis", thanks for contacting us. When following these steps, are you not seeing the option on the Dropbox site or the desktop app for leaving a copy of the shared folder. This will help me to assist further!

HI @"syed shah", for security and privacy purposes, could you copy and paste your screenshots in your next reply?

Hi @"JanNes", thanks for bringing this to our attention. Can you see where these files are located on your account by checking the Dropbox folder and searching for the blue sync icons? Are they all in one folder, or randomly located on the account? Have you tried quitting all other open apps to see if this helps with the…

Hi @"msfrederick", thanks for bringing this to our attention. Currently what you're looking for isn't possible via Dropbox. Shared folder members can see each other, and can also share links to the folder. Likewise, a shared link to a folder can be accessed by anyone else with the URL. If you have any further queries, feel…

Hi @"xmich97", did you upgrade via the Dropbox site or the mobile app? --- Hallo @"xmich97", heb je geüpgraded via de Dropbox-site of de mobiele app?

Thanks for the details, could you contact the support team directly for them to look into this matter in more detail on their end?

Could you try downloading the installation file with another browser? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Aslak", could you confirm the version number for the desktop app that you're using, since I think the number is too high? There is a newer version out now, could you try upgrading to that one?

Could you reinstall the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot your machine?

Could you check the system tray again and see if there is an up arrow that could be hiding the Dropbox icon? 

Hi @"dropaet", we've not received any further reports on this matter from other users. I'd recommend checking with WD directly to see what information they can provide to assist with the connection.

Hi @"billiejjackson", have you tried the steps in the thread above to try to resolve the issue you're experiencing?

Hi @"Dzulkiewski", there isn't an option to manually sync, since when the app opens, it should automatically sync the files. Does the Dropbox desktop application icon appear in the system tray near the clock when you start up the app?

Glad to hear it, enjoy your week!

Thanks for the details! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot the device?

Since your account is over quota, this is why it isn't going to sync that file, unless you are on a paid account. You'll need to find another method to download the file from the site, or use a different network entirely.

Hi @"rayan kazi", could you attach a screenshot showing the Dropbox desktop application on your machine, and the current syncing status to confirm that it isn't able to sync the file to your machine?

Hi @"Josh62", if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail. 

Hi @"JSandaire", thanks for bringing this to our attention. Are you certain that this is inside the Dropbox folder itself? Is the Dropbox desktop application currently running and syncing (as in, not paused)? This will help me to assist further!

This should be possible. Shared folders can be sent to specific users with their own Dropbox accounts. Just be aware that shared folders with edit permissions means that users can also delete and edit existing files in the folder. Additionally, any quota isn't transferred to other users in shared folders, so if you use…

Yes, this is currently on all Dropbox plans, free and paid alike.

Thanks for the info, if you're continuing to experience these issues, could you contact the support team directly for them to investigate this in more detail?

HI @"Silentcartoonist24", this is the new behavior with shared links, that users can request access to the file itself, and add it to their account, making them members to the file.

Thanks for the details. Currently this isn't possible with the normal usage of Dropbox, the closest feature we have is the file request feature I mentioned earlier. It might be possible to create a portal with a custom app created using the Dropbox API. 

Hi @"FesT", could you clarify exactly what you mean by the syncing not working properly, or not being stable?

Hi @"jharlanherb", it shouldn't be possible to activate Dropbox Backup on a Linux device. Are you seeing any backups on the page my colleague mentioned? Could you attach a screenshot showing this page which is for the total quota on your account?

Hi @"MoSal", thanks for bringing this to our attention. Could you clarify exactly what you mean by a portal, and how it would work for a client? Are you referring to something like a file request link where users can upload documents to your Dropbox account? This will help me to assist further!