Jay Dropbox Community Moderator

Hi @"peterj62", you should see context menus when right clicking files and folders in Finder, in order to get the online-only option. Could you attach a screenshot showing what you're seeing when right clicking a folder in the Dropbox folder?

Could you attach a screenshot showing the Dropbox folder in Finder on your device, in order to assist further?

Hi @"tarekelraey", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"Warren J.", just to check, do you have a lot of icons in the menu bar? Mac OS changed a while ago to hide menu bar icons if there's too many apps there. Could you try quitting some apps to see if this helps?

No worries, glad to have helped out, enjoy your weekend!

Hi @"BoxedInn", just to clarify, is the Dropbox folder in that location syncing normally now? Are you able to see the syncing icons there, and open the files normally?

Hi @"eretaval", thanks for bringing this to our attention. Do you get the same behavior when using another service, or only in Whatsapp? Have you tried contacting them for assistance, since it's related to their program? This will help me to assist further!

Hi @"irrlady", what was the sync status when you hovered over the icon? Could you try clicking it instead to see if you can see the message on the bottom left?

Hi @"Wrich73", it sounds like you won't be able to rename the Dropbox Backup on your account. You can contact the support team directly for them to look into this in more detail.

Hi @"BCarroll", could you try selecting and dragging the files into a folder visible in the navigation pane on the left hand side of the Dropbox site?

It won't sync any new copies of files, however, the local Dropbox folder will still have any data you had in it before, so make sure to delete that folder or move the data elsewhere if need be.

Yes, that will unlink your account, as it sounds like you can't get the desktop app to load. Once the device is unlinked, you can continue with the uninstallation of the app.

Do you mean that you quit the app, or uninstalled it entirely? Is it still in your start menu, since it sounds like you're using Windows?

Hi @"H20 water", thanks for contacting us! You can do this by first signing out of the Dropbox desktop application, which will stop any changes made from syncing to the site. Afterwards you can uninstall the Dropbox desktop application and delete the local Dropbox folder entirely if you wish. If you have any further…

Hi @"margdoigh", have you tried experimenting using automations on your own Dropbox account to see if they satisfy your requirements?

As it sounds like you're not certain, you don't need to disable the antivirus or firewall. It does sound like something in the browser itself is preventing the Dropbox site from working normally, since we're not experiencing this issue here. Please could you try using a different computer to see if the site loads normally…

Hi @"Tharanei", did you recently join a Dropbox Business team? Those icons there show a team folder and a personal folder.

You'll need to check the McAfee site on how to disable it, as we wouldn't have any information on how to do that.

Could you try temporarily disabling it completely to see if this helps with uploading to the Dropbox site?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Cathy11", thanks for messaging the Community. Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely? Let me know how it goes!

Hi @"MaryEBP", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"cloudres", thanks for posting today! Since the Dropbox folder can only be called 'Dropbox', 'Dropbox (Personal)' or 'Dropbox [Business team name]', the correct folder should be the one with the blue Dropbox icon on it. You can confirm this be seeing which of those two folders have the sync icons on them, confirming…

Hi @"TE16", thanks for bringing this to our attention. How many devices do you currently have connected to your account according to this page? What happens when you download the offline version of the Dropbox desktop application? This will help me to assist further!

Hi @"ken_804", I've sent you an email, please could you reply to it when you get a chance!

The only method to restore a Dropbox Backup is to download it from the site. However, you can download it directly to an external drive instead of an internal drive.

Hi @"tonkotsu2", if you reformatted your external hard drive, this means that it is no longer detected as the same drive as before, which is why there's a different backup being created. 

Do you mean that folders that are completely unrelated to Dropbox are also being deleted from your computer? Does anyone else have access to your device?

Yes, that works, but there should also be a bin icon right next to that slider, like so: Clicking the bin will delete the automation entirely, and return the folder to it's normal state without automation.

Okay, on the right hand side, not the left hand navigation window, could you scroll down past the MP3 files and locate the folder in question, and then click the ellipsis next to that folder when you hover over it, like in the below image?