Jay Dropbox Community Moderator

Hi @"avengerx", thanks for contacting us. We appreciate the feedback on this matter and for reporting this to us. If you have any further comments, feel free to message back.

HI @"pictoria-hall", could you clarify exactly what happens when you click the download button? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"Nathan C.16", could you try opening the site in incognito mode to see if this helps, without any extensions running?

Hi @"Jeremy M.10", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"airorangen1dw", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? What is the current status of the app when you click the icon in the system tray/menu bar? This will help me to assist further!

Hi @"donoharm", thanks for bringing this to our attention. If you right click the Dropbox folder itself and mark it as available offline, this will force all files to download and remain on your computer. You can also set the default setting in the Dropbox desktop application preferences. If you have any further queries,…

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Hi @"utpmg", what is the current status of the backup when viewing it on the Dropbox site?

Hi @"mps1975", could you confirm what plan you're on according to this page?

HI @"tetonman", if you're using a new computer, then it isn't possible to continue using the same backup as before, since you're on a different machine. You'll need to create a new backup with this external drive to your Dropbox account.

Hi @"jonc2", just to clarify, by the collections, do you mean the individual projects in the workspace?

Could you clarify what you mean by the native files integration? A screenshot of this would help greatly.

Hi @"GJbristol", thanks for messaging the Community! Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @JacobWalling, thanks for bringing this to our attention. Could you clarify exactly what you're receiving by email? Are you part of a Dropbox Business team by any chance? Could you attach a screenshot of this, while hiding any names or emails? This will help me to assist further.

Hi @"Francis-sollutia", currently, it isn't possible to preview Paper docs in the quick preview window. In order to view them, you would need to open them directly.

HI @"Mr Groovyblues", could you try disconnecting the Excel app from your account on this page, and try opening an Excel file on the mobile app again?

Hi @"JSLK-", could you attach a screenshot showing the folder in Dropbox and the prompt you get when trying to unshare, while hiding any personal names or emails, in order to understand what you're seeing?

HI @"lanefarin", are you using a company-managed device by any chance, or a personal machine?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"DanielleDelosSantos", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

No worries, let's try to solve this together. Are you only getting errors for this shared link, or for any other new shared links on your account? Is the link to a file or folder on your account?

The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address. Regarding the second login, did you provide your account credentials to another individual?

Hi @"Chrobirch", thanks for messaging the Community. Could you clarify what 2FA code you're referring to? Is this the 6 digit code sent to you via email, or the normal 2FA methods shown on this page? This will help me to assist further!

Hi @"OllieMi", thanks for messaging the Community! Is this a shared link that you created from your account, or a shared link that someone else created? This will help me to assist further!

Since you're part of a Dropbox Business team, it isn't possible for you to change your email address. Only the team admin can make this amendment. You can find out who they are by following these steps.

It does sound like there might be an error somewhere on your billing details. Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

Are you looking to just change your email address, or do you want to be removed from the Dropbox Business team entirely to return to being a personal account?

Hi @"Philip Ostheimer", thanks for bringing this to our attention. Could you try switching browsers when upgrading to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"shaunsgraham1", thanks for bringing this to our attention. Just for clarification, did you join and merge your account with a Dropbox Business team? This will help me to assist further!