Jay Dropbox Community Moderator

Hi @"ensaine", thanks for bringing this to our attention. As you don't see any payments on your account, did you upgrade to the trial via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

No worries, glad to have helped out. Enjoy the rest of your week!

Are the people who are receiving the email part of the invited members to the shared folder?

Hi @"Nu-Clean", thanks for contacting us! It should be possible to create a shared link to a file, which can preview directly on the site by following these steps. I hope this helps to resolve your query!

Hi @"worksighted", thanks for bringing this to our attention. Just to check, are these emails being sent by other users' Dropbox accounts when they share a file or folder with you directly? In general, the only email notifications that can be disabled are visible on this page, and would be related to your own account. If…

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Thanks for the info. You could try following these steps to force the Dropbox site to immediately download the file, without seeing this preview page. Would this satisfy your requirements?

If the icon is not in the system tray, then it means that it isn't running, meaning there is no syncing occurring. Could you attach a screenshot showing what you're seeing on the site that says you're up to date?

As it is, nothing will change on your machine. I just want to point out a change to the syncing on File Provider, as there are three statuses (aside from syncing etc). There is available offline, and online-only, which work like you have now. Then there is 'Available', and that has no sync icon at all. Files that are…

You've mentioned using this on different machines. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Are the different networks all using the same ISP by any chance?

That's correct, clicking that option will begin the migration. When switching to File Provider, make sure to mark the entire Dropbox folder as available offline, since files will return to being online-only if your Mac runs out of space. A resyncing of files, or at least re-indexing, is expected, but shouldn't take too…

Were you able to confirm that the Dropbox desktop application was running normally after clicking the icon in the system tray near the clock? 

The best option then would be to first set up File Provider on your current OS, and then upgrade your OS, that way the changes aren't going to happen at the same time. after the upgrade

Hi @"Elly1331", could you clarify what you mean by exactly the same? Could you attach a screenshot showing what you're seeing when you download the file?

Hi @"TAMINOPROD", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Are you sharing a link to a file or folder? This will help me to assist further!

Hi @"johnhalldesign", thanks for messaging the Community! Just for clarification, are you getting the option to upgrade to File Provider on the current OS via the Dropbox desktop application? This will help me to assist further!

Hi @"ransomedbyfire", thanks for the info. As the Excel mobile app frequently does an auto save, even if there aren't any changes, this could be why you're experiencing this issue. Currently, there isn't a way to change this via Dropbox.

Hi @"dali99", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"DBVWarchitects", thanks for bringing this to our attention. Could you attach a screenshot showing what you're currently experiencing on your device? Were the other machines you tried also on Windows 11? This will help me to assist further!

Hi @"garugc", thanks for messaging the Community. Could you clarify what Obsidian is and how you believe this issue happened afterwards? Do you see the files that aren't syncing from within the Dropbox folder on your machine, and do they have blue icons? This will help me to assist further!

Hi @"Jbizzle", thanks for messaging the Community. Are you uncertain that the reason the files are being rejected is due to the file extension, or is it doing else related to the file itself? Are you uploading files to the Dropbox site directly, or by moving files into the Dropbox folder on your computer? This will help me…

It does sound like something is still preventing the Dropbox desktop application from accessing the internet. I'd recommend checking again with the IT team to see if all these domains have been whitelisted.

Hi @"stylist", could you try these steps to see if this helps with opening the file locally? The files might need to be made available offline for this to work.

HI @"Patrick Bailie", is a user is disconnected, then it means that they were offboarded from the team and converted to an individual account. This means that they kept the files that were associated with that user, and they now reside on their personal account, so you cannot transfer their files, since there are no files…

Hi @"valerostudio", can you try quitting the app, then quitting all other open apps and services, including security software, and then restarting the Dropbox app to see if this helps.

HI @"shariw", for the zip file, you need to click the 'Extract all' button as mentioned in my post, are you able to see that via the ellipsis?

Hi @"THL1", thanks for bringing this to our attention. What plan are you currently on according to this page? This will help me to assist further!

Hi @"RussellC", you can follow the steps in the article posted by @"Walter" to refer other users to join Dropbox. Each completed referral will grant you 500 MB of quota on your account. Also, depending on if your account is eligible, you might be able to upgrade to the Basic Extra plan, which gives you 50 GB of quota.

Hi @"Bryn K.", thanks for contacting us! Could you try the following on the Dropbox site? - Search for a file or file type - Change the layout to Large list by clicking the grid on the right - Underneath the files you'll see the full path, which is also clickable to go direct to the folder. Does this method work for you to…

Hi @"EdVanSchleck", have you already tried contacting the support team for further assistance regarding this matter?