Jay Dropbox Community Moderator

Hi @"GregQ", thanks for posting your questions on the Community! In order for those files to be made available online-only, as it sounds like they're already on your computer in a non-Dropbox folder, you'd need to move them into the Dropbox folder, allow the time for those files to fully upload via the desktop app, and…

Hi @"OGxTiene", thanks for messaging the Community! Are you interested in collaborating with other users in a Dropbox team, or with other personal users? This article contains some information on how you can edit Dropbox Paper files together on the site, and you can also edit Microsoft Office files there using these steps.…

Hi @"cltchrn", thanks for bringing this to our attention. Is this occurring for all PDF files, or just specific ones on your account? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated…

Hi @"Dave81", thanks for bringing this to our attention. Are the files that you're experiencing this issue with random, or the same files as previous occasions? Have you tried removing the offline option, and then making them offline again to see if this helps? This will help me to assist further!

Hi @"Speez", thanks for messaging the Community. Could you confirm that your account is on a Basic plan according to this screen? Which page are you seeing your billing details still visible? A screenshot of it would help us greatly!

HI @"Max Wheeler", I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"EdainOD1967", I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"CPR31", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are the folders definitely synced on the Dropbox site?

Hi @"Snelephant", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"welr", thanks for messaging the Community. Is the error message appearing in the Dropbox desktop application itself? Are the folders listed and selected in the selective sync window? This will help me to assist further!

Hi @"Dan83", could you try deleting the Excel app, rebooting the device, and reinstalling it to see if this helps?

Are you able to install the Dropbox desktop application, which would then sync any files on your account down to your computer automatically?

Thanks for the info, could you try reinstalling the Dropbox desktop application, without uninstalling it first by clicking this link?

Hi @"MrRichie", thanks for bringing this to our attention. Are you able to locate these file names manually in Finder within the Dropbox folder? This will help me to assist further!

Hi @"ashleyjoeann", just to check, is the paid plan a Dropbox team plan? Are you able to switch between two accounts on your computer, or are you signing out of one account, and then signing into another each time, manually?

Hi @"Yilly", are you right clicking the files directly in the Dropbox folder in Finder? Could you attach a screenshot in your next reply showing what context menu items you have when you right click?

Hi @"marcokoch", thanks for messaging the Community. Currently, there isn't a method to backup an entire Dropbox account, which would include all files from all members and admins on a Dropbox team. There may be some method to do this using a third party app to link to all active members separate and to then save those…

Could you clarify exactly what you mean? Is it that links to Dropbox from that site you mentioned don't work at all? Or, is it when you connect using that ISP, you can't access the site? Do you use a VPN on your machine?

Hi @"Здравко", thanks for messaging the Community. Currently, we're not experiencing any issues with users accessing the Dropbox site. If it's specific to one ISP, then you'll need to check with them to see that they haven't blocked traffic to the following Dropbox domains. If you have any further queries, feel free to…

Hi @"MiguelUK", thanks for messaging the Community. Have you tried contacting Apple directly to see if the payment was accepted by Dropbox? This will help me to assist further!

Hi @"PBDonations", thanks for messaging the Community. It can depend on how the original file is updated on your computer. If the file is deleted and then recreated, this would result in the old link being deleted. The guaranteed method to keep the existing link is to upload the files to the Dropbox site in the same…

Hi @"u9413015", how many photos do you have on your Dropbox account?

Hi @"Gustavo Baer", thanks for messaging the Community. Could you try quitting all open apps and programs on your computer to see if this helps those folders to sync? This will help me to assist further!

So, we can see that the Dropbox Backup feature is enabled, meaning that files in certain folders you you've selected in 'Choose folders' would be backed up to the site. If you wish, you can delete the backup by clicking that button there.

As you're using a custom app you created, I'm moving this to the appropriate section of the Community.

Hi @"yesthatsandra", if you click 'Manage backups', what options do you see there?

Hi @"Vlopez1", thanks for messaging the Community. Could you clarify how you're uploading these files? What device and OS are you using? Is this using an app that uses the Dropbox API? This will help me to assist further!

Hi @"stevemolander", aside from the method described in this article, there isn't another official method to do so, since there isn't an option for an authorized party. There is a feature for Dropbox Vault for a trusted contact, but that is only to download the information in the Vault itself, without any other access to…

Hi @"earlpurple", I merged you to this post regarding a recent update on the Windows 7 desktop compatibility.