Jay Dropbox Community Moderator

Could you reinstall the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot your machine?

Could you check the system tray again and see if there is an up arrow that could be hiding the Dropbox icon? 

Hi @"dropaet", we've not received any further reports on this matter from other users. I'd recommend checking with WD directly to see what information they can provide to assist with the connection.

Hi @"billiejjackson", have you tried the steps in the thread above to try to resolve the issue you're experiencing?

Hi @"Dzulkiewski", there isn't an option to manually sync, since when the app opens, it should automatically sync the files. Does the Dropbox desktop application icon appear in the system tray near the clock when you start up the app?

Glad to hear it, enjoy your week!

Thanks for the details! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot the device?

Since your account is over quota, this is why it isn't going to sync that file, unless you are on a paid account. You'll need to find another method to download the file from the site, or use a different network entirely.

Hi @"rayan kazi", could you attach a screenshot showing the Dropbox desktop application on your machine, and the current syncing status to confirm that it isn't able to sync the file to your machine?

Hi @"Josh62", if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail. 

Hi @"JSandaire", thanks for bringing this to our attention. Are you certain that this is inside the Dropbox folder itself? Is the Dropbox desktop application currently running and syncing (as in, not paused)? This will help me to assist further!

This should be possible. Shared folders can be sent to specific users with their own Dropbox accounts. Just be aware that shared folders with edit permissions means that users can also delete and edit existing files in the folder. Additionally, any quota isn't transferred to other users in shared folders, so if you use…

Yes, this is currently on all Dropbox plans, free and paid alike.

Thanks for the info, if you're continuing to experience these issues, could you contact the support team directly for them to investigate this in more detail?

HI @"Silentcartoonist24", this is the new behavior with shared links, that users can request access to the file itself, and add it to their account, making them members to the file.

Thanks for the details. Currently this isn't possible with the normal usage of Dropbox, the closest feature we have is the file request feature I mentioned earlier. It might be possible to create a portal with a custom app created using the Dropbox API. 

Hi @"FesT", could you clarify exactly what you mean by the syncing not working properly, or not being stable?

Hi @"jharlanherb", it shouldn't be possible to activate Dropbox Backup on a Linux device. Are you seeing any backups on the page my colleague mentioned? Could you attach a screenshot showing this page which is for the total quota on your account?

Hi @"MoSal", thanks for bringing this to our attention. Could you clarify exactly what you mean by a portal, and how it would work for a client? Are you referring to something like a file request link where users can upload documents to your Dropbox account? This will help me to assist further!

Hi @"rmasoor", thanks for messaging the Community! Just to clarify are you certain that this shared link is on your account? Do you see anything on this page on your account? This will help me to assist further!

Hi @"cotc2001", thanks for messaging the Community! I've edited your links since they were referencing a real shared link. Currently, it isn't possible to have static shared links in the way you're asking, as each one is randomly generated.. If you have any further queries, feel free to message back.

Glad to hear you were able to restore your file! Enjoy your week ahead!

Hi @"sano23", thanks for bringing this to our attention. It should be possible to locate and recover the file, depending on what was done to it, via the events page, or the deleted files page. You can recover the version history of the file, or restore it if it was deleted. If you need any further assistance, please let me…

Hi @"Cloudsoverkorra", thanks for contacting us! This is correct, when you add, edit or delete files or folders, they will also sync these changes to the site and vice versa. You can do what you're asking by signing out of the Dropbox desktop application, and then deleting the local Dropbox folder from your computer…

Thanks for the info, in order for us to determine if this is an issue related to your user profile, please create a brand new local Operating System user profile with administrator rights in which we'll try to reproduce the behavior, using these steps: * Windows 10 and 11 Once the new user profile is created, please log in…

Hi @"jayfram", thanks for bringing this to our attention. I can see that you're already in communication with a support agent on the ticket ID. They'll be able to provide more device-specific information to assist you further. I've gone ahead and prioritized your ticket to expedite matters on your behalf.

Hi @"ramisamo", you will only be able to create folders on the business account via the admin console. It isn't possible to do so via Explorer.

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Telxon", I'd recommend contacting the team directly from your account via a new ticket, since they would be able to locate the history of the previous ticket from there. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

Yes, provided you don't have more than 3 devices connected, since there is a limit to the number of devices you can connect when using a Basic plan.