Jay Dropbox Community Moderator

Hi @"shirley s.2", thanks for bringing this to our attention. We're not experiencing this on our end. Could you clarify the exact steps you're taking when editing the image? Are you using the official Dropbox editor, or a third party app that is connected to Dropbox? This will help me to assist further!

Hi @"JoeZip", thanks for bringing this to our attention. If you're sharing links to folders on your account, then you can mark those folders as read-only, meaning that no other users can edit files within those folders. Users shouldn't be able to request to join read-only shared links as of March 2024. Keep me posted!

Are you signed into your Dropbox account when contacting the team? Do you have a ticket ID from the automated response in order to locate the ticket on our end?

Thanks, I've moved your post to the appropriate page for further assistance with the API.

Are you creating an app to use the Dropbox API to access your files on your account?

Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"SS47", thanks for bringing this to our attention We did experience some issues with sharing files directly to some users. This should have been resolved now by our engineers. Could you please resend your files to see if they are able to receive them? This will help me to assist further!

Hi @"EvgeniyJK", thanks for bringing this to our attention File actions, such as uploading and editing files, are available on Dropbox teams that are on the Advanced or Enterprise subscription. What plan do you currently have according to this page? This will help me to assist further!

Hi @"Ken N", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"Ben46", it sounds like you signed into your Dropbox account, if you weren't given an option to enter your email. Please could you try again and make sure you're not signed in when submitting your query, and to be safe, enter your contact email in both fields, and then mention your inaccessible email in the…

Could you check the exact OS version by following these steps? Also, could you clarify exactly how much free space you have on your hard drive?

Hi anonymous, thanks for bringing this to our attention. What OS version are you running on your device, and where is the Dropbox folder located? This will help me to assist further!

Hi @"Akim Courail Jones", thanks for bringing this to our attention. Currently, there isn't a feature to delete multiple signatures in bulk. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"Mambler215", do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Hi @"Misstery", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Hi @"nidhiloveschocolate", thanks for bringing this to our attention. Does your device meet the terms and conditions as mentioned in this article? Are you using this one new or existing Dropbox account? Keep me posted!

No worries, glad to hear you were able to resolve the issue!

Hi @"Kristian5", thanks for bringing this to our attention. Could you attach a screenshot showing this error you mentioned? This will help me to assist further!

Hi everyone, just for clarification, have you marked the entire Dropbox folder as available offline from Explorer/Finder to force the files to download again?

Hi @"Juliebug2184", could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

No worries, there could be more apps that can convert your emails into a readable format, such as PDF (or .eml which is the default), which you can then email to Dropbox.

Hi @"lynnebert", thanks for messaging the Community! The feature you are referring to is only for emailing files to your Dropbox account, by way of an attachment to that email, if you don't have access to the app or site. It isn't for archiving your actual emails by forwarding them to that Dropbox email. However, if the…

Hi @"sydneyli", thanks for bringing this to our attention. This icon would be from OneDrive, you can see more about this icon on this thread. If you have any further queries, feel free to message back.

Hi @"pgoodall", thanks for bringing this to our attention. In general, the feature to show a preview of any site is no longer available. There are certain site that embed media into Paper, such as YouTube links, which would show the thumbnail of the video, and be a clickable media. If you have any further queries, feel…

No, log out sounds like you're looking at the Dropbox site instead, could you continue with the other steps to uninstall the app?

Thanks, this means that you have installed the Dropbox desktop application. If you're not using it, you can uninstall it by following these steps.

Is the prompt you're seeing on the website, or is it a separate program window? It's possible you might have the app installed on your machine, but not signed into your account.

Hi @"Sarahltc", just for clarification, do you have that device currently linked to your Dropbox account, and is the desktop app running and syncing normally?

Hi @"NopeBob", if you're not seeing any file history on the events page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were…