Jay Dropbox Community Moderator

Hi @"Hani Ouf", thanks for posting today. If you pause the Dropbox desktop application, does this stop the sync icons from showing up? This will help me to assist further!

Hi @"it9", what is the exact version of Windows that you're running, and likewise with the other users?

Hi @"VSarka", have you already tried reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Thanks for the info, if you're not able to take a screenshot using the steps above, please could you describe exactly each step and and button you are tapping on the screen, and what you're experiencing?

Hi @"Graham C.10", this is a personal folder on a Dropbox Business team, which is permanent and can't be deleted or shared directly. It is separate from the team space, which are the team folders you see beneath it with the building icon on them. 

Hi @"CJDE", there isn't any update as there isn't any further assistance we can provide, if the admin is no longer part of your team, and the team was deleted. I'm sorry I can't be more helpful on this matter.

Hi @"myavatarworld11", thanks for bringing this to our attention. Do you want the option to upload files to be secure, in the sense that not everyone can access the link to do so? Currently, there is the file request feature, which you can find out more information from here, however, this is a single link which anyone can…

Hi @"Yaniv_a", could you attach a screenshot showing this message you're getting? Additionally, could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running.

Hi @"td47", thanks for bringing this to our attention. This can generally happen when using an incognito browser or VPN where your apparent location can change. We appreciate your feedback and we take all comments into consideration when improving the Dropbox site and services. If you have any further queries, feel free to…

Hi @"Marciadotcom", are the files available offline in that folder you're trying to open?

Hi @"xmich97", I've sent you an email, please could you reply to it when you get a chance! - Hallo @"xmich97", ik heb je een e-mail gestuurd. Kun je deze beantwoorden als je de kans krijgt?

Hi @"Marshal mellow", in order to understand exactly what you're seeing, we need to see a screenshot of what you're describing. iOS: * https://support.apple.com/en-us/HT200289 Android: * https://support.google.com/android/answer/9075928 Are you using an Android or iOS device? Which app are you using to open the photos? Any…

Hi @"jbatesx2", thanks for messaging the Community. Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account. Otherwise, you can see your available support options on that page, depending…

HI @"kdig", if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Thanks for the update, could you contact the support team directly for them to investigate this matter in more detail on their end?

Hi @"maryjo1", thanks for bringing this to our attention. Do you mean that the Dropbox desktop application uninstalled itself from your device? Was the Dropbox folder itself deleted as well? Were you performing any kind of backup, reset or any other system service, or changes to your Dropbox account, that could've affected…

Hi @"REW-ABQ", thanks for messaging the Community. From what you've described, account A was a personal account and account B was a Dropbox Business team, meaning that both could be linked to each other, but under separate emails and Dropbox folders on your computer. When you merged account A to the Dropbox Business team…

Hi @"jdmstl23", thanks for bringing this to our attention. For Mac OS, there are two method for Dropbox to sync files, one using the old method, and the newer File Provider. The locations you're describing refer to both of them. In order to determine which one is active, can you see any sync icons in those folders? You can…

Thanks for the info, in order to look into this further, could you contact the support team directly for them to investigate?

Are you using the Dropbox site in the dark mode theme? What plan are you and the other user on at this moment?

If you fully deleted your Dropbox account using these steps, then it wouldn't be possible to recover your account or the files within, unfortunately, as account deletions are immediate and permanent. Even our support teams can't recover them. I'm sorry I can't be more helpful on this matter. --- Se avessi eliminato…

Hi @"Marco Gervasoni", just to check, when you say you cancelled your account, do you mean you cancelled a paid plan, or did you delete your account entirely? --- Ciao @"Marco Gervasoni", giusto per verificare, quando dici di aver cancellato il tuo account, intendi che hai cancellato un piano a pagamento o che hai…

Hi @"arktis", thanks for contacting us. When following these steps, are you not seeing the option on the Dropbox site or the desktop app for leaving a copy of the shared folder. This will help me to assist further!

HI @"syed shah", for security and privacy purposes, could you copy and paste your screenshots in your next reply?

Hi @"JanNes", thanks for bringing this to our attention. Can you see where these files are located on your account by checking the Dropbox folder and searching for the blue sync icons? Are they all in one folder, or randomly located on the account? Have you tried quitting all other open apps to see if this helps with the…

Hi @"msfrederick", thanks for bringing this to our attention. Currently what you're looking for isn't possible via Dropbox. Shared folder members can see each other, and can also share links to the folder. Likewise, a shared link to a folder can be accessed by anyone else with the URL. If you have any further queries, feel…

Hi @"xmich97", did you upgrade via the Dropbox site or the mobile app? --- Hallo @"xmich97", heb je geüpgraded via de Dropbox-site of de mobiele app?

Thanks for the details, could you contact the support team directly for them to look into this matter in more detail on their end?

Could you try downloading the installation file with another browser? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Aslak", could you confirm the version number for the desktop app that you're using, since I think the number is too high? There is a newer version out now, could you try upgrading to that one?