Jay Dropbox Community Moderator

Hi @"Krijo", could you try accessing your account page here? Could you also disable any running extensions on your browser and see if this could be affecting the view of the Dropbox site?

Hi @"kc879", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

Hi @"Seriously", thanks for the information. We're not experiencing this behavior on any of our devices. Could you clarify exactly what version of Windows you're running and what browser version you're using? Is this a company-managed device? Do you have any other cloud providers running on your machine at the same time?

If you're migrating to a new machine, the best method to ensure full functionality is to install the Dropbox desktop application and have the program sync the files normally from the site. You could try copying a version of the old Dropbox folder into the new computer, by pausing the desktop app after it creates the…

Hi @"SnappingTurtle", thanks for bringing this to our attention. In general, restoring from a Time Machine backup isn't recommended for the Dropbox folder, since the files might need to be re-indexed, or redownloaded from scratch, or in this instance, marked as online-only. As you saw in this case, it made the files…

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more!

Hi @"GeertS", I've removed the images for your own privacy. The email address created by the Dropbox site is an @addtodropbox.com domain. The sendtodropbox.com domain is a different one, and is unrelated to Dropbox in any way. If that email address no longer works, then you'll need to contact that site for assistance.

Hi @"HollisHoHo", just to clarify, could you attach a screenshot, or more information what what you're experiencing, which device and OS you're using, and what steps you've tried so far?

Hi @"Phlurim", could you clarify what exact steps you took to move and delete files from your Dropbox account? In addition, could you attach a screenshot showing the error message you're getting about the files not being found?

Hi @"AlisonRose", what kind of document are you trying to preview, is it a Pages document, or some other file type? In general, Pages documents will only show the first page when previewed on the Dropbox site, as per this article.

Hi @"Brucknerphile", could you right click the Dropbox folder and choose 'Get info' and attach that screenshot here?

Hi @"Tim Fortugno", thanks for bringing this to our attention. What type of file are you trying to edit on the Dropbox mobile app on the iPad? What OS version are you running there? This will help me to assist further!

Hi @"ethan233", thanks for bringing this to our attention. It sounds like the zip file didn't download fully, or is corrupted in some way. Could you try redownloading the file again, or use a different browser when downloading to see if this helps? Keep me updated with any progress!

Hi @"LouiseO", thanks for messaging the Community! You can do this by opening the selective sync window, which will allow you to select the folders that are online, in order for them to appear on your machine. If you need any further assistance, please let me know!

Hi @"Alice25", thanks for posting today! There is an option to share links to files, and also prevent their downloads by following these steps. You would need to be on one of the plans mentioned at the top of the article in order to have access to this feature. If you have any further queries, feel free to message back.

That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

Hi @"quale", as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

Hi @"crover23", thanks for messaging the Community. You won't see a history of your support tickets, only via email responses sent directly to you. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. Could you clarify how…

Hi @"liyi", thanks for bringing this to our attention. I've moved your post to another thread as it was unrelated to Dropbox Capture. What is the exact version of Windows that you're running? Could you let me know the steps you're taking in order to get this error message? This will help me to assist further!

Thanks for the information, We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running?

Is there anything new or different about these new images in how they were originally created? Do new images uploaded now also experience the same behavior?

Have you tried these steps to keep the files updated on the mobile app?

We're not experiencing this behavior on our files. Could you try moving one of those files out of the folder to edit it in another folder on your Dropbox account, to see if this issue is repeated on that file?

Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.

Hi @"vacmmc", thanks for bringing this to our attention. Could you let us know how you saved these folders as online-only? Did you perhaps use the selective sync feature, which would remove folders on your computer but keep them on the site? This will help me to assist further!

Hi @"Seriously", thanks for bringing this to our attention. In general, Dropbox doesn't rename your files automatically, unless you're using the Camera Upload feature, or the automation feature. Could you clarify exactly how your files are being renamed by describing what you're doing, step-by-step? This will help me to…

Hi @"Dave81", do you see the old version of the file in the Dropbox mobile app, or the Office app? Generally, for Office documents, there is a cached copy in the Office app itself, and that might not get updated with the latest copy from Dropbox, which could be why you're seeing an older version of the file.

Hi @"rachelcenter", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox plans and services.

Hi @"Stevenginz", could you attach a screenshot while hiding all the personal information, in order to understand what you're experiencing?