Jay Dropbox Community Moderator

Hi @"joshuaelectric", if you're not able to uninstall the Dropbox desktop application, please contact the support team directly for them to investigate this in more detail on their end.

Hi @"Bradfordaudio", thanks for bringing this to our attention. Just for clarification, is the Dropbox folder located on your internal drive, or an external drive? Are you transferring the files to a different drive? What is the exact OS and Dropbox version that you're running? This will help me to assist further!

Could you attach a screenshot showing the entire Dropbox window, showing where the folder is on the file structure on the site?

Hi @"gokenchung", could you clarify what you mean by 'syncing has occurred up to the minute'? Does this mean that files have been syncing normally for the last 4 months? Depending on your plan, you can view the version history of a plan from 30 days ago or higher.

Hi @"shastings", as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

If you're in the parent folder above that automated folder, and then right click it, or hover over it and click the ellipsis, do you see the option there?

Hi @"idsanalyst3", thanks for bringing this to our attention. Could you clarify what that program is an how it could affect the Dropbox desktop application and the syncing process for you to view PDF files? This will help me to assist further!

Hi @"Roo-On-Uke", thanks for bringing this to our attention. Are you able to follow these steps to delete the automation on that folder? This will help me to assist further!

That's correct, have you noticed any similar behavior since reinstalling the Dropbox desktop application?

Hi @"cyrusvill", in order to look into this matter, please could you contact the support team directly for them to assist further?

Hi @"Warren J.", thanks for bringing this to our attention. What OS version are you currently running on your device? When you run the Dropbox desktop application, what version of the app are you running? This will help me to assist further!

Hi @"shastings", if you reinstall the app, not uninstall it, then your settings should remain the same as they are now.

You don't need to uninstall the app, all you need to do it is sign out of the account in the desktop app, and then sign back in using the steps linked in my previous post. This should revert the desktop app to the old Dropbox folder location.

Hi @"carina83", the only option remaining would be to sign out of the Dropbox desktop application, and then back into your account. This would make the account revert to the old format before the CloudStorage folder, and it would resync all the files again from the site.

Thanks for the info, could you contact the support team directly for them to investigate this matter in more detail on their end?

Could you clarify exactly how you marked those folders to not appear locally? Did you use the selective sync feature, or something else?

Hi @"X3ND", thanks for bringing this to our attention. Do any of the folders have incompatible characters for Mac OS, such as those listed in this article? This will help me to assist further!

Hi @"Brylske", thanks for messaging the Community. Just for clarification, are you copying the entire Dropbox folder itself, or a folder within the Dropbox folder, or are you moving the Dropbox folder using these steps? This will help me to assist further!

Hi @"daveyp", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app, site and services.

Are you tapping the images once, or holding your finger on them instead, which would bring up the check mark?

Glad to hear that this helped, enjoy your weekend!

Could you try activating the File Provider migration with all other open apps closed (to prevent any conflicts) and let it run to see how it progresses this time?

This is an option to select the file, it doesn't download it automatically. You need to follow these steps to download a file to your phone directly. Are you able to see the ellipsis next to the file before adding a checkmark?

Hi @"Brian39", thanks for bringing this to our attention. What OS are you running on that machine? Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps? Keep me updated with any progress!

Were the folders that didn't transfer over private or shared folders? Are they shown as deleted files on the Dropbox site via the events page or deleted files page?

Hi @"SK90", thanks for contacting us! In general, as this sounds like a database file, we don't recommend using it with Dropbox if multiple users are able to access it at the same time, due to sync conflicts. @"Rich" goes into more detail on this post. If you have any further queries, feel free to message back.

Hi @"chalizay", did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

Hi @"Dettabo", thanks for bringing this to our attention. Could you clarify the exact steps on how you stopped the syncing of those folders you mentioned? Were those folders deleted over 30 days ago? This will help me to assist further!

Hi @"Lionade", could you clarify where you saw that files were missing? Were they from random locations in your Dropbox folder, or from a specific folder?

Hi @"cloudres", thanks for bringing this to our attention. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.