Jay Dropbox Community Moderator

Hi @"jkc-muc", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Are there any files attempting to sync down to your computer through the Dropbox desktop application? What message you you see when you click the Dropbox icon in the menu bar?

Hi @"Martin Simonovski", thanks for bringing this to our attention. It wouldn't really be possible to know what files were uploaded to a Dropbox account from the local machine itself. If they used the desktop app, or the site, then any uploads would be listed on the events page, however, those events are specific to each…

Hi @"VeraP", thanks for bringing this to our attention. What types of files are these? Are they all in the same folder, or in random locations? Are you deleting from the website, in Explorer/Finder, or the mobile app? Is it possible that another app or service on your computer is recreating these files? This will help me…

Hi @"RyRy", thanks for bringing this to our attention. Could you let me know what version of the Dropbox desktop application you're running? Additionally, where is the location of the Dropbox folder as it appears in Finder? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance.

Each time you 'install' the Dropbox Passwords app or extension, it's considered to be a device. So using two browsers on the same machine would be 2 devices. The Dropbox desktop application is separate to the Passwords app or extension, and on a Basic plan has a limit of 3 devices. Bear in mind, this also counts different…

When you say that 15 files are pending syncing, you're not sure if these files are on your Dropbox account online, or files in your local Dropbox folder that are trying to sync upwards? Are there definitely no syncing icons showing any files that haven't yet synced?

Hi @"mushanga", each browser would count as a separate device, and each mobile app install is a separate device.

Could you try contacting the Dropbox Sign team directly using this link?

Without being able to access the profile, it wouldn't be possible to troubleshoot any further, since we need to know if the Dropbox desktop application was syncing normally, or if there any other steps we could try from there.

Hi @"byang92", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing in order to understand this behavior? Which browser are you using as well and what OS? This will help me to assist further!

If the files appear normally on the Dropbox side of things, then there may be some other issue with the Scrivener app. Have you ensure that it's connected to Dropbox correctly? Have you tried contacting the developers for further assist with their app?

Hi @"Gwenn B", Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"lindaduck", I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

Hi @"kamadforge", thanks for bringing this to our attention. What version of Ubuntu and the Dropbox desktop application are you running on your device? This will help me to assist further!

Hi @"subarubi", thanks for bringing this to our attention. When you move files out of the Dropbox folder, it should automatically delete them from the Dropbox folder, since this is normal 'move' in the OS. What device OS and Dropbox desktop application are you running? This will help me to assist further!

Are the files marked as available offline, or online-only?

Could you try reinstalling the app, without uninstalling it first, using this link?

Hi @"aarons1", I've sent you an email, please could you reply to it when you get a chance.

Hi @"ellenms", thanks for bringing this to our attention. Are the files synced from the Mac appearing on the Dropbox site? Are you certain that you're signing into the same Dropbox account as that in the Dropbox desktop application? This will help me to assist further!

Hi @"Anna450", thanks for bringing this to our attention. Could you try using incognito/private browsing mode without any extensions running to see if this helps?

Hi @"Liz B", thanks for the message. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose…

The notifications that you can enable or disable are visible on this page. There isn't any option to change these kinds of notifications sent to your email.

Hi @"schnugee", is this a grey X you're seeing as the sync icon? Do you have OneDrive currently installed and running on your machine?

Hi @"cegeiger", thanks for messaging the Community. We appreciate the feedback on how to improve the online-only feature in the Dropbox desktop application. We take all comments into consideration when improving the Dropbox app and services.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @ Colinwhipple, thanks for bringing this to our attention. What device and OS are you currently running? This will help me to assist further!

Hi @"Stevord", thanks for posting today. On a Dropbox Basic plan, you wouldn't have any insight into the downloading and viewing of shared links. There are two separate features on paid plans, namely viewer info on shared folders, and the send and track feature. If you have any further queries, feel free to message back.

Hi @"HiloMuni", in that case, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to…