Jay Dropbox Community Moderator

Hi @wskemp33, could you get in contact with our support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Hi @mjbright, thanks for bringing this to our attention. Do you have a lot of icons on your menu bar, which could be hiding the Dropbox icon? Could you try quitting other apps to see if the Dropbox icon appears there? Keep me updated with any progress!

Hi @meks, thanks for joining the Community! Could you let me know more about what you're describing, in order for other voters to understand your suggestion? Are you referring to paying for the amount of data you're storing on your account? If so, how would this be priced in your opinion in terms of billing cycle and cost?…

Hi @Lilipom, thanks for the info, I'd recommend contacting the support team for them to investigate this in more detail.

Hi @gfloyd, thanks for bringing this to our attention. You can create a file request link for them to send files to your Dropbox account by following these steps. If you have any further queries, feel free to message back.

Hi @gariloki, thanks for contacting us! Are you referring to the Dropbox site, or when accessing files in the Dropbox folder on your device? This will help me to assist further!

Does the Dropbox folder, or any files inside it, have any sync icons on the files?

Hi @adamfilip, currently, there isn't any option to use Dropbox Replay via the Dropbox desktop application. You can share projects with Replay by following these steps. We appreciate your feedback on this matter and take all comments into consideration when improving the Dropbox site and services.

Could you click on the app icon in the system tray, using these steps, and tell me what message you see on the bottom left? Do you also see a Dropbox folder in File Explorer on your machine?

Hi @Habsfan, thanks for joining the Community! The first thing I'd like to check is if you've installed the Dropbox desktop application on both computers, using this link, and have signed into the same Dropbox account in the desktop app? Bear in mind that you don't need to set up the Dropbox Backup feature during the…

Hi @Markiee77, thanks for posting today! You should be able to view your Dropbox Transfers on this page when logged into your account. Are you able to see the old Transfer there? This will help me to assist further!

HI @Peter Marigold, could you check that the entire folder to be sure that all files are online-only, since it seems that there is 236 KB of data in that folder. Additionally, have you enabled the visibility of hidden files in Explorer, to see if there is a file or folder that isn't visible and is taking up space?

Are you able to use shared folders instead of purchasing a DocSend plan? It allows you to keep files in sync with other invited Dropbox members.

Hi @man_dlvx, thanks for bringing this to our attention. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

Hi @Peter R.42, anyone with the link can access the folder. It isn't possible to restrict a link to a specific user, aside from sharing the file directly to their Dropbox account. 

Hi @Doug R.1, thanks for the info. I'd recommend contacting the support team for them to investigate this in more detail.

Could you try these steps to fix the syncing issue, and enable full disk access?

Hi @yaroslavvb, thanks for bringing this to our attention. Upon some brief research, it appears that this file is generally used in GitHub, or in a Mac application. Are you compiling files or saving Mac apps in the Dropbox folder itself? Do you have GitHub currently running, or is the Mac running the app from that folder…

You could do that, but it would be easier to check and delete the files from the Dropbox site, since all the files seem to be in your normal folder, and not the Backup page.

Currently, there isn't a way to increase the number of signature requests on our end if the free signatures have been used up.

According to the screenshot, you're not using any space in Dropbox Backup, and the files are in your Dropbox folder instead, in private unshared folders. Have you checked your account to see the file and folder sizes?

Thanks for the info. In this case, only the online-only feature would work, since there isn't another potential method of doing what you're asking. If you are reaching the limit of the 300,000 files, which would affect the performance of the Dropbox desktop application, then you would need to use selective sync. We…

Which browser are you using when creating the signature? Could you try using a different browser to see if this helps?

Just for clarification, could you attach a screenshot from this page showing where the quota breakdown is on your account?

Hi @shafrelk, you can get in contact with our support team directly, by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hi @Virtual, thanks for bringing this to our attention. Just for clarification, are you referring to Dropbox Sign, and not DocuSign, which is a different company? Have you tried following the steps on this page to create a signature? If you send a signature on the Dropbox site, even if the form wasn't filled out, then it…

Hi @janejanejo, could you clarify what you mean by the message in the events tab, since there shouldn't be one that states that an account was created. Could you attach a screenshot showing what you're seeing, while hiding any email addresses?

Hi @uncle_sean, thanks for bringing this to our attention. Are you uploading the file directly via the Dropbox site, or are you using the Dropbox desktop application to sync the file to your account? Are you using a desktop or a mobile device? This will help me to assist further!

Hi @TimB2, thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link? As you're already in contact with the support team directly, they may be better placed to assist with device-specific issues. Keep me posted!

Hi @Tizzy, this is referring to editing files that are already on your Dropbox account. If you edit files before uploading them to Dropbox, then there would be no record of that edit on Dropbox, since you uploaded the edited version.