Jay Dropbox Community Moderator

Hi @shrimpgordita, thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link? Keep me updated with any progress!

Hi @Panayot Bobev, thanks for the feedback. Could you attach a screenshot showing what it looks like on your device, while hiding any personal emails, names and files?

Okay, and you're not changing the title of the files, which could also cause problems. How 'deep' is the subfolder you're moving it to, as in, are there many levels or just one subfolder down? Just to be certain, when you're aware of the exact error message the other user is getting, it would help us a lot.

After you move the PDF files to the new location, are you able to open them on your end?

This is what I wanted to check, if they are actually trying to open the files from the new locations directly in Explorer, or if they're using their PDF program to reopen the previous file, without navigating to it directly. If the file still doesn't open from Explorer, then we can look into other possibilities

Hi @Colene, is it possible that they're trying to open the PDF files from within their PDF program, as in, opening their recent files? If so, this could mean that the program is trying to find the PDF in the old location, and can't find it, bringing up the error. Are they able to navigate to that folder you moved it to and…

Hi @Jaiy, thanks for the info, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @Ell2, thanks for bringing this to our attention. As it sounds like you're referring to a shared folder, you would be able to see some information about file activity. With viewer info, you can also see when a user is viewing a file, and if you're on some specific plans, you can see when they last accessed it. If you…

Hi @ShazamJr, thanks for bringing this to our attention. Did you delete these files yourself, or did you remove a shared folder from your account? What do you see on the events page? This will help me to assist further!

You can download multiple files at the same time from the site, but keep in mind the limits as seen on this page.

Hi @martymartyr1, thanks for messaging the Community. If you downgrade from a paid plan to a Basic plan, and your account is over quota by a large amount, you may be subject to data deletion. This article contains more information regarding this matter, and you would receive emails about this well in advance. If you have…

Hi @fransvandervleuten, from the screenshots provided, it looks like there aren't any sync icons visible in both your Finder screenshots. Are you certain the Dropbox desktop application is running and fully synced on both devices? Have you marked files as available offline or online-only?

Thanks for the info, I can see that you are in communication with a support agent via the ticket, so they'll be able to provide more device-specific troubleshooting via email.

Hi @Delanae, thanks for messaging the Community. In order to keep ideas separate, we would request a second idea. However, we do have the file requests feature, which does allow you to set an expiry date, if you're on one of the plans listed in the article. Would that satisfy your requirements for the deadline feature?

When submitting the ticket, you can copy and paste what you have done on this thread into the ticket for the support agent to be aware of what steps you've already tried. Currently, we only provide phone support for team admins of Dropbox team subscriptions.

Hi @guruuno, thanks for the details. At this point, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Do you see files in Finder with a cloud icon, like in this article? Are these files that are waiting to sync in the same folder, or different areas?

Hi @dman1903, what OS and Dropbox desktop application version are you running on your machine?

Hi @Pamperpot01, if you're experiencing this issue currently, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

Hi @SteveDesmarais, thanks for bringing this to our attention. Currently, there isn't a method to remember the previous transfer settings. Additionally, it wouldn't be possible to have multiple transfer windows open at the same time. We appreciate the feedback on this matter and we take all comments into consideration when…

Hi @johndesantis55, thanks for messaging the Community. Generally, there isn't a way to manually sort the folders on the Dropbox site. However, you can try using numbers with a leading zero, like 01, 02, and so on, which will sort the folders in alphabetical (and numerical) order. This will help me to assist further!

Hi @jpglutting, that sounds like this icon, showing that the syncing is in progress in the Dropbox folder, which could also indicate indexing of files.

Hi @kRel, thanks for contacting us. Currently, it isn't possible to map the Dropbox account as a drive. If you install the Dropbox desktop application, a Dropbox folder would be created on your machine, which would allow two-way syncing. If you have any further queries, feel free to message back.

Hi @Simon Poulton, thanks for bringing this to our attention. It sounds like you're referring to a file request link, and that there may be an issue with the link that they have provided to you. Either they have reached their daily bandwidth limit, or the file request link to Dropbox was deleted or is incorrect. They would…

If your account is eligible, there is the Basic Extra plan available for purchase.

Hi @lausbd, any time a shared link is accessed, viewed or downloaded would count towards the daily bandwidth and download limit. Depending on how your system is set up, it may or may not access the link frequently.

The link to the events page isn't visible on the homepage, but you can still access it directly from here: https://www.dropbox.com/events As you're on a Dropbox Plus plan, could you try using the Dropbox Rewind feature to rollback your account to before the deletion?

Hi @Wils, thanks for bringing this to our attention. A Basic plan should only have 2 GB of quota, not 2 TB of quota, could you confirm what plan you're on from looking at this page? Are you able to see your files on the Dropbox home page? Are there any changes visible on the events page? This will help me to assist further!

1. Open an incognito/private browsing windows by following these steps: * Chrome: https://support.google.com/chrome/answer/95464 * Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info * Safari: http://support.apple.com/kb/PH19216 2. Afterwards, copy and paste this link in that…

Glad to hear you were able to resolve the issue! We appreciate the feedback about accessing the GUI of the desktop app. We take all comments into consideration when improving the Dropbox app and services.