Jay Dropbox Community Moderator

Hi @"Unknown abstracts", could you attach a screenshot showing the files and folders in your Dropbox folders with the sync icons visible?

Hi @"joonhwa", are you opening your docx file directly from the Dropbox mobile app, which would then open Word? Are you trying to open the file from Word instead without using the Dropbox app?

Do you get this same issue when creating the transfer using a different machine entirely?

Hi @"caabbvv", could you try contacting the support team for them to look into this in more detail on their end?

Hi @"griler", thanks for messaging the Community. As @"Rich" mentioned, in the majority of cases, this is usually due to incompatible characters for Windows, namely : and | or even a space after the end of the folder name. Aside from that, could you check your selective sync settings on the Windows machine to ensure that…

Hi @"JHP1", thanks for bringing this to our attention. Since your desktop already uploaded information to the site, this could mean that connecting your laptop would mean the data on there would be overwritten, and you'd lose this information. The best option would be to delete the data on the Dropbox site, to free up…

We're not able to view images from external sites. However, if you can see the computer name, then you can look at your machine to see which computer has the same name as your backup.

Depending on your Dropbox subscription, the file size limits can be seen in this article. Could you try switching browsers and create the Dropbox Transfer there to see if this helps?

Were files originally in your Dropbox folder, or from another location on your machine?

Hi @"jkrieger1", thanks for bringing this to our attention. Just to check, were the files available offline on your computer, or were they online-only when you created the transfer? This will help me to assist further!

Do the backups have computer names on them on the backup page? Could you attach a screenshot showing this?

Thanks for the update. It isn't possible to delete, add or edit specific files from the backup, since this is a one way sync from a computer to the site. The only option you'll have is to delete the entire backup to free up the quota from your account.

Hi @"tanin", thanks for bringing this to our attention. What options do you get when you click on the backup or ellipsis next to the backup on the site? This will help me to assist further!

In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered. 

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"davidgeerts", thanks for bringing this to our attention. Are you not able to restore the Dropbox Backup using the following steps in this article? This will help me to assist further!

Glad to have helped out with this issue, and I hope that they're able to restore access to Dropbox for your convenience!

Just to check, can you access the normal https://www.dropbox.com/ site in your browser? Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

Could you check the proxy settings in the Dropbox desktop application preference by using these steps? Could you try setting it to 'No proxy' to see if this helps?

Hi @"FBenitez", thanks for bringing this to our attention. Are you certain that you don't have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"benreppond", thanks for bringing this to our attention. You should be able to share a folder with any email address, regardless if the user is in your contacts list or not. What error are you getting exactly when sharing the folder? Could you attach a screenshot showing this error, while hiding the email address, in…

Hi @"Michael F.43", have you marked the folder itself to be available offline, in addition to the setting in the Dropbox desktop application?

Hi @"Andojovi", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"MetalAlan", you'd need to amend the registry order by adding spaces before the Dropbox entries, so that they appear above the OneDrive entries in the list.

Hi @"evaapo", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"stephbg", thanks for bringing this to our attention. When your account is over quota after you downgrade, it isn't possible to add, edit or move any files in your account, since these changes wouldn't sync. The only option would be to delete files from your account to free up quota, or to upgrade. Regarding your…

Hi @"Lindanew", thanks for bringing this to our attention. Do you know if you've activated the Dropbox Backup feature? You can check this by viewing this page on your account. This will help me to assist further!

If you rename the files slightly, like adding a letter or number, do they sync?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?