Jay Dropbox Community Moderator

Thanks for the update. I'm happy to hear that everything is working now. Feel free to ask us again if you have any questions in the future!

It's interesting that you mentioned that you have access to every single file, but then later on during the day, you can't access them. Since you said that you don't see the Dropbox icon in the taskbar, do you mean the system tray near the clock? Is it possible that the app is forced to close during the day? OneDrive could…

Hi @"marcok", do you see this option in the Dropbox desktop application for new files syncing from the site to be marked as online-only? Have you tried selecting all the folders in the selective sync window, and then marking the Dropbox folder itself as online-only?

Hi @"ThenmozhiMurthi", thanks for bringing this to our attention. Are you following these steps to delete your Dropbox account? What error are you getting when trying to delete it? Any other info or screenshots would be helpful!

Hi @"murrayatuptown", thanks for posting on the Community. As this is related to how your mobile device is saving videos on your device, there isn't much I can add to this, since it isn't directly related to the way that Dropbox uploads files. I'll leave this post open for other users to contribute their suggestions. 

Hi @"Adamsaundersmusic", thanks for posting today. Are you uploading the entire SSD, or certain files from the external drive? This will help me to assist further!

Hi @"VLADA1", currently, you can only purchase a 1 TB of extra quota once on a personal paid plan, using these steps. For any larger quota amounts, a Dropbox team plan would be required.

You can log out of the Dropbox desktop application using these steps. Afterwards, you can sign into your Plus account from there.

Hi @"SimonB_DO", thanks for bringing this to our attention. In general, for some paid plans, it should be possible to upload up to 250 GB via a file request. Could you try switching browsers to see if this helps? This will help me to assist further!

Hi @"Jbiz", thanks for posting today. The user would receive a notice on their events page that their access to a shared folder was removed, though it won't be a direct notification. Additionally, they might receive a notification that files were deleted from their account, which would be the shared folder being removed.…

Hi @"solo_here", thanks for bringing this to our attention. Are you able to see any files on the events page or the deleted files page? Are you certain that you're signing into the same account with the same email address as before? This will help me to assist further!

A computer profile is basically the username you use to log in to your machine. As it sounds like you're using a Mac, since you mentioned a menu bar, these steps from Apple should help. Just so you're aware, I'm not sure how fast it is to switch profiles on a Mac device, so it may not be 100% suitable. Bear in mind also…

Hi @Berneen, thanks for the message. Could you try to contact the support team directly using these steps I provided?

Hi @"colintr", thanks for contacting us. Currently, it isn't possible to have two personal accounts linked in the same way as a personal and work account, in order to have both accounts syncing with separate Dropbox folders. As a workaround, although this isn't a normal process, you could create a new computer profile, and…

When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?

Hi @"raphagari", thanks for bringing this to our attention. Just for clarification, are you referring to an external drive that you disconnected from the computer? Is this the same computer you previously had it connected to? Have you enabled the Dropbox Backup feature, or is your Dropbox folder located on the drive? This…

Hi @"takefive99", thanks for bringing this to our attention. How many files do you have in your Dropbox folder in Finder currently, including any online-only files? This will help me to assist further!

Hi @"Reluctant", thanks for bringing this to our attention. In order to understand the folder structure you're seeing, could you attach screenshots showing them as they appear on Explorer, the Dropbox site, and on the mobile app as well just in case? Also, do you see any events showing the folder being added or moved? This…

Hi @"davidapollo", thanks for bringing this to our attention. Have you check this information regarding the Dropbox Badge to ensure that it meet the requirements to run on their device and account? For instance, if the account has co-authoring enabled, or the file is in compatibility mode (xls, doc, ppt) then the Badge…

Hi @"PacificNW", thanks for joining the Community! Just to check first, did you move the file into the Dropbox folder for the file to be synced via the Dropbox desktop application, or were you trying to upload the file via the site directly, or the mobile app? This will help me to assist further!

Hi @"icanplan", thanks for contacting us. As it sounds like you're using a new laptop, with the external drive connected, you could simply install the Dropbox desktop application, and have the Dropbox folder located on the external drive. During the installation, there should be an option for advanced settings. Make sure…

Thanks for the info. Currently what you're asking for wouldn't be possible via any command line script, with the normal desktop app. However, if you use the Dropbox API with a custom app or service, you could create shared links from there using this information.

Hi @"RHimadiiev", thanks for contacting us. The shared link created by Dropbox wouldn't be accessible via the path name of the file, since it's a randomized URL on the Dropbox site, and Mac OS path name would be a local file path. If this isn't what you're referring to, could you provide more information with an example…

Thanks for the info, I'd recommend contacting the support team from your Dropbox team account in order for them to investigate this in more detail on their end.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try enabling full disk access, which can found in that article, as you're on a Mac device?

If the files were in a shared folder, and your access was removed from it, then there should be a message about this in the events page. However, it does mean that it wouldn't be possible to recover the files from the shared folder, since you're no longer a member of it. Are you certain that there's no other copy of the…

Apologies, the link didn't get attached correctly. This is the link.

When you say copy and paste, do you mean pasting into the Dropbox folder, or the Dropbox website? As you mentioned that the user removed your access, does this mean access to a shared folder? The removal of that shared folder should be visible on the events page, if this is the case.

Thanks for the info. Could you try the steps in this article to see if they help with the syncing issue?