Jay Dropbox Community Moderator

Could you try saving the file to your device first to see if you're then able to share it to iMessage?

Are those icons in the second image from Windows 11, or another version of Windows?

Hi @"CRIS2812dpx", thanks for bringing this to our attention. Which version of Windows are you running on your machine? Shared folders in the Dropbox folder should have specific icons on them (similar to the Dropbox site) to distinguish them from private folders. Individual files don't have any such icons on them. Could…

Thanks, I've sent you an email, please could you reply to it when you get a chance?

Hi @"Maxwell F.", thanks for bringing this to our attention. Regarding this situation, how would you like to proceed? Since the Apple Photos app created these duplicates on the Mac, which then used that system to appear on the iPhone, and finally the Dropbox app then uploaded to your account, what would you like to do?…

Thanks for the info. This wouldn't work, regardless of the file system used, since the Dropbox folder can only be linked to a single Dropbox desktop application on one machine. In short, you wouldn't be able to use the same Dropbox folder on multiple machines and multiple desktop apps.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"sharmanhall", thanks for posting today! Thanks for posting your method of copying your Dropbox image URLs for other users to use. I'll leave this post open for other users to comment as well if need be.

Hi @"SSpratlin", thanks for messaging the Community. Just for clarification, are you using the same Dropbox folder on the external on multiple machines with the desktop app running and syncing? Or, are you syncing to just one machine, and then using the external drive in another location, without any syncing features? This…

Are you able to locate the missing files in the search bar on the main page? If you click one of the missing files, are you able to restore a previous version of that file via the ellipsis?

Hi @"MsRR", you can recover previous versions of files by following these steps to see if they could be restored to your account.

If you remove the shared folder from your Dropbox account, you should then get the option to unshare the folder when you click it again from the shared folders tab.

Hi @"Catchafish", thanks for bringing this to our attention. Could you confirm that you're using the new File Provider version of the Dropbox desktop application, according to this link? This will help me to assist further!

Hi @"ImgnPixel", could you attach a screenshot showing the options you see for that folder from the shared folders tab on your account? If you remove the folder from Dropbox using those options, are you then able to unshare the folder from the same ellipsis?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"mrex", does your device meet the requirements listed in this article for external drive support on Mac OS?

Hi @"DavidJ1", have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

Hi @"Tom Nador", thanks for bringing this to our attention. Just for clarification, when you say you've 'lost your files', are they no longer on your account on the site, or is it that the files can't sync due to the account being over quota? This will help me to assist further!

You can quit the Dropbox desktop application first, as this would help speed things up during the reinstallation.

Hi @"grdn", could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first?

Hi @"OzManDad", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"BjarneDalgaard", thanks for messaging the Community. While it isn't possible to back up your entire iOS device using Dropbox, you could use the steps in this article to do so. If you have any further queries, feel free to message back.

Could you try using selective sync to reduce that number to below 300,000 files, as any number above this can negatively affect the performance of the Dropbox desktop application?

Hi @"bachtenor", thanks for bringing this to our attention. Could you confirm the number of files that are on your Dropbox account, and how many are in your Dropbox folder? This will help me to assist further!

Hi @"hw213nw", does this issue with the compression only occur when sending files via iMessage, since it appears downloading them normally works fine?

Thanks for the details, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

How large are the files you're trying to preview or edit on your machine?

Hi @"nigeldesouza", thanks for bringing this to our attention. Could you attach a screenshot showing the options you're getting exactly when trying to preview files? This will help me to assist further!

Him @"No_Name", this is normal behavior, since sharing a file directly to an email address requires them to have a Dropbox account. Sharing a link to a file doesn't require a Dropbox account, unless there are other security measures on the link (such as within a Dropbox team).

Depending on how your phone is set up, your photos could be in different albums, and it's possible that not all of them were added to the list of your camera uploads settings in the Dropbox mobile app.