Jay Dropbox Community Moderator

Hi @"tigerbody", thanks for posting today. Shared folders do take up quota on all accounts of active members. You can try these steps to help collaborate with the other user without using up your quota. If you have any further queries, feel free to message back.

Okay, so you type in the password, then click on Permanently Delete, and the site takes you to that page and file isn't permanently deleted, is that correct?

If you copy the transcript to a text file, does it appear with the line breaks?

Hi @"LadyBug17", could you attach a screenshot showing what you're describing? Is this for any file you attempt to transcribe?

Are you certain that you're using the correct password when attempting to delete the file?

Are you accessing the community from a desktop machine? Are you not able to see the camera icon in the reply box, like below? Otherwise, you can copy and paste your screenshot in your reply, or use a Dropbox shared link and paste the link here.

Hi @"BGCraig", thanks for contacting us! Currently, it isn't possible to backup your entire computer to Dropbox. The Dropbox Backup feature only allows certain folders and external drives to be backed up to your Dropbox account. If you have any further queries, feel free to message back.

Is that user already part of a Dropbox team, which might've restricted sharing folders with non-team members? Could you try switching browsers to see if this helps?

Hi @"Karen43", thanks for bringing this to our attention. Just for clarification, are you using the normal Dropbox site or app to add someone, or are you using an API or other method to do so? Are you adding them to a shared folder, or a team folder? This will help me to assist further!

Hi @"jmabus", thanks for messaging the Community! While there isn't a generic link you can use to open a shared folder in the mobile app, you could create a file request link. This doesn't require them to have a Dropbox account, and they can upload files directly via their browser into your Dropbox account. If you need any…

Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

Hi @"jaijai57", are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder? Does this occur for any file you're trying to permanently delete?

Thanks for the image. Do your video files have any metadata on them when viewing them through an EXIF viewer?

Just for clarification, could you attach a screenshot showing the exact automation you're using, as in, for the renaming? Are you using the 'date uploaded' option, or the 'date captured' option, like in this image?

Hi @"aappel_esq", while the Dropbox desktop application most likely will stop syncing on that date, you should still be able to access Dropbox via the website using a supported browser. 

Hi @"Eyad_dawalibi", thanks for providing these details. I’d recommend getting in contact with our support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support.…

Hi @"reutersd", thanks for messaging the Community. Currently, there are no official Dropbox apps for the Amazon Fire. You can try the steps in this community post (although the .APK download link no longer works) to see if this helps with side-loading the Dropbox mobile app on your device, though this wouldn't be…

Hi @"NilsE", from the screenshot, it seems that the Dropbox folder doesn't have any sync icons on it, meaning it's either not linked to the account somehow, or it's not syncing, despite the other information you provided. Could you open the Dropbox folder and let me know if you see any sync icons next to any of the files…

Hi @"standard_individual_user", thanks for messaging the Community. Dropbox Transfer would be possible to download for all users, and the person receiving the transfer wouldn't need a Dropbox account to do so. If you need any further assistance, please let me know!

Hi @"RiaT", thanks for bringing this to our attention. Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)? What mobile device, OS and Dropbox mobile app version are you currently running? This will help me to assist further!

If the document has complex macros or other such items, it can prevent the Dropbox Preview page from loading. There wouldn't be any workaround for this, since the document would be too complex for it to load correctly. Are you referring to converting the file as a PDF using these steps?

Hi @"trueocean", thanks for bringing this to our attention. Does the Word document have any macros, scripts or special items/features in it that might not be supported by the Dropbox previewer? How large is the file when viewing the size on the site? This will help me to assist further!

Hi @"AMW design", just to check, did they create a new Dropbox account? Have they verified their email address with Dropbox yet? If they're still not receiving the email, I’d recommend that person to get in contact with our support team. They can do this by opening an incognito/private browsing window, while not signed…

Hi @"Douglas F.5", could you give us more details on exactly how you're not able to rename or move the file in the Dropbox folder? Are you not given the option to rename it, do you get an error when doing so, or does it revert to the original name? Is this the same when dragging the file?

Hi @"rthsiung", we're unable to view external links for security reasons. Could you copy and paste the screenshot into your next reply so we can view it from here?

Hi @"Ekeating", thanks for contacting us. Currently, there isn't a way to directly upload your WhatsApp message backups directly to Dropbox, since Google is the only option available there. There might be another app or service that could download the backup from Google Drive onto your machine or phone, so you can then…

Hi @"Vernongrant73", thanks for the update. If you have any specific queries we can help with in regards to Dropbox, please let us know!

Hi @"halfpenny", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing, while hiding any personal information in the transcript? Is this occurring for all transcripts or just for WMA files? This will help me to assist further!

I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files. It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file. There are many programs…

This could still indicate that something is creating the file on your end. Here another test I'd like you to try: * Create a shared folder between accounts A, B and C, call it folder 1 * Create another shared folder with just A and B, call it folder 2 * Same again for A and C, call it folder 3 * Same again for B and C,…