Jay Dropbox Community Moderator

This is what I was thinking, that there might be a more basic issue at hand. If all video uploads aren’t working, then we need to start from there. Try first removing the videos from the Camera Roll. You can always manually upload them to Dropbox using the app, or simply use the desktop camera upload for the same behavior.…

Hey @"Aliciahomestage", thought I'd help a little by merging your thread with this one, since we're looking into this matter. We appreciate your patience!

Interesting… Do the automatic video uploads work fine when they’re not in 4K mode?

Hey there, since 4K videos are generally massive in size, are you using WiFi for them to upload to the Dropbox servers via the iPhone? Also, are you using the automatic camera uploads or manually uploading the videos into the Dropbox app?

So now, any time you want to ‘back something up online and off-site’, drag it into the _BACKUP folder on the computer. This can even include entire folders! Login to Dropbox.com, open that folder and select the files/folders Move them to the new folder you created. Once the move is complete, those files will ‘disappear’…

Let's prep your account for this: Create two folders in your Dropbox folder, it doesn’t matter matter what you call them. For the sake of simplicity, I called them ‘_BACKUP’ and ‘BACKUP’ Via selective sync in the desktop app preferences, uncheck the BACKUP folder so it no longer appears on your computer. Keep _BACKUP…

First, a brief recap on the Dropbox features. You can mark files as available offline, or online only. The latter allows you to view all your files on your computer, while only having them take up a fraction of the space. Selective sync is another way to keep files online, but the entire folder is hidden from your…

Hey Debbie, if you're referring to photos as seen in the Photos page, then it isn't possible to select multiple photos using the Shift key. The functionality is still possible from the normal 'My files' page.

We just tested it on our devices here. The only two possibilities for the context menu to not appear is if we're not looking in the Dropbox folder, or if the Dropbox desktop application isn't running (or working as it should). As you've mentioned that both are not true, we'll need you to write in to our support team to…

Just to confirm, in the Dropbox folder, you do see the sync icons on all files and folders, correct?

Thanks for the update. In the Dropbox folder, can you see the syncing icons on the files and folders, they should be mostly green ticks with perhaps one or two blue arrows for the syncing files? In Windows, please also ensure that you're not accessing the Dropbox folder via the 'Quick Access' or 'Favorites' on the left.…

Hey there, @"epage722", firstly, it looks like you're running the beta version of the app. Our first step would be to downgrade you to the stable build to ensure this isn't due to that reason. Please login to the following page: https://www.dropbox.com/account Once there, uncheck the "Include me in early releases" button.…

Thanks, you can get him to copy and paste the forum thread URL in his support ticket for us to see the history behind the case too.

Hey there, is the issue only that the Dropbox desktop application trying to update? There isn't currently an option in the Dropbox settings to prevent the app from downloading updates, so I'm a little confused as to how you're preventing this. Could you provide a few more details on this matter in order to assist further?…

Hey there, which browser are you using? Could you try a different browser, or even running in Incognito or Private Browsing mode? Another more basic question, is any file or folder selected on the Dropbox page? If so, you'll only get file actions and not options to create a new folder.

In that case, it sounds like your friend doesn't have a shared folder. 'Only me' means that it is a private folder, or shared with nobody. Could you ask your friend to check how they joined the shared folder? Did they add the shared folder to their account or if it was a link to a shared folder, did they Save it to their…

Hey Colin, The first possibility is that the two of you have different subscriptions. Since you're able to add files and see them online, you might have purchased a Plus subscription. As your colleague cannot see any changes, they might not have upgraded to Plus. Quota is essentially the issue here, if they're overquota,…

Keep on syncin'!

Hey there, If the Dropbox desktop application is using a lot of CPU time, then something is affecting the way it syncs, as you're also experiencing currently. I believe you could have a number of symlinks, which occur when folders are added to Dropbox that reference directories outside of the Dropbox folder or inside of…

Glad to help, enjoy organizing your photos!

Hey there, The Photos tab on the app is only for sharing with other users and not to move files, since photos there could be from any location in your Dropbox account. However, there is a small workaround in the Files tab which might assist you. - Tap 'Files' - Tap the Sort button on top left and choose Sort by Date - Tap…

Hi there, If just done a quick check using our own Paper docs. Currently we don't have this option in Dropbox Paper, but I'll forward your comments to our development team to see if they could implement this. Thanks for your feedback! Jay

Hi there, Just to confirm, when editing the file, you mentioned using a cellphone and another computer. Could you help me to look into this matter by letting me know the following: - Are you opening the Excel file using the Excel application installed on the cell/computer, or are you accessing them via the web only. - You…