Jay Dropbox Community Moderator

We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

We know it can be annoying, it’s just that Dropbox cares about the security of your account, so wants to let you of any possible unauthorized access! Let us know if you have any further questions.

No problem! Let us know if you have any further queries on this matter. :grinning:

Thanks for that. Are you on WiFi when making this change? Were you using the Office Online web-based version, or the installed Word app on your iPad? I’d recommend all users to forward details about this to our team here in order for us to investigate this matter further? Thanks!

Hi Duncan In response to your questions: 1) Paper and Dropbox are linked to each other, and yet not, at the same time. Let me go into more detail, the way they differ is that Paper docs don’t take up quota on your Dropbox account, they use a slightly different sharing mechanism (i.e. no groups), and the docs themselves…

Keep us posted on this matter! It does seem to be a general Windows error message, which could indicate potential corruption in the file system, among other things, but they would have more specific details on this error.

Good to hear that it's working for you! Have a great evening. :grin: [This thread is now closed. If you have a similar or new question, you can ask here.]

As Tom said, whenever files are uploaded or downloaded, the computer needs to encrypt or decrypt the files, which depends on the processor. Naturally desktop devices fare better than laptops and netbooks. Other things that can affect syncing are ISP issues, router problems, or strict security or bandwidth settings in…

If the advanced reinstall doesn’t work, let us know if got any errors so we can help further!

Correct, since Dropbox wouldn’t know what file had the right data for you (nor I guess, any other program aside from the human brain).

There are two questions that been brought up in this thread: * Why is Windows Server 2008 no longer supported? * Why weren’t we informed about this change? For these questions, I can provide the following answers: * Windows Server 2008 was never officially supported * If an OS isn’t officially supported in the first place,…

As Rich said, a 'shared link to a folder' and a 'shared folder' are fundamentally different. The first is read-only and can be accessed even without a Dropbox account. The second allows users to edit files in the folder, but they need a Dropbox account of their own.

We still support Windows 7 and above, only Windows Vista recently became unsupported for the desktop app. In general, a blank login screen, or any issues during that specific setup phase of the Dropbox desktop application is connection-based issues. This is why I suggested checking out anything that can affect the…

While we don’t know what could be released in the future, I can forward this suggestion to the dev team for their consideration so they can look into this possibility to improve the service when using the Dropbox site! [This thread is now closed. If you have a similar or new question, you can ask here.]

Just to check, the doc you’re editing on Word, is it one that was previously downloaded from Dropbox when you were online, or simply created in Word offline, and then chosen to upload for the first time to Dropbox? Have you tried unlinking and relinking the Dropbox account with Word to ensure the connection is stable? Let…

Yeah, proxies and firewalls do cause these blank windows since they can't make a connection to the Dropbox servers. Keep us posted with any updates!

Let us know how you’re sharing the folders so we can provide the most accurate assistance to your query!

This is correct, if you complete 32 referrals (shown with the :white_check_mark:), you no longer earn any extra quota from referring other users. The tick showing the 500 MB quota will also vanish for all successful referrals after that, showing just ‘Completed'. [This thread is now closed. If you have a similar or new…

While Rich is correct, there’s a small workaround for Windows 10 users without Smart Sync… Try installing the Windows store version of the Dropbox app. This is essentially the same as the mobile app. All your folders appear there like the site, but nothing is stored locally, again, just like the mobile app. You can upload…

Hey there, It’s possible that you chose to permanently open using the built-in Dropbox PDF viewer. When you select an app to open the file, you'll have the option to use this app "Always" or "Just once." Choosing "Always" sets this app as the default app for opening this type of file from Dropbox. To change or clear your…

To add to Rich’s words, the account plan page tells you what proportion of files are shared or private on your account. This way you can easily tell if shared folders/files are taking up a lot of space on your account, so if need be you can remove the shared folders from your account.

Yeah, that’s correct, on Mac devices, the Office apps need to be at least 2011 or 2016. For Windows however it can run on versions 2007, 2010, 2013, or 2016. [This thread is now closed. If you have a similar or new question, you can ask here.]

We’d like to look into this further, could you please email us and forward a screenshot of both what the doc should look like, and what it previews as in the app? This would be great so we can forward it to the appropriate team!

Sorry for the confusion, it doesn't mean that Windows 10 is the issue, but sometimes strict security measures can prevent programs from booting up on purpose. Since you're on a home PC, it's unlikely, but there could an anti-virus or security program that could be doing this. Let us know what happens when you reinstall the…

It might be due to other restrictions on your computer. However, try reinstalling the Dropbox desktop application to see if it re-enables the startup option for you: https://www.dropbox.com/downloading

Keep us posted with any info, @"denisefbatalha" !

We’d recommend for any users who are still experiencing issues to write in to us so we can investigate this further, as it appears that only certain users are getting this error. https://www.dropbox.com/support/email/dropbox_app/submit Thanks in advance!

Hi Kit, how were you able to see who was on a file? Were you editing the file online, or using the apps on the machines themselves? Did you have the Dropbox Badge running on both devices, which would then show if someone was in the same document elsewhere? https://www.dropbox.com/help/business/badge-overview If so, what…

That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page. If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers. Despite that, in…

And Word or Excel crash regardless if the Dropbox desktop application is running or not, when you navigate to that folder? There is a small possibility that this is an Office issue. Could you see if there any updates for Word, Excel, Powerpoint etc.? Like my previous post, it might fix any issues in that program for any…