Jay Dropbox Community Moderator

Hi there, the ability to edit PDF files exists if you pay for Adobe Acrobat. If this isn’t what you’re referring to, please let me know more info! 

Hi there, most likely you have symlinks in your Dropbox folder. You can see what they are by following step 7 in this article. Otherwise, the rest of the steps should also help find out what’s causing the CPU usage.

Hi @"twenty3design", I moved your thread here along with other users experiencing the same issue.

Hi Kate, most likely this won’t work since the Photos app is a database of its own (hence why we don’t recommend syncing it to Dropbox). However, in Photos, you should be able to export the album, or the photos out of that app into the Dropbox folder. This will copy the photos, not just move them, so you will be…

Try doing an advanced reinstall since this will remove all settings related to Dropbox on your machine.

Hi @"Andrew99", if you have an email address that could be part of a team (like a new work address, or even a second email address you use), you could have the team add that second email to your account. Make sure they’re adding that email, andrew@work.com, instead of your own email with the Dropbox account,…

Hi Andrew, we’re sorry to hear about this. Are you experiencing this on any file in your Dropbox account? Do you have a private personal account, or are you a member in a Dropbox Business team? Does this apply to both accounts or just one? Any further info you can provide would be great!

That page is for previewing files on the Dropbox website. The previous article was specifically for mobile devices using the mobile app.

Technically, ODS files might not be supported to preview on iOS as per this article. That article also states that any files supported by your iPhone preview in the Dropbox app. Since you’re using a third party app to open the file, perhaps you can try another app that can open the ODS file natively?

That is rather peculiar! Perhaps a remnant from the upgrade to Mojave? Could you try rebooting the machine completely to see if this helps? Otherwise, try uninstalling the app and then re-installing it.

Hi James, do you already have an app on your iOS device that can open ODS file types?

Hi Alexander, most likely it’s related to this article. Basically, the app needs this permission to automatically update itself, use the Badge, and Finder extensions along with some other features. If this isn’t enabled, then you might miss out on these items. As this is occurring each time you reboot, try re-installing…

No it doesn't, however if it is on, and Optimize Storage is on, this makes uploading images to Dropbox much slower.

For all users currently experiencing this issue, I’d recommend contacting our support team directly in order to investigate this matter further, with as much detail as you can provide. Thanks in advance!

That’s correct, personal accounts don’t have any logs like that.

Well, that’s not what I was saying to be honest. If we rule out Windows and Dropbox, then it’s something affecting your internet connection and thus the downloaded installer, which is why I suggested downloading it from elsewhere. If that installer works on one machine, but not another, then there’s a problem with that…

Hi Pierre, the activity log can be found in the admin console, though bear in mind, only the team admin on a paid Dropbox Business team can access this page.

Hi Sherry, are you opening the files directly from Finder, or via the program used to view them? Do you have a stable internet connection using WiFi? Additionally, how large are the files you’re trying to open? If they’re quite large, then while the Dropbox app begins syncing the content immediately, it may take some time…

Hi there, the UFO generally means it’s a file without an extension at the end, so Dropbox doesn’t know what filetype it is, such as ‘test’ instead of test.jpg, test.docx, test.pdf, and so on. If it’s supposed to have a filetype, rename the file with the extension and it should show a proper icon instead.

Hi William, unfortunately there’s no way of merging the folders into one using Dropbox, since there isn’t a way of knowing which folder/file has the most up-to-date information in it, or instead older files that do have important data. This can only be checked manually by yourself since only you know which files need to be…

Hi there, if you keep iCloud backup on, and have its "Optimize iPhone Storage" setting enabled, this will save your full-resolution files in iCloud and store "optimized" versions on your phone. Since the full-resolution images are stored in iCloud, the camera uploads feature needs to connect to the iCloud servers to upload…

Have you tried deleting the Dropbox mobile app and then reinstalling it from the iTunes store?

Interesting… Since this isn’t a Dropbox error, I can only assume that something is affecting the installer itself. It might not be an OS issue, but could now be network related. As the installation worked on one machine, but not two others and both with the same message, my impression now is that the Dropbox desktop…

That’s the normal Dropbox Business experience, where all users are part of the same team, sharing quota among themselves and able to share files in folders and team folders. However, the shared session in a virtual machine refers to something completely different. Namely, a shared session, once you log out of the VM or…

Hi there, we cannot indicate whether this would work fully as expected as this is third party software and may have unexpected configurations. We do have some general recommendations that may help. For Dropbox to work correctly, it needs to be installed in an OS that is not part of a Shared Session. If installing into a…

If you’ve never had the Dropbox app installed, then the installation error should be OS-related, since it’s not even able to open the installer. There isn’t much I can suggest on my end. If you want to rule out an issue with Dropbox, you could try creating a new user profile on your computer, not a Dropbox account, but a…

Hi there, I can help answer these questions for you: * Users can create as many personal (aka private) folders as they wish. * The folders remain private to the user unless they actively choose to share them with someone, or if they accidentally create the folder in an existing shared folder. * If Dropbox Business…

Just checking, when you say ‘run the offline install version with administrator’, are you running the program normally? Contrary to what it seems, if you chose to run the installer using elevated permissions, namely, right-clicking it and choosing to run as administrator, then this isn’t going to work as expected. Let me…

Hi there, currently it isn’t possible to duplicate a Paper doc. You can however copy and paste the contents of a doc to another blank doc for backup reasons. Hope this helps!

If you're referring to API usage, then I'll move this thread to the API forum to see if our specialist can help out!