Jay Dropbox Community Moderator

That’s definitely possible, @"Jervid". You can create a file request, and using that URL, people can upload to your account even without a Dropbox account of their own.

Mark is correct, more information about how shared folders affect quota can be found here.

You’ll only see the options for Smart Sync in Finder, since each setting is specific to the machine. Therefore, you could have all files online-only on a MacBook since there might not be enough space, but on another Mac you could have all files as local, since they have plenty of space.

Hi @"Etuttle", @"AnnB", as Rich said, make sure that if you’re using a shared link, they specifically click the ‘Direct download’ button on the top right, like so: If they’re downloading the file any other way, then they’re not downloading it correctly. [This thread is now closed by moderators due to inactivity. If you're…

If the NAS was physically connected to a computer (like you would do with an external drive) which was running the Dropbox desktop application, and the Dropbox folder was on the NAS itself, then the files could technically sync. However, this does come with its own risks for external drives, leading to potentially deleted…

Hi there, since your NAS appears to be using a third party app, and thus using the API for data transfer purposes, you’ve reached the monthly limit as you’ve noticed. This is the same for our Standard, Advanced, and Enterprise plans. If you want to avoid reaching the API limit, you can have the Dropbox folder on your…

As you said, unlinking the app doesn’t automatically delete the data. You can do this yourself by moving it to the trash, or if you’re uncertain, out of your Dropbox folder to another location. If you notice any problems with your 1Password app afterwards, then most likely it was still using that database from the Dropbox…

Hi Neil, long story short, Dropbox doesn’t support symlinks and never has. If they do work, it is purely luck, since the majority of the time it creates performance issues, permission failures and data loss. This article describes a little more about what symlinks could do if found in a Dropbox folder. Hope this helps!

Can you attach an image using this method? Regarding deleting or unlinking the 1Password app out of the apps page on the Dropbox site, this will remove the database for all other computers that sync with 1Password, causing potential issues. If you could explain exactly what you’re looking for, then I can assist. For…

No worries, have a great weekend!

Hi there, you’ll need to disconnect the 1Password app from this page. If you don’t want it to sync, do you want to move the 1Password file out of your Dropbox folder? Are you trying to store it on another cloud service, or just on your local machine? If you don’t want it to sync at all or not use 1Password again, you could…

Hi Bill, check out my answer here. You’ll need to use a CLI browser like Lynx, or simply copy and paste the link generated on a computer which does have a browser. Hope this helps!

If they directly shared the file to your Dropbox account, then there isn’t a URL you can copy or create. Also, if they later decide to remove your access to the file, there won’t be any way for you to access it again without asking them to re-share the file. You should have an option to download it to your computer or add…

Hi there, the following article does explain that this is generally related to the specifications of the machine that is syncing the files. While I don’t work in the department that maintains the app, I imagine the performance hit comes from simply having to monitor so many files at the same time. Currently, there isn’t…

How did they send you the mp4? Is it in a shared link, or via a direct share to your Dropbox account?

Hi there, could you clarify your question so we can assist further? Are you referring to the exact URL of an mp4 as it appears via a shared link? Let me know more!

No worries, have a great evening! :)

Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. Our engineers are aware of this issue and are working on it as we speak. We appreciate your patience on this matter.

This is a different matter, namely pairing a personal and business account. This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever. Now, there’s two things you’re…

If a member accidentally joined your team, meaning the team admin invited the personal account and not a business email, then converting their account to a personal account away from the team is the best way to ensure the user doesn’t lose their personal files. Also, if a team member, who has been members of the team for…

Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team. Hope this clarifies matters!

Okay, was just checking because your forum post specifically mentioned selective sync, which is a different feature. If you’re using Smart Sync, and the ‘Get info’ page is showing the ‘size on disk’ to be minimal, then it is working as expected, and the Mac simply cannot process the difference in the size of the files. I’d…

Hi @"Sebhue18", if you’re only using selective sync, and not Smart Sync, could you check that the folders unchecked in the window are not present on the machine? When unchecking a folder, it should delete them from the machine, but sometimes it doesn’t, so you’ll need to delete them yourself. These folders can be…

If anyone is still experiencing these issues, since there haven’t been any reports outside of this threads, I’d recommend writing to our support team to investigate this further.

Thanks for the update on this matter. If any other users are still experiencing this issue, please let us know by writing into our support team, and mentioning this forum thread as well.

Thanks for the explanation, when you open the file (and rename it to .torrent) does it verify as an actual torrent file? It’s possible that this is new behavior in Safari, since when you tap ‘Save to Dropbox’, it could be saving as an unknown filetype, hence the date and time stamps. Could you try and open that same link…

Hi there, could you clarify if by ‘exporting’ you mean downloading the files from Safari or Chrome? As the iPhone doesn’t have a native file system to save files directly, unlike Android, you need to save it to an alternative location. Were you saving it directly to the Dropbox app, or another third party app? Please could…

I’m not seeing any tickets under your email address associated with your forum profile, I’m assuming you used another address or account to contact the support team? I still can only recommend contacting that team again on this matter. As this is a very specific billing-related query, we can’t provide any response on this…

Does the ‘Don’t show this again’ checkbox not work? If it doesn’t I’ll forward it to our dev team to investigate this further.

Yep, nothing happens to those files!