Jay Dropbox Community Moderator

Hi there, I removed the image since there were some private details on there. Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?

@"jwvink", @"irishetcher", would it be okay if we reach out to your email addresses associated with your forum profile in order to investigate this matter further?

Hi everyone, I have an update for you! This is now considered to be expected behavior in the latest version of the Dropbox desktop application. It allows you to have settings for two different type of notification styles for Dropbox. You can allow Alerts, which are persistent notifications for critical updates from the…

Hi all, just a brief update here. We’ve received some reports from users that updating to the latest Mojave update, which can be found here, appears to have resolved this. If any of you get the chance to do so, please let me know if this helps or not!

No worries! Have a great weekend ahead. :)

Hi there, if you don’t want the icon in the menu bar you can simply quit the Dropbox desktop application, which will remove the icon. This will obviously prevent the app from syncing in the meantime, however the icon will disappear from the menu until the next time you run the app or restart your computer. As far as I…

Hi Allan, if you’re using Windows the Dropbox folder is in the NTFS drive, then there’s no issues. However from Debian, you won’t be able to sync your files since the Dropbox folder isn’t located in an EXT4 drive. You’ll need to have a separate Dropbox folder stored in the EXT4 drive specifically for the Debian install.…

Hi there, could you check to see which folder is still syncing? Is it a specific folder or filetypes? How large is the file?

That’s correct, though technically you’re not moving the files to the new laptop, but simply adding another device to sync your account to! Since it is a new link, the Dropbox desktop application will sync the files down to that machine, just like they did with your current machine, with the timestamps as listed on the…

Hi John, when you’re downloading the files from the website, indeed with any site, the ‘date modified’ or ‘date created’ will be for that moment, since the file didn’t exist before that period. If you’re using the Dropbox desktop application, then when the files sync down to your machine the dates and times will remain as…

I’m not sure if this is Dropbox-related, since you’re experiencing this issue on your computer. Can you try quitting the Dropbox desktop application and editing the file? Does this issue occur again?

When you say Dropbox file, do you mean the Dropbox folder? If so, and the file itself is showing black in some of the spreadsheet, then it’s possible it was made that way for some reason. Dropbox doesn’t modify your files in any way without any user interaction on them. Are you able to change the color of the cells in…

Hi there, are you previewing the file on the Dropbox site, opening it in Excel Online, or on your local copy of Excel on your machine? Let me know so I can assist!

That’s right, however you can workaround this in two ways, though it just use two links. Firstly, create a shared link for users to view the folder. Anyone can access this even without a Dropbox account. Secondly, create a file request link so they can upload files to your account. To make it even more intuitive, have that…

Hi @"Mamarazzi", @"Scott N.15", the Dropbox site or mobile app currently doesn’t support tags since it isn’t possible to sync these tags across to other OSes, as they wouldn’t be recognized on those platforms, thus negating their purpose. I can forward this to our dev team for future consideration to improve the site and…

For more info on what Rich said, this article should help.

@"Anselmou", I have edited your post to remove your advice. It is completely incorrect and can lead to termination of your Dropbox account due to violation of the Terms of Service. Put it this way, imagine if people you knew had your Facebook, Twitter, email, bank, Amazon passwords. How would you even know who did what if…

Thanks for keeping us posted! Let me know if the issue re-occurs in the future. :)

There could be an option in Word to prevent users from editing the text, except for the things they need to add in, however I’m not sure if this can be done. Hopefully you’ll find a solution to your query!

A Word document can be used this way, just make sure it’s in a shared folder with edit access for everyone else to access the folder. They’ll need to have their own Dropbox account in order to access the folder. If you’re planning on having users edit the Word file using Office Online, instead of via their machines in the…

Hi Mark, what type of form are you creating? What is the filetype of the doc? Is the file located in a shared folder with edit access? Note that a shared link to the file will always be read-only Let me know more so I can assist further!

Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option? If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?

Have you followed the steps in this article? * Sign in to dropbox.com with your admin credentials. * Click Admin Console. * Select the Billing tab. * Click Manage plan. * Click Manage licenses. * Change the number of licenses in the box that appears. * To remove unneeded licenses, click Remove licenses instead. If you’re…

How many active licenses do you currently have assigned to users? Are you able to reduce the licenses in any way?

How many licenses do you have at the moment and how many do you want on your account?

Hi there, as you discovered, there is a limit of individual shared link recipients and shared folder invitations per day for Dropbox Basic, Dropbox Professional trial, and Dropbox Business trial accounts. While we don’t have any specific numbers for the daily limit, this limit is reset every day, so you will be able to…

Okay, I was under the impression you reached out to Apple directly since I referred to them in my reply. Keep me posted with any updates.

Are you referring to beta features on a Mac, like for a new version of Mojave? If so, this could also be a factor since the OS isn’t currently a fully tested or supported environment for the Dropbox desktop application. Regardless, you have that many files, then it can take a bit of time for time for the files to index and…

Just an update on this matter, the requirements for Dropbox Business teams to store their data on an EU server has been reduced to just 15 licenses. If there are team admins interested in this option, they’ll need to get in contact with the sales team directly.

Have you contacted Apple already about the OS not being able to recognize the correct file sizes? Regarding the deleted files page, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…