Jay Dropbox Community Moderator

Thanks for the links and images. I’ve edited the links to random ones, and removed the images for your own privacy, since editing out the private details would make little sense to anyone else. Regarding your query, from the screenshot, the shared link doesn’t seem to point to the same location that you have on the folder…

Hi there, when you’re opening the shared link, what browser is opening up for you to view the images? Is it opening within Excel? Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…

Thanks for the feedback regarding the progress bar on the Dropbox desktop application. In relation to this matter, I’ve forwarded this information to our dev team to make them aware of your comments. [edit - 29th March] As an update to this thread, I've received confirmation that the 'time left' prompt has been removed…

Hi Sandra, aside from the events page, it isn’t possible to determine who created a folder or file on your account, at least from the general files page. The version history of a file does show who added or edited a file, but you need to access it manually to see this. If the Dropbox Business team is on the advanced…

Hi @"EMay", iOS 12.2 is a beta version of the software, which isn’t currently supported until it becomes a stable version, so any issues with the Dropbox mobile app can’t be troubleshooted. Were you experiencing this on the stable version of iOS 12.1.4?

Hi Sabrina, could you try an advanced reinstall of the app to see if this brings the option back on your device? Keep me posted!

Hi @"eddiejag", I’ve merged your query into this thread since another user had the same question. Would be possible we can reach out to you, and you @"mcfinney", in order to investigate this further? Thanks!

Glad to hear you were able to resolve this matter!

How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files? Any info you can provide would be great!

Hi Roger, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

No worries, have a great evening!

Is this the only file you’re trying to sync currently, or is there more than one recently changed file? Are you prioritizing the syncing of the file in question?

Hi @"cbarberjust", are you on a Dropbox Professional or Business plan? Only these two plans have Smart Sync. You can check which plan you’re on from here.

Hi there, if you hover over the Dropbox menu bar icon, instead of the progress bar, does it show the time remaining for the files to sync fully? Keep me posted!

Hi Gary, enabling 2FA only affects your account when you login to it. It doesn’t affect users who are members of your shared folders, since they would technically be different accounts. Hope this helps to clarify matters!

I’ll forward this suggestion to our dev team for their consideration as a potential improvement to the service we provide!

Hi Kelly, currently it isn’t possible to see the number of times a file has been opened or downloaded. If the team admin has enabled viewer info on files, then you’ll be able to see which members of your team have viewed files in shared folders. Hope this info helps!

Hi @"mcopehart", that’s correct, if you delete enough files to be below the Basic quota of 2 GB (plus any extra unpaid quota you earned), and cancel your plan, your account will still sync normally.

Hi Ben, thanks for the message. I can see that you’ve already sent a support ticket to the team. I’ve prioritized it in order to expedite matters on your behalf. Additionally, if any other user experiences this message, please message the team directly from the support page here.

Glad to hear that you were able to resolve the issue!

Hi @"cfront" , do you have any other cloud provider, or third party apps that might add icon overlays to your files? Do you not see the icons when running the Mac in Safe Mode, with no other apps running in the background?

Hi there, if you simply want to stop two files from syncing, then I’d recommend moving them out of the Dropbox folder entirely. However, I just want to check, the Dropbox desktop application will always check for the latest version, so it should download the newer versions from the site, instead of uploading your older…

Glad to hear that you found the solution! Enjoy your week ahead. :)

Let me know how it goes when you get an update on this matter!

Dropbox doesn’t convert files from one format to another, so this change must be occurring before it is uploaded to Dropbox. When you say you’re creating the file on Office 365, are you referring to a local installation of that app, or the web version? When the file is saved in the Dropbox folder on your machine, what is…

Hi there, are you saving these files via the Dropbox site, Office Online, or the mobile app? Are these new files you created, or simply editing existing files? Thanks in advance!

So, the files can’t even be downloaded through the iOS Files app. Is there anything in common with the files that can’t be downloaded or opened? Are they in the same folder, path or contain similar characters in their file or folder names? Are you able to offline the files on the Dropbox mobile app? Can the files then be…

It seems that you’re accessing the file via the iOS Files interface, which appears in Keynote in the left column there. Could you try opening the iOS Files app directly, and then tap the files you want to download so that they’re local on your device in that app? Afterwards could you try opening the file directly from…

Hi there, are you using WiFi or cellular data on the iPad when accessing those docs? Could you try a different network to see if this helps? If not, are you able to open files directly from the Dropbox mobile app to then edit them in the other app? Have you updated the Numbers app and so on? Any screenshot or extra info…

Hi @"Preferred", could we contact you at your forum email address to assist further?