Jay Dropbox Community Moderator

Hi @"Rick R.6", thanks for joining the Community! Regarding this matter, the \\?\ could indicate it’s on a network drive. Are you using any network drives on your machine when moving and copying files across, or are these all local drives? When you say that the files were downloaded, was this manually via the site, or by…

Hi @"Michael V.33", welcome to the community. Are you able to export the file to Keynote directly instead of opening it via Keynote or the iOS Files app? As you’ve mentioned this is happening for large files, I’m assuming that smaller Keynote files work fine? How large are the files that you’re experiencing the issue with?…

Hi @"RAL37", welcome to the community! This notification means that files were deleted from your account. Since you said you ‘removed most of Dropbox’, did you actually delete the files from the MacBook in question? If so, the deletions would have synced to the site and deleted from there and all other connected devices,…

In that case, it's possible that the Office 365 subscription expired, leading to this message. Have you managed to get in contact with your admin to look into this matter further? Let us know what you find out!

Currently, there isn't an option to search for a filename specifically while you're on the deleted files page. Since this isn't possible, I can suggest this to our dev team for their consideration to implement something like this in future to improve the usability of the site. 

Hi @"EllKay", we're sorry to hear about this. It sounds like you've recently joined a paid Dropbox Business team, which does require a paid subscription to Office 365. On a free or paid personal plan, there's no need for a license, which is why it's worked up until now. In this instance, you'll need to contact your team…

Hi @"arigoldfilms", sorry to hear about this. If you search for a file using the normal search bar, it will first locate all files that already exist on your account. If you scroll down, you'll get to the 'grey' files, which are deleted files. You should be able to locate the file from there, unless it was possibly on a…

No worries, let me know if you have any further issues! :)

No worries, glad to have helped out!

Hi @"noku", thanks for the info. Could you forward a screenshot of this error message? Does it also give you an error log in the blue text? If not, it's possible that some files or folders have different permissions because they are using symlinks, which could have different permissions. You can check if you have any on…

Hi @"Jonathan M.5", are the files being accessed definitely not in any shared folder? What types of files are being opened? Are they in the same or similar locations (as in, part of the same parent folder)? Have you opened them via the Dropbox desktop app from the icon in the system tray/menu bar? Are you perhaps using the…

Hi @"Dan_", it's still possible to do so. While on the files page, you can click 'Show deleted files' on the right to show any deleted files, while still viewing your file structure. If you just want to see deleted files, then you click the link on the left. Hope this helps!

Glad to hear it’s working again! Let us know if you experiencing this issue again. :) 

Hi there, could you try installing the Dropbox desktop application again to see if this repairs the context menu? Otherwise, try uninstalling the app and installing it again using the above link. Let me know how it goes!

Name: Jay About me: Community moderator for over 2 years now, and been using Dropbox for many years. As per my last post introducing myself, I'm still British, I think... Clocked over 1000 hours in Steam gaming, mostly focused on city/base building and simulation games for now, and an avid collector of rare games. 🎮 I love…

If the Files app isn’t updating with the latest version of the file as it appears in the Dropbox mobile app, then this would be related to the Files app itself. There isn’t much we can troubleshoot here since the integration is handled through that app. You can try deleting the Dropbox mobile app, rebooting the device, and…

Hi Arjun, you can share a link to the photo using the steps below. Hope this helps!

Hi @"spenceraday", it depends on where the D:\ is located. Is it an external or internal drive? If external, it is (more-or-less) permanently connected to your machine? When a computer fails though, there’s always a chance that connected drives, internal or external, are affected, so just being on an external drive doesn’t…

No worries, I’m glad we managed to sort this out! Enjoy your week ahead. :)

To look into this further, would it be okay if we reach out to the email address associated with your forum profile?

If somehow both the C:\ and D:\ are syncing to the same Dropbox account, we’ll need to investigate this further. Would it be okay if we reach out to the email address associated with your forum profile?

Okay, do any of them have the blue syncing icons? Are you able to navigate through the folders to see those files? Are they in a specific folder, or randomly in your account?

Could you clarify if the shorter links you’re referring to are the shared links themselves? Namely, https://www.dropbox.com/sh/8hyjz7fb2323423324t/AACUsdfsdhddP_9kda?dl=0, as in the example above. Only those links can be accessed by people not logged into your Dropbox account. The other links,…

Are you not able to see the sync icons on your files in the Dropbox folder? If so, could you try the steps here to bring them back? This will help you determine which files are not syncing fully.

Are you able to navigate your folder structure to see where these files are located? Are they all in one folder, or scattered randomly in your folder structure? Are the files being accessed by another program or virus scanner? Could you try quitting all open applications to see if this helps to let the files sync?

Hi Kaspars, could you try checking out this article for possible reasons why the CPU usage rises when syncing files? Generally, symlinks is the primary reason, so I’d recommend checking step 7 first. Let me know what you find out!

If this is the case, then you should be able to delete the C:\ folder. If you’d prefer to be cautious, try renaming the folder in C:\ and see if the Dropbox desktop application brings up any error messages.

If there’s a lot of files in your account, it might still be copying the files over. Can you confirm if the folders are both the same size? Also, what does the Dropbox desktop application say for the current folder location?

Hi Jack, if the Dropbox folder on drive D:\ has all the sync icons there, and the old folder on C:\ doesn’t, then you should be able to safely delete the folder on C:\. Also, you can confirm in the Dropbox desktop application itself to see what the official location of the Dropbox folder is. Hope this info helps!

Thanks @"tequejas", I’ve amended it now, we’ve recently changed the domain for the Help Center, so the link should point to the correct location.