Jay Dropbox Community Moderator

Hi @"Kirky29", thanks for posting on the Community! In order to look into this further, could you forward a screenshot showing that the iPad is currently running iOS 13.3.1 from the iOS Settings app? Also what type of iPad are you using? Are you running the beta version of the Dropbox app or the latest stable version? Keep…

Hi @"ldbmartin", thanks for posting on the Community! I’d like to check one thing with you first, are you previewing the file directly from your own Dropbox account, or are you viewing it via a shared link? If you’re viewing it from a shared link, then depending on your plan, only a specific amount of the video will play…

Hi @"Bucknutguy", thanks for posting on the Community! Currently, it isn’t possible to hide members from the same shared folder, so they will be able to see each other and their email addresses. You could instead share a link to the folder, which gives them anonymous read-only access to the files, and then create a file…

Is the image saved as a heic file on your iPhone? Have you enabled conversion of the heic file to JPG format on the Dropbox mobile app in the camer auploads section? Did you choose the automatic or 'keep originals' option when importing to your PC from the iOS settings page? This page has more info on the HEIC format and…

Hi @"ph33", thanks for posting today! Dropbox doesn’t modify your files in any way, especially with camera uploads. It only automatically renames them when using camera uploads to keep a uniform naming profile. Resizing images in any way is beyond what the app can do. What I believe could be key here is you’re on an iOS…

Hi everyone, I understand your frustration about how de-selecting folders in selective sync deletes the folder on the computer. As far as I’m aware, this has always been the default behavior since I began, I even posted about this behavior here later on in a separate thread. I’ll paraphrase my responses here for…

Thanks for the image, @"khawla7". As you’re compiling the tex file, which might require a bit of processing, it might be worth pausing the Dropbox desktop application to see if this allows the compilation to complete successfully. If this doesn’t work, try quitting the Dropbox desktop application and then try compiling the…

Glad to hear it resolved the issue, @"meetloaf13"! Enjoy the rest of your week. :relieved:

Hi @"meetloaf13", thanks for posting today! Could you try checking the Dropbox folder on your machine and see if you can navigate to the file that is trying to upload by following the blue syncing icons :arrows_counterclockwise:? If you locate the file, could you try moving it out of the Dropbox folder and then back in…

Thanks for the info, @"Javier_Morales". There are a couple of quick fixes that we can try that resolve most issue when syncing becomes stuck. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues: * Make sure the Dropbox desktop application is…

Sorry, my question was, is this on your personal machine, as in, the files are not syncing to your computer? This isn’t the remote login to the server we’re referring to, the one with the issues?

It’s possible that the issue is related to the number of files you have on your account. Is this again when remotely logging into the machine, or is this the account physically located on your local computer?

What does the Dropbox desktop application show on your computer? Is the status showing as up-to-date, or syncing?

Yes, that would be an issue, since network file systems do not send messages when files change, meaning the Dropbox app won’t know that it needs to sync anything yet. There isn’t any workaround for this, as it’s to do with the whole structure of the way networks share and transfer files. You’d need to either have users…

Hi @"Mecalbi", thanks for posting! To try to get to the bottom of this, let's first discuss the number of files. As you mentioned you have over 500k files (perhaps double), this could indicate an issue since if there are more than 300,000 files syncing, the Dropbox desktop application performance decreases. It also depends…

Thanks for the details, @"Jonas E.3". You can move from one image to another using the cursor keys when they are being previewed on the site. To view them on a screen, you’d need to open the browser there. Currently, albums are no longer an option on the Dropbox site, and can only be created and edited on Android devices.…

Hi @"Alihan", thanks for posting on the community! Could you let me know more about this? As per my older post above, are the comments located in the PDF itself, or are these the comments added on the Dropbox site to the online document? Are the comments visible when downloading the PDF to the computer? Keep me posted so I…

Thanks for the info, I missed out a > in my code, I’ve edited the post.

Hi @"DGMaritime", thanks for posting on the Community! Currently, there isn’t a way to print off a direct folder/file structure of your Dropbox account via the site. There are workarounds, however, when using built-in functions on your OS. I know of a Windows method using a simple CMD prompt. Testing it here, the command…

In order to see if this is related to the actual installation of the app, if you’re not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app? Let me know how it goes!

Hi @"Goopguy", thanks for posting! Currently, the only way to make the Outlook add-in work is by following the previous steps from @"outwardspiral" earlier. We do appreciate the feedback about the requirements for the add-in!

Hi @"Darrow", thanks for posting on the Community! If the person needs to login to view the file, then you most likely have shared a file or folder to their email directly, so they need a Dropbox account of their own to view the files. Instead, you could create a shared link to the file so that they can view the file and…

Hi @"gm2020", could you let me know if you tried all the steps in that article to see if it helps reduce the CPU/RAM usage of the Dropbox desktop application? Keep me posted!

Hi @"Tony_Shedlight", thanks for posting in the Community! Currently, the maximum limit for downloading files via the site is 20 GB. The Dropbox desktop application can be used to download files, but only if they are in your own Dropbox account, since they will sync down to your machine. If you don’t have the quota on your…

Hi @"adrianp74", since these instructions were provided prior to the 3 device limit on Basic plans, we wouldn’t recommend users unlink if they have more than 3 devices connected just to change the computer name. Currently, there isn’t another way to change the name on the computer, since it does register the name when the…

Sorry, I got confused as the previous reply was for downloading a folder! If you don’t have any folders selected, then you should see an option to create a new folder on the right while on the Files page: If you’re not seeing that, please let me know!

Hi @"craiglandarchLA", the website has changed since that image, now there should be an ellipsis on the right when you click the folder, like so: From there, you can download the folder to your machine. Hope this helps!

Glad that I could help out, Rick! Enjoy the rest of your week. 🙂

Since you moved the files to a different folder, most likely it has fewer characters in the folder names so the filepath is much smaller. Could you try copying one of the original files to a directory two folders above its current location, and see if they open fine? Rrgarding resyncing, You can try moving the folder you…

Could you check the full filepath, to ensure it isn’t longer than 255 characters from D:\ all the way up to and including docx? Windows has an upper limit of 255 for files, and 218 for Excel files Keep me posted!