Jay Dropbox Community Moderator

I’ll move this thread into that one for my colleague to see it. If OS search is supposed to be able to find the online-only files, then our dev team is already on the case it seems.

Hi there, online-only files generally cannot be searched for in the OS search engine, since the files are physically not on the computer. Even the filenames you see aren’t really there, since each file is a placeholder grabbing basic details from the Dropbox site. As to why that other user is able to search, it might be to…

Hi there, are the photos already on your Dropbox account, or are you trying to upload them to Dropbox and then share them via email? Also, do you want to share the photos as a link to the photo on the Dropbox site, or instead export and attach the photo in an email directly? Let me know so I can assist further!

Thanks for the update, I’ll keep the dev team advised that this issue isn’t related to to the solution provided.

Is the shared link on its own showing the most up-to-date changes, when viewing it directly from the site while not logged into your account? If so, then there might be an issue with how Excel is importing the link. Perhaps it’s loading a cached version of the file instead of grabbing the live version.

Hi @"Gugavitrola", let us know which response was best, and mark it as a solution so all others can use it too!

As mentioned previously, did you check if Excel refreshes the shared link, and if so, how frequently? Perhaps this info from the Microsoft site will help in this regard?

The article I posted states the exact steps you need to do. I’ll copy them here with the last modified step: * Click the Dropbox icon from the system tray or menu bar. * On Linux, you may first need to click "↑" (up arrow) to see the Dropbox icon. * Click the gear icon, and then select Preferences… from the menu. * On…

Are you saving changes to the Dropbox file directly? Is your link to that file ‘live’ (meaning a shared link, and not simply a downloaded file)? Likewise, how frequently does the second Excel sheet update itself to verify the info imported from the first sheet? Is it automatic, every minute or so, or do you need to have it…

Well, since you mentioned you’re not sure about the selective sync settings, could you check them in the Dropbox desktop application and ensure that all the folders are checked?

Hi there, I’m assuming you’re referring to the bad files check tool for the invalid characters? Aside from that, could you let us know more about the files that are supposed to be syncing? Are they in a private folder, or a shared/team folder? Are they viewable on the Dropbox site? Did you add the files to the site…

If that’s the case, then it won’t be possible to import the Excel file into the other Excel file.

Hi there, most likely this won’t work as expected, since the Excel files are online, how would this translate to a file when it’s synced to your local machine? However, if you’re willing to attempt this, you’ll need to create a shared link to the excel file, and then force the file to render in the browser using the raw=1…

Hi there, the ability to edit PDF files exists if you pay for Adobe Acrobat. If this isn’t what you’re referring to, please let me know more info! 

Hi there, most likely you have symlinks in your Dropbox folder. You can see what they are by following step 7 in this article. Otherwise, the rest of the steps should also help find out what’s causing the CPU usage.

Hi @"twenty3design", I moved your thread here along with other users experiencing the same issue.

Hi Kate, most likely this won’t work since the Photos app is a database of its own (hence why we don’t recommend syncing it to Dropbox). However, in Photos, you should be able to export the album, or the photos out of that app into the Dropbox folder. This will copy the photos, not just move them, so you will be…

Try doing an advanced reinstall since this will remove all settings related to Dropbox on your machine.

Hi @"Andrew99", if you have an email address that could be part of a team (like a new work address, or even a second email address you use), you could have the team add that second email to your account. Make sure they’re adding that email, andrew@work.com, instead of your own email with the Dropbox account,…

Hi Andrew, we’re sorry to hear about this. Are you experiencing this on any file in your Dropbox account? Do you have a private personal account, or are you a member in a Dropbox Business team? Does this apply to both accounts or just one? Any further info you can provide would be great!

That page is for previewing files on the Dropbox website. The previous article was specifically for mobile devices using the mobile app.

Technically, ODS files might not be supported to preview on iOS as per this article. That article also states that any files supported by your iPhone preview in the Dropbox app. Since you’re using a third party app to open the file, perhaps you can try another app that can open the ODS file natively?

That is rather peculiar! Perhaps a remnant from the upgrade to Mojave? Could you try rebooting the machine completely to see if this helps? Otherwise, try uninstalling the app and then re-installing it.

Hi James, do you already have an app on your iOS device that can open ODS file types?

Hi Alexander, most likely it’s related to this article. Basically, the app needs this permission to automatically update itself, use the Badge, and Finder extensions along with some other features. If this isn’t enabled, then you might miss out on these items. As this is occurring each time you reboot, try re-installing…

No it doesn't, however if it is on, and Optimize Storage is on, this makes uploading images to Dropbox much slower.

For all users currently experiencing this issue, I’d recommend contacting our support team directly in order to investigate this matter further, with as much detail as you can provide. Thanks in advance!

That’s correct, personal accounts don’t have any logs like that.

Well, that’s not what I was saying to be honest. If we rule out Windows and Dropbox, then it’s something affecting your internet connection and thus the downloaded installer, which is why I suggested downloading it from elsewhere. If that installer works on one machine, but not another, then there’s a problem with that…

Hi Pierre, the activity log can be found in the admin console, though bear in mind, only the team admin on a paid Dropbox Business team can access this page.