Jay Dropbox Community Moderator

If you’re not on a Dropbox Basic plan with more than 3 devices connected, I’d recommend trying an advanced reinstall of the app using these steps. Let me know how it goes!

Hi @"Donya O.", thanks for joining the Community! I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update. Are you running any apps that could interact with the Dropbox folder in some way, that could…

Glad to hear that you found the extension which caused this issue, @"joelandamber"! Enjoy your weekend!

Most likely there is an issue loading the rest of the pages in Chrome, as it worked fine in another browser. In your original image the other pages are shown as the dot shadows, which would indicate this. Try disabling the extensions and plugins in Chrome to see if any of them are affecting the page loading.

Hi @"joelandamber", thanks for joining the Community! We’re not experiencing this issue here when testing with a multipage PDF. Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.…

Hi @"CBCBH97", thanks for joining the Community! Currently it isn’t possible to change the location of the Dropbox cache folder as it’s needed there to let the Dropbox desktop application run normally and cache files during the syncing process. Hope this helps to clarify matters!

Hi @"jrockel", thanks for joining the Community! When you have selected multiple files, click the ellipsis button on the right hand column, and then you can move the files to another folder on your account. Hope this helps!

Hi @"klueken", thanks for posting on the Community! Internet Explorer 11 is supported to access the site. Could you forward a screenshot showing what you see on the page on Internet Explorer? Keep me posted!

Hi @"Jeffg2", while I’m not familiar with the file types used by Paperport or File Center, these files could be important to the functioning of File Center, so I’d recommend making a copy of them just in case. On the site, you can click the checkboxes for multiple files on the left of them, and then on the right, click the…

Hi @"mangeshkunkule", thanks for posting on the Community! When you are viewing docx files via Dropbox, do you get that same option as you see when viewing it via Sharepoint? If not, when previewing the file on the Dropbox site, try clicking the Open button at the top near the Share button, and then click Microsoft Word to…

Hi @"curlSloth", thanks for posting on the Community! If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are. All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan. Hope this helps to clarify matters!

Hi @"BD9", thanks for posting on the Community! Could you confirm that you’re sharing folders with your friend? Do the files appear on the Dropbox site for both you and them on your own accounts? Keep me posted!

Glad to hear you were able to get assistance from the support team, @"VWP424"! Enjoy the remainder of your week!

Hi @"Ady88", thanks for posting on the Community! It sounds like you were shared a folder to your account. As you’ve noticed, shared folders do take up quota on all active members’ accounts. If you only need access to view and download the files, you can ask the owner to create a shared link to the folder using the steps…

I just tested it on our Android device, and holding my finger on the screen allows to me select text while the docx file is previewed in the Dropbox app. If you do the same, what happens on your device?

Hi @"Computeruser76", thanks for posting on the Community! If you are concerned that LAN sync is not distributing files quickly through your network, please keep in mind a couple of things. LAN sync does not begin for individual files until the file is hashed and fully synced for the first time in the host machine. Once…

Hi @"richarduttley", thanks for joining the Community! When you sign into the forum, it would use your current Dropbox account to login, so if you were logged into your Dropbox Basic account, then it would use that one. In order to earn free quota, you need to earn the Mighty Answer badge, of which more details are found…

Hi @"VWP424", thanks for posting on the Community! Regarding the issue you’re experiencing, could you clarify if this is when previewing a document via the mobile app, or when opening that doc in its native app (like a Word doc). Are you instead referring to a Paper document? Any details you can provide would help greatly!

Thanks for the input, @"Clemens S.", and welcome to the Community! The original user’s question was the opposite of your issue. They were happy about the automatic renaming of files, but wished it could be applied to files manually uploaded via the mobile app. The automatic camera uploads always uploads files in the same…

Hi @"Chelles803", thanks for joining the Community! It depends on what type of file it was originally. If you know the general type of doc, then you can guess at the file type. The safest bets for me would be mp3 for music files, mp4 for videos, jpg for images, docx for documents, xlsx for spreadsheets, and so on. I could…

Hi @"CBCBH97", thanks for joining the Community! It depends on how your mail app saves the email message into a physical file. Generally mail messages are in the .msg format, which isn’t supported to preview on the Dropbox site, and require an external app to read the file. If your mail app allows you to export files, or…

Hi @"Peter H.87", thanks for posting today! Currently, we don’t have an exact number for how long it will take for the system to automatically mark a file as online-only. I’m sorry I can't be more helpful on this matter.

Hi @"JordanHags", thanks for posting on the Community! Could you clarify the error message you’re getting? If the file can’t open any more, you might have removed the file extension to the song, which means the Dropbox Android app doesn’t know how to preview it. Assuming it’s a normal MP3 file, try adding .mp3 to the…

Hi @"Poppy17", thanks for posting on the Dropbox site! There previously wasn’t an option to view items by creation date, it has always been ‘Modified’ on the site and desktop app. Are you perhaps referring to your files in the Dropbox folder in Explorer/Finder? Those do provide the option to view files in by Creation date.…

Thanks for the info. This means you’re storing photos on your phone in the high efficiency HEIC format. Just so you know, while the way an iPhone saves and exports its pictures isn’t obvious in terms of its internal process, I can imagine it goes like the following: * The picture is taken via the camera app. * The iOS…

One last thing to check, let me know what image option is saved originally here? * Go to the iOS Settings app * Tap Camera * Tap Formats Keep me posted!

Each user has their own preference, some have scripts setup to simply copy the Dropbox folder to an external drive, others upload via FTP to off-site storage, it can vary. While I can’t provide any recommendations on how to do this, I’m sure some other users on the Community will have something to share from their end!

No worries, glad to have helped out! :relieved:

If the video is buffering, then it could be something related on their end, since Dropbox doesn’t restricting viewing the files while logged into your own profile. We’d recommend checking with them to see if there is any restriction of traffic to these Dropbox domains. Since this is happening on your computer, you could…

Hi @"Anna R.5", thanks for posting today! I wouldn’t recommend backing up the Dropbox folder to Time Machine for various reasons. First of all, Time Machine creates multiple backups, and restoring your Dropbox folder from one of these backups might not have the same permissions as the original folder, and could create…