Jay Dropbox Community Moderator

Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. Our engineers are aware of this issue and are working on it as we speak. We appreciate your patience on this matter.

This is a different matter, namely pairing a personal and business account. This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever. Now, there’s two things you’re…

If a member accidentally joined your team, meaning the team admin invited the personal account and not a business email, then converting their account to a personal account away from the team is the best way to ensure the user doesn’t lose their personal files. Also, if a team member, who has been members of the team for…

Hi there, disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team. Hope this clarifies matters!

Okay, was just checking because your forum post specifically mentioned selective sync, which is a different feature. If you’re using Smart Sync, and the ‘Get info’ page is showing the ‘size on disk’ to be minimal, then it is working as expected, and the Mac simply cannot process the difference in the size of the files. I’d…

Hi @"Sebhue18", if you’re only using selective sync, and not Smart Sync, could you check that the folders unchecked in the window are not present on the machine? When unchecking a folder, it should delete them from the machine, but sometimes it doesn’t, so you’ll need to delete them yourself. These folders can be…

If anyone is still experiencing these issues, since there haven’t been any reports outside of this threads, I’d recommend writing to our support team to investigate this further.

Thanks for the update on this matter. If any other users are still experiencing this issue, please let us know by writing into our support team, and mentioning this forum thread as well.

Thanks for the explanation, when you open the file (and rename it to .torrent) does it verify as an actual torrent file? It’s possible that this is new behavior in Safari, since when you tap ‘Save to Dropbox’, it could be saving as an unknown filetype, hence the date and time stamps. Could you try and open that same link…

Hi there, could you clarify if by ‘exporting’ you mean downloading the files from Safari or Chrome? As the iPhone doesn’t have a native file system to save files directly, unlike Android, you need to save it to an alternative location. Were you saving it directly to the Dropbox app, or another third party app? Please could…

I’m not seeing any tickets under your email address associated with your forum profile, I’m assuming you used another address or account to contact the support team? I still can only recommend contacting that team again on this matter. As this is a very specific billing-related query, we can’t provide any response on this…

Does the ‘Don’t show this again’ checkbox not work? If it doesn’t I’ll forward it to our dev team to investigate this further.

Yep, nothing happens to those files!

During the installation, you should have had an option to sign in to your account. Did that occur? Is it possible that the Dropbox icon is hidden behind the 🔼 icon?

If it has a white background, with a blue Dropbox logo, then you’re running the Windows store app. This version doesn’t actively sync files and no Dropbox folder is created. Could you try installing the full desktop application as per my previous message?

Hi there, could you check if the Dropbox icon appears in the system tray near the clock? Is it white, grey or with some other overlay on it? Also, make sure you not installing the mobile version of the app from the Windows store. To be certain, trying installing the app again using this link. Let me know how it goes!

Hi there, Dropbox doesn’t delete your files if you downgrade your account. All that will happen is that syncing will stop if your account is overquota after the change. Hope this helps clarify matters!

I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.

Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. As you…

Hi there, this message means that the file the link is pointing to has been deleted from that Dropbox account, or the link itself has been deleted. You’ll need to contact the owner of the file for them to restore the file or create a new shared link for you to access the file again. Hope this info helps.

Thanks for the info, we’ll need to investigation this info further. Would it be okay if we message you at the email address associated with your forum profile?

Well, if your server doesn’t have a GUI whatsoever, then you’ll need to find another solution to somehow access a browser, since there isn’t a Dropbox command line to directly login to your account. You could use a CLI browser like Lynx and open the link there to see if that helps. Otherwise, you could even type the link…

When you say ‘try to sign in’, this happens during the installation process, before the app fully loads up. Is the installer stopping at that point? Are you installing the app and not even getting the option to sign in then? Keep me posted!

Even if they have edit access, a shared link will not redirect users to the original file in the old location, and so it’s still treated as a read-only file. Since your issue sounds similar, I’ve moved you into the appropriate thread, and I’d recommend emailing our support team for more assistance on this matter.

The instructions to sign in were on the original installation page at the bottom. I’ve copied and pasted them here in case you cant see that on the site: Run the Dropbox daemon from the newly created .dropbox-dist folder. ~/.dropbox-dist/dropboxd If you're running Dropbox on your server for the first time, you'll be asked…

The Python script at the bottom of the page tells you how to control the Dropbox desktop application daemon, and there’s also this article with commands used in the script. However, simply installing from that page means you want files to sync to your machine, which is the opposite of what you want. Of course, you could…

Hi @"FernandezG", what kind of link is this? If this is a shared link, then it is always a one-way, read-only link, and can’t be edited. Files can be downloaded using that link and then edited offline however. Have you always used the same way to create links to files?

Could you try an advanced reinstall of the app to see if this helps?

Hi John, if you don’t want to install the Dropbox desktop application, that means you won’t have a Dropbox folder on the machine, so it won’t sync automatically. Are you not able to upload the file to the Dropbox site directly? Are you planning to create an app using the Dropbox API instead?

Hi there, if you can’t access the account on the web, as well as the app not connecting, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. I’d recommend checking these out, and the suggestions in the…