Jay Dropbox Community Moderator

Thanks for the info, it looks like this matter may have been resolved. Could you let me know if you're experiencing any further issues?

Hi @"msebold", thanks for messaging the Community! Could you clarify if you’re dragging files onto the Dropbox website, the Dropbox desktop application, or into the Dropbox folder itself? If you’re getting any errors, what do you see there? Is the app connected to the site? Try creating a file on the site directly, does it…

Hi @"Bigalk", thanks for posting today! If you want to rename the personal Dropbox folder, you’ll need to unlink the personal and work accounts (the work account being the Myfamily account). You can unlink them using the steps here. Afterwards, a reboot of the computer would help. Let me know how it goes!

Could you provide me with the ticket ID in order to look into this matter in more detail? Thanks!

Hi @"stdedos", thanks for posting on the Community! We appreciate any feedback about how to improve the Dropbox desktop application.

Try opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

Hi @"Luminous", thanks for messaging today! Have you messaged the support team regarding this matter of the ban? If not, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your…

Glad to hear they were able to assist you, @"dballare", enjoy your weekend!

Hi @"ahikouka", thanks for posting on the Community! Are you using the new Dropbox desktop application, or the interface that appears when you click the Dropbox icon in the system tray/menu bar? You don’t need to click on the avatar. When the app is open, you can hover over the message in the bottom left to pause the…

Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!

Hi @"dballare", thanks for posting on the Community! I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your account, clicking this support link and…

No problem, @"lafourie", let me know if you have any further questions!

Hi @"soundconvincer", thanks for messaging the Community! As you’ve noticed, shared folders take up quota on all active members’ accounts. Users will need to have enough quota in order to be able to add and sync them to their accounts. This policy exists to prevent people from giving themselves unlimited storage space by…

Hi @"lafourie", thanks for joining the Community! Currently it isn’t possible to create more than one subfolder at a time, however, it’s possible that this could be done via the Dropbox API. Hope this helps!

The restore feature should recover the files on the account. If there are other files missing, then it means there was no backup or syncing of those files to begin with. I’m glad to hear you were able to locate another backup of your files, however!

Excellent news, @"Claireful", let me know if you have any further questions in future!

Hi @"Claireful", thanks for posting today! Let's see if we can get this file uploaded, I have the following questions about this matter: * How large is the voice memo file? * Do you have enough quota on your account to store it? * What steps are you taking to upload it to the Dropbox mobile app? Keep me posted!

Hi @"yoyochen", thanks for posting today! Currently, it isn’t possible to bypass the prompt to view the file on the Dropbox site. If you prefer to view the file without the comments pane, or any Dropbox interface, you can change the dl=0 to raw=1 to preview it. Hope this helps!

Hi @"rbato", thanks for posting on the Community! The dl=1 option only works for shared links, and not to folders when you’re logged into your account. Depending on how your browser works, you might be able to select which directory you want to save the folder when selecting it. Bear in mind that if the folder is greater…

Okay, and when you select the checkbox to the left of the deleted items in the first image, what options do you get on the right?

Could you forward a screenshot of the files as they appear in the events page?

Were the files definitely on the Dropbox site at one point? If they were deleted within the last 30 days, they should appear on the deleted files page. If they’re not there, then the files were either never synced to the site, permanently deleted from the site, or in a shared folder that was permanently removed from the…

Hi @"cdnhaese", thanks for joining the Community! Did you delete the files in the app itself, or directly from the Dropbox site, app, or folder on your machine? Was the file in a shared folder that you deleted from the account? If so, try checking if the folder is visible here and add it back to your account. Keep me…

Glad to hear the info help out, @"jrockel"! Enjoy your weekend! :relieved:

If that's the case, then you'd need to create individual shared links to each file, and not use the shared folder link. Currently, there isn’t a way to generate shared links automatically or in bulk, though it might be possible using the Dropbox API.

If a link to a folder looks like this: https://www.dropbox.com/sh/987u032178547/kmn23980ndagsa?dl=0 Then a link to a file in that shared folder would look like this: https://www.dropbox.com/sh/987u032178547/kmn23980ndagsa?dl=0&preview=mytestfile.mp3 Are you saying that this wouldn't work if the page is too long and needs…

Generally, if there’s a shared link to a folder, you can extrapolate the shared links to the files by using the overall folder link, and then adding the file file to the end of the link itself. Try clicking one of the files there, so you can see the link, and then you can modify your search (or in the Google Sheet) to show…

Hi @"antoniovandre", thanks for joining the Community! While we don’t have any specific openings for this role, you can check our list of available jobs to see if any suit you. Hope this helps!

Hi @"Emad Naimat", thanks for joining the Community! Have you tried using the searchbar on the site, or the Dropbox desktop application to quickly locate the files? Are the files also shared via a shared link to the folder, or just a shared folder? Keep me posted!

Yes, this is a Windows prompt for choosing what to do with multiple files. It’s possible that there was a recent change or update to Windows that affected what happened earlier.