Jay Dropbox Community Moderator

Hi @"Adolfo_Melilli", thanks for posting on the Community! Currently it isn't possible search for files based on their size. However, you can see file and folder sizes using the steps here. Hope this helps!

Hi @"aronskaya", thanks for messaging the Community! Some emojis are supported, however, the issue is related to UTF encoding. The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.…

Thanks for the details, it sounds like you're experiencing the issue I've merged your thread into. As this seems to be a Mac issue, could you try the steps provided by the other community members to see if this helps?

Hi @"rulepuco", thanks for joining the Community! The Dropbox desktop application works by automatically syncing any files that are in the Dropbox folder. It isn’t possible to manually force it to sync files. If you move a file into the Dropbox folder, the app would then begin to sync it to the site. If you don’t want to…

Hi @"MarcEHJones", my post does explicitly state that if you downgrade your account for whatever reason, your files will not be deleted. This article also says the same when downgrading your account. If I'm misunderstanding something, please let me know more details.

It looks like it is locked by the OS, given that there is a checkmark there under 'Locked' Could you try the steps here to see if they help.

Hi @"ARGPVA", thanks for messaging today! Are these files locked by the OS, and are you able to unlock in the Finder settings? Could you forward a screenshot of the folders in Finder, and also what you see when you use ‘Get info’ on one of the folders. Keep me posted!

Hi @"Lor2", thanks for posting on the Community! If you’re a team member, then it wouldn’t be possible to take control of the account. Only the team admin can grant another member admin permissions. Our support team wouldn’t be able to assist on this matter either for security and privacy reasons. If their email address is…

Thanks for the info, I'd recommend getting in contact with support directly via this link to see if they can assist from there on to see if they can look into this matter in more detail.

Hi @"Bigalk", thanks for getting back to me. The Dropbox site would still show your account as personal on this page, and on the bottom left of the page, just to distinguish it from a Business plan. It shouldn't show up on your PC any more provided it was unpaired from your work plan. If it's not showing there, could you…

Is the file visible in the Dropbox folder on your machine? If so, could you let me know if you followed my previous steps to delete it?

It seems like the site itself might have an issue with the way it implemented the upload feature using the Dropbox API, if it isn't working correctly. I'd recommend contacting them directly so they can resolve this on their end. In the meantime, you can download the files you need to your machine and then upload from there…

Okay, so the app isn’t trying to download the file, it’s trying to upload it. Is the file visible in the Dropbox folder? Have you tried quitting the Dropbox app and then deleting or moving the file out of the Dropbox folder?

Hi @"Amber5", thanks for posting on the Community! It depends on how the website you're referring to has implemented this. Could you let me know if this links directly to your Dropbox account, or asks you to simply upload a file? A screenshot of what you're seeing, hiding any personal details, would be great!

Hi @"user21", if the app is trying to download it from the Dropbox site, try deleting the file from the site itself to see if this helps. Let me know how it goes!

Hi @"mm-nyc", thanks for posting on the Community! Is it possible that you're on a paid plan and have Smart Sync enabled? Also this file is local, perhaps the others have a cloud icon, meaning they're online-only. You'll need to right-click the files or folder and choose Smart Sync > Local. For files with the green tick,…

Hi @"tijanamladjen" , @"LNauwelaerts", could you try the steps provided by @"Lusil" on this post in order to contact the support team directly to investigate this matter in more detail? Thanks!

Great news, @"dwt"! Glad to hear you were able to login to your account. :relieved:

Hi @"LNauwelaerts", thanks for messaging the Community! Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely? Let me know how it goes!

The only way to verify your account when you use two-step verification is with the security code, or the mobile number, which is now no longer an option. There isn't another method to verify your identity. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do…

Hi @"dwt", thanks for posting today! Generally, if your phone number has changed, you’ll need to use the emergency backup code generated at the time you set it up to login to your account, disable the measure, and change the number afterwards. Without the code, it wouldn’t be possible to regain access to the account. Hope…

Hi @"Doug K.", thanks for posting on the Community! The first issue you’ll experience is that the Dropbox desktop application on Linux can’t have a Dropbox folder on a drive formatted in NTFS, only Windows devices can have that option. You'll need to have the folder on a compatible file system for Linux. Generally, we…

Thanks for the info. Since they would be under separate emails, there isn't a way to access the personal account from the other account. If you have any shared folders on your account that are shared with the MyFamily account, remove them as a member so that changes won't be made to files in those folder. Hope this helps!

No probs, @"Marion Wilhelmy", enjoy your weekend! Just so you know, you can share folders, which will allow you to edit files inside the folder with other people, but they need a Dropbox account of their own.

Glad to hear that it's working now, @"msebold". Enjoy your weekend!

Do you have a Dropbox folder located in Explorer? If not, then it sounds like you’re running the S Mode app. If the app isn’t syncing with the site, try uninstalling it by right clicking the app from the Start menu, and then reinstall it from the Windows Store, if you can’t install the desktop app from the Dropbox site.…

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"Marion Wilhelmy", thanks for posting on the Community! Currently, all shared links are a one-way, read-only link, which don't allow any edits to files there. However, you can create Google documents and make the shared link with edit rights. Hope this helps!

Hi @"tijanamladjen", thanks for posting on the Community! If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account. Please note that you’ll need to follow the instructions to fully downgrade from the trial. Let me know how it goes!

Are you using the Dropbox desktop application from the Dropbox site, or are you running the Dropbox for S Mode app from the Windows Store?