Jay Dropbox Community Moderator

Since it looks like the ticket is with a specialist team, only they would be able to assist further on this matter. I've prioritized the ticket to expedite matters on your behalf.

Thanks for the clarification. Assuming this is a shared folder, and not a shared link to a folder, then their folders would update with the latest changes automatically. They should get a notification in their OS (if they've enabled it) to tell them a file was updated. 

Thanks for the info, I'll forward it to the appropriate forum for the team to assist further.

Hi @camillerb, thanks for joining the Community! I'm sorry to hear about this situation. According to our system, I can see you were able to contact the support team directly regarding this matter, and they were able to resolve it for you. If you require any further assistance, please let us know!

You can try downloading each file and folder manually via the Dropbox site to your computer, however, it does seem like iCloud has made these changes, so it might persist even after putting files back into the Dropbox folder. Is there no option with iCloud to download the files from their system, or to disable that feature?

Hi @"Walter H.11", thanks for messaging today! If you've enabled the long file paths, then you shouldn't have any issues with syncing, so you wouldn't need to identify those files. The unlikely situation is if you install the app on a Windows machine which doesn't have the long file path fix implemented. If you do need to…

Hi @"rharper58", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the…

You too, @"QC35black"! Enjoy the remainder of your week!

Hi @"QC35black", thanks for messaging today! It sounds like you might be on a paid plan that uses Smart Sync. If the tick is solid, the it means the file or folder is synced and 'local' on the machine. The green outline is only for folders on your machine that have some files inside it which are local and online-only using…

Hi @"JMMSM", thanks for messaging the Community! Since the user wasn't a part of the shared folder, they wouldn't have the ability to see any version history prior to the folder being shared. However, anyone who had access to the original file from before (i.e. yourself, or anyone else if it was in a team folder), would be…

Hi @"johnWang", thanks for posting today! It sounds like there might be an issue with the connection itself. Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. If it still doesn't…

Hi @"kdave", thanks for messaging today! Shared links don't have an expiration date by default. However, if you're on a Dropbox Professional or Business plan, then you can set an expiration date so that after a certain date, the link will no longer be accessible. Hope this helps to clarify matters!

Hi @"slaxton", thanks for joining the Community! I'm sorry to hear about this. It sounds like the file that you're referring to seems to be a file generated by iCloud. It's possible that iCloud generated a placeholder of the original file when you moved it to iCloud originally. If this was the case, the placeholder file…

Thanks for the update. I've looked into this matter further, and per my colleague previously stated, any camera photos of any size saved in PNG format will not appear on the Photos tab. Screenshots, however, which are generally saved as PNG and uploaded automatically by the camera upload feature, are included on the Photos…

Could you try resetting your Dropbox password to see if this helps with logging into your account on the mobile app?

Thanks for the info, @"Small Systems", @"paxos". I'd recommend contacting the support team directly for further assistance on this matter, as they'll be able to investigate in more detail.

Hi @"rharper58", does the Android device meet the minimum requirements for the Dropbox mobile app, namely running Android 6.0? . Keep me posted!

Are there any similarities at all to the images that aren't appearing on the Photos page, such as dimensions, or where they're saved from, or any specific metadata on the files?

No worries, @"waldbach", glad to hear you were able to locate it! Enjoy the remainder of your week!

Hi @"waldbach", do you see the little bar when you try to drag it between folders, and not as a subfolder on the sidebar? What exactly happens when you drag it there?

This information regarding the small png files is known to Dropbox. The automatic camera backup prevents the potential for thumbnails to be uploaded. Manually uploading the images, however, means that you choose to upload the images, so they will appear on the site. Currently, it wouldn't be possible to change the behavior…

Hi @Temperament, thanks for posting on the Community! Just to clarify, when you say you permanently deleted the file, are you referring to permanently deleting the file from this page online? Assuming the other person didn't see and copy the file, and that no one had access to other devices it could have synced to in order…

Hi @jjjjjmnmn, could you try moving the files out of the Vault via the Dropbox site to another location on your Dropbox account? When it syncs on your machine, try moving it to the location you wanted to move it to. Let me know how it goes!

Hi @"MuhammadAftab", thanks for joining the Community! Currently, it isn't possible share an entire account with other users, even on a Dropbox Business plan. his would be a breach of the terms of service, and could result in your account being terminated. I hope this helps to clarify matters.

Hi @g v., thanks for posting today! Are these physical files located in your Dropbox folder, or are they only visible on the Dropbox site? Could you attach a screenshot showing this, while hiding any other personal info, in order to assist further? Keep me posted!

Hi @"khimicho", thanks for messaging the Community! Is this a third party app or service that can connect to the Dropbox site? I'm not aware of any official integration. I'd recommend checking with them to see if they have an integration with the Dropbox API that could assist on this matter. Hope this helps!

If you're not using the Dropbox desktop application, and it is installed on your machine, try uninstalling it completely using these steps. Once it's uninstalled, you should be able to delete that folder from your machine.

Hi @Francine G.3, thanks for posting today! Currently, there isn't a way to detect empty folders automatically via the site. Calculating the folder size would show the sizes, but you'd need to recalculate if you you navigate away from that folder. If you wish, you can suggest this change for others to vote on, so the dev…

The thread you posted is over 4 years old, and as of yet, we've not received any other reports regarding this specific matter, nor are we able to duplicate what you're experiencing. Generally, the way the OS writes and saves files isn't something that is related to Dropbox, so there isn't much else I can suggest on this…

Thanks for your patience. I've confirmed with the team that this is the expected behavior as a result of a recent change. We appreciate your feedback on this matter. If you wish, you can suggest this to be changed back for others to vote on, so the dev team can look into this in future.