Jay Dropbox Community Moderator

Hi Gregory, I’ve just checked your ticket on our end and can see that the agent has responded to you earlier referencing the community forum. Regarding this matter, currently there isn’t any Dropbox software or app that can remove the underscores from your filenames. However there might be some other third party apps that…

Hi John, the selective sync article mentions that when a folder is deselected, it will no longer appear on the machine. I’ll forward your feedback to our dev team for their consideration to improve the message prompts when using selective sync.

Thanks for the input, this will definitely help future users if they come across this issue!

Hi there, you can use the steps here to disable the Dropbox Badge. Hope this helps!

Hi there, are you opening the files on the Dropbox site or on your machine itself? If you’re using the site, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. If the machine,…

No problem, let me know if you need any further assistance on this!

Just in case, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, and clearing your cache to see if you can access, and then delete that folder.

If the Dropbox desktop application isn’t taking up a lot of CPU time, then there shouldn’t be a leak. If you’re concerned about this, you can perform an advanced reinstall, otherwise if there’s no discernible effect on your CPU time, then you can ignore the warning. Hope this helps!

The number can vary, so I don’t have an approximate number of files you can delete in one go, sorry. The best way to start is by deleting subfolders within project folders until you’re able to delete entire projects in one go, and continue from there.

Currently, there isn’t a way to start from a ‘clean slate’ on your Dropbox account. Since the Dropbox desktop application is constantly syncing, one thing you can try is to unlink the app itself and then delete the files in batches online. While this can be time consuming, it would prevent the desktop app from syncing…

Hi Serafin, have you tried deleting the files directly from the Dropbox folder on your machine instead of online? If this doesn’t work, try deleting the files from the Dropbox site in smaller batches instead of all at once. Once a batch has been deleted, delete another batch, and so on until your account is under quota.…

Hi there, depending on your plan you could have recovery periods from 30 days to 120 days, and potentially longer if you purchased Extended Version History before the new plans came out. If you use the search bar, the deleted files will appear at the bottom of the list in grey, so you can check those grey files for the one…

Hi @"Mike V.6", could you try an advanced reinstall of the app if the steps in the previous article didn’t help.

None as yet, however I’ve moved this to the feedback page to for other users to vote on the idea as well, which the dev team will take into consideration.

You can export your files to your email app using the steps here. If you instead what to share a link to a folder of images, which can be viewed on a browser, you can do so here. Hope this helps!

Hi @"Rob0209", are you having a similar issue to the original user here? Could you let me know more details in order to assist further? Thanks!

Hi there, currently there isn’t a way to print out the file structure of a Dropbox account, either for Personal or Business accounts. I can forward this idea to our dev team to see if this is something that can be implemented in future improvements to our services!

Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps: * Save any files and quit ALL programs. * Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others. * Quit Dropbox: * Relaunch Finder using the…

If anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further. Feel free to attach a link to this thread as well in your email to the team. Thanks in advance!

Is it okay if we reach out to your email associated with your forum profile in order to investigate this further?

Hi Geoff, most likely you’re on a Dropbox Business on the Standard plan. This file search feature is only available on a Dropbox Business plan on the Advanced subscription, since that shows file specific actions such as deletions. Hope this helps to clarify matters.

One last thing I’d like to look into, try checking your account for any potential problems with filenames or filepaths, just to be certain these aren’t the cause for what you’re experiencing.

Hi @"matsev", I don’t have any update on this matter as of yet. Would it be okay if we reach out to your email address associated with your forum profile to investigate this further?

Have you updated your Microsoft Office apps, and also installed all recent Windows updates?

Hi there, in general, if a person close to someone who has passed away needs access to a Dropbox account of a deceased user, then we have a procedure detailed here in order to assist them. Hope this helps to clarify matters.

Hi there, could you try an advanced reinstall of the app to see if this helps?

Hi @"Thrakorzog", those commands are only available on the CLI Linux version of the app, and not Windows or Mac, which don’t provide CLI versions. There isn’t any way to view the sync status of a file programatically. Hope this helps to clarify matters.

We can’t upload specific files to the forum, only images. For a long forum post like that it most likely wouldn’t work even for me. If you upload the file to your Dropbox account and create a shared link, you can post the link here for others to use.

It’s possible that your issue is different to this matter. I imagine you’re also referring Windows 10 1803 instead of 1003? Does marking the files as local help? Does it occur for all files? Can you preview them on the website with no issues? If you quit the Dropbox desktop application, after making them local, does the…

Hi again, I don’t feel there’s a need to repeat your previous statement that no one replies to comments, especially since the threads you mentioned are 3 years old and out of date, and that I immediately replied to your other post yesterday. Regarding your query, I’m not aware of any silent uninstall option, so I’ll…