Jay Dropbox Community Moderator

Hi @"niklasrudemo", thanks for messaging the Community! Did you follow the second step in the article to locate the Size column? You need to click the dropdown arrow next to one of the column headers, and then click Size. Afterwards, the rest of the steps should help. Hope this helps!

Do the files appear on your account in the Dropbox site here when you navigate to the Songbook folder?

As I'm not familiar in how Songbook works, there isn't much else I can suggest from our end. It looks like the Dropbox app is synced, so it could be that the files are not in the folder or area that Songbook is searching for the files. I'd recommend checking with them once more, just to ensure their app is setup correctly.

I appreciate the update, @"jb76". I can see that you are in contact with the specialist team, so they should be able to investigate and assist from there on.

Great news, @"atelierpol"! Let me know if you need any further assistance in future. 

This sounds to be more on an OS change, since the Dropbox desktop application detects the file was first deleted, and then a file with an identical name was uploaded afterwards. What happens if you upload the file to the Dropbox site in the same folder directly? Does the shared link remain the same?

This is the Dropbox desktop application file navigator, and isn't what you see when you single click the Dropbox icon near the clock on the bottom right. Since it looks like the Songbook is a shared folder, what happens if you add files in there?

Hi @"atelierpol", thanks for posting today! The behavior has remained the same, if you replace a file, then the shared link stays on the file and isn’t changed or removed. Are you uploading the file to the Dropbox site, replacing it in Explorer/Finder, or using the Dropbox desktop application by dragging and dropping the…

Hi @"hasangursoy", thanks for posting today! It’s possible that the Dropbox desktop application is using a lot of CPU cycles or RAM. Could you try the steps in this article to see if they help at all? Keep me posted!

If it's black, that means the app has no connection to the internet, or it isn't signed into an account. If you click the app, what message does it say on the bottom left?

Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail. They should be able to assist you from there on.

Can you see the Dropbox icon in the system tray near the clock? Is it white, or showing a blue syncing icon? If it isn't showing that color, or isn't there at all, then there's a conection issue, or the app isn't running, meaning the files aren't syncing.

Could you try emptying the cache folder to see if this helps? If need be, try moving the file out of the Dropbox folder and back in again.

Thanks for the updates. The Dropbox mobile app can only open files with a valid extension, and one associated with an app that has stated the extension can be opened by them. This is to prevent opening a spreadsheet on a image app for instance. If the Keepassdroid app isn't showing as an option when opening via Dropbox,…

Hi @"jb76", thanks for joining the Community! it looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here. Let me know if the app is able to sync after that!

Hi @"wmartin573", have you tried clicking one of the columns on the Dropbox site to get the option for 'Size'? From there you can switch to it and then calculate the size of folders if need be. Hope this helps!

Glad to have alleviated your worries, @"KarlG"! Enjoy your weekend! :relieved:

You're welcome, @"NBF", enjoy your weekend!

Hi @"KarlG", what would happen in this case is that there would be two versions of the file in the folder now. The original would be with the name of the user, followed by the file name: John Smith - test.png The second file would be the same, but with the current date and time inside it: Johm Smith - 2020-06-05 10-17-05 -…

I understand how you feel, it's always better to check now than do it first without knowing this. The file request feature is useful when you're sharing it to small number of trusted individuals (such as students in a class), but when you open up the link to many unknown individuals, then the chance for irrelevant and…

Thanks for the message, I can see the reply now that it was moderated. I'm glad to hear we were able to determine why this occurred. To answer your query, you could try exporting files to Adobe to see if it can scan/OCR your document for you. There is also a built-in scanner in the Dropbox mobile app which does the OCR for…

Hi @"Robea", thanks for posting on the Community! File requests allow any user to upload a file to your Dropbox account, and isn’t restricted by file type. It is possible for files infected with viruses to be uploaded to your account, which would then sync to your machine. Generally, viruses only activate if the file is…

Glad to have assisted you, @"boudreauml"! Enjoy your week! :relieved:

Hi @"kitingChris", thanks for joining the Community! I've had another user contact us about this matter. Could you check the info in this thread to see if this helps. Keep me posted!

Hi @"NBF", thanks for messaging the Community! It sounds like the Dropbox service could have been connected, or was already connected to your Adobe account, which could lead to this behavior. You can see all services that have connections to your Dropbox account from here. If you don’t want your Adobe account to be…

Hi @"tputkonen", thanks for messaging the Community! It’s possible that the file cannot be directly opened by the third party app any longer. Could you try instead exporting the file to the app to see if this is possible? If it doesn't work, I'd recommend contacting the app developers to see if they can assist on this…

Could you clarify where exactly you expect to find the option to 'Open folders in'? A screenshot of where you would see this option would be great!

It sounds like you're using the new Dropbox desktop application. You can return to using Explorer/Finder using these steps, which should allow you to manipulate your files easier. Let me know how it goes!

Hi @"ralibardi", thanks for messaging the Community! Currently, it isn’t possible to resume uploads to the Dropbox site that have been interrupted. The upload would need to start from scratch again. Only the Dropbox desktop application allows the resuming of files to sync to the site. Hope this helps to clarify matters!

Hi @"Willeverywhere", thanks for posting today! The iOS Files app isn't originally developed by Dropbox, so the amount of troubleshooting we can provide is limited. Could you try disabling and re-enabling Dropbox via the Locations tab on the account? If that doesn't work, then I'd recommend contacting Apple for further…