Jay Dropbox Community Moderator

Hi @"ITConsultingAfrica", thanks for posting today! For camera uploads, could you check if background uploading is enabled, and that the battery settings allow the app to run in the background without forcing it to shut down? For offline files, the app needs to be open in order to update offline files in the app. Keep me…

Hi @"Sammzie92", thanks for messaging the Community! What version of Android are you running, and does it meet the minimum requirements according to this page? Could you try to uninstall the app, reboot the device, and reinstall it again to see if this helps? Let me know how it goes!

Hi @"MariaG71", thanks for posting on the Community! Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"frozenburger", you're correct, you need to wait until the plan fully downgrades to Basic, and appears as such on this page. Once you're back on a Basic plan, you can upgrade on the site again and pick the correct country for the billing details, which would change the currency for you. Hope this helps!

Do those files from the Mac to the website, and they appear there normally? Try to upload your screenshots to your Dropbox account and share a link to them so I can view them from here.

Hi @"NoviceToDb", thanks for posting on the Community! If you’ve restored the deleted files from the site, then installing the Dropbox desktop application would allow the files to download to your machine automatically. You can then disable the automatic computer backup, if you haven’t done so already, and then move the…

Hi @"john b.174", thanks for messaging the Community! I’m sorry to hear about this matter. Could you check if the files appear on the Dropbox site? Were the files created on a Mac device and you’re connecting to a Windows device? If they were, then it’s possible that the files aren’t syncing due to incompatible characters,…

Thanks for the update, @"Dominic13", glad to hear that we've at least discovered what was causing the slowdown! I hope you have a relaxing weekend!

Once the computer backup feature has been disabled, the folders in the Dropbox folder would become normal folders and won't be synced with Dropbox any longer. As per the article @"Rich" attached, you can move your files back to their original locations if you no longer want the previous files backed up to Dropbox.

Hi @"da1whoknks", thanks for joining the Community! Could you clarify if they’re saving it via the Dropbox site, or using the Word app on the machine? Does it only occur for this document, or any other Word doc, and are they the only user to experiencing this? Keep me posted!

Hi @"shanen0", thanks for messaging the Community! We appreciate the feedback about the automatic computer update. As @"Rich" said, that is one way to disable it, another would be to remove the device from the devices page on your account, if you don’t have the app installed. Once it’s disabled, you can move the folders…

Generally, the Dropbox desktop application should be uploading and downloading files one at a time, instead of multiple files. You can check the sync queue in the app by clicking the up arrow at the bottom of the expanded tray app. I'd recommend contacting the support team directly for them to investigate this matter in…

The sync speed of the desktop app is also affected by the CPU of the machine, since it needs to process and hash files during the upload. As you've already tried on another machine, there are two possibilities remaining, either network is still soemhow preventing the Dropbox desktop app from connecting correctly, while…

Hi @"mickey_muds", thanks for posting on the Community! Could you try the steps in this thread to see if they help at all? Let me know how it goes!

Thanks for the info. As this is your own application, it would be best to post this in the API forum directly for the team there to assist further!

Hi @"Dominic13", thanks for posting today! There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. Could you check each of these possibilities with your IT admin (as you mentioned this is a business connection) to…

Glad to hear it, @"neekfenwick"! Enjoy your week ahead! :relieved:

Hi @"Nick-Kleinschmidt", thanks for messaging today! Just to clarify, are you creating a new document in an app, or are you creating a new app yourself using the Dropbox API and don’t see an option to select Dropbox? Keep me posted!

Hi @"5628", thanks for posting on the Community! If you know the file in question, you can select the file and view the version history, which will tell you which user and device made the upload. You should also be able to see it on the events page. Hope this helps!

Hi @"MarcEHJones", thanks for messaging today! Any quota you've earned on your account would remain when you downgrade, so they'll still be there when you upgrade. Hope this helps to clarify matters!

No worries, @"neekfenwick", it can be from 3 to 7 days, so if it's longer than that, it might be worth manually deleting them!

Hi @"giul73", thanks for messaging the Community! Are you able to locate the account using the transaction ID of the payment on this page? If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more…

Thanks for the reply, @"swzimmerman", the article originally posted gives the exact steps you already mentioned. The size for folders isn't automatically calculated when you select the column, you need to manually choose to calculate that folder. Hope this helps!

Hi @"gena m.1", thanks for messaging the Community! Currently, there isn’t an option or feature to rename multiple files at the same time on the site or app, aside from using a third party app or service to do so. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"neekfenwick", thanks for joining the Community! The cache folder is used as a staging area to sync files to and from your account. The folder should be automatically cleared every few days, however, you can manually empty the cache folder if it’s getting too large. Let me know how it goes!

Apologies for the delay, @"TFCtenor1", you can contact Dropbox support directly using this link for further assistance on this matter.

What type of folder are you selecting? Is it a private, shared or team folder?

As mentioned in the other thread, some users have experienced similar issues with other cloud providers, so it isn't related to Dropbox. I'd recommend contacting the developer of the Keepass app for further assistance on this matter.

Hi @"TFCtenor1", thanks for joining the Community! High CPU usage could be caused from various reasons, such as too many files, invalid permissions and so on. This article should help with checking each one. If they don’t work, could you try the steps in this thread to see if you can repair the hardlinks in the Dropbox…

Glad to hear you were able to locate the ellipsis, @"niklasrudemo", as shown in step 5 of the article you posted previously. Let me know if you require any further assistance in future!