Jay Dropbox Community Moderator

If the files can't be located, then they might be in a private, system-only folder that can't be accessed by others apps. If this is the case, then it would no longer be accessible by the file manager or other apps directly.

Offline files are files downloaded in the Dropbox mobile app, and then saved in the file system to be used in the Dropbox app. While they are stored in the file system on the phone, this location can be changed or removed with updates, so it isn't recommended to use third party apps to directly locate files in the file…

Hi @"Stuck", thanks for joining the Community! Are you certain that you're clicking the Dropbox icon near the clock on your machine? You can see where the icon is supposed to be on this page. A single click should open the app, whereas a doubleclick will open the Dropbox folder. Keep me posted!

Hi @"tashrobinson", thanks for posting on the Community! Were you accessing the offline files via the Dropbox mobile app directly, or via another method with a third party app? If you were accessing the direct file location in the Android system, then this isn't something that Dropbox would support. To export multiple…

Glad to hear you were able to download your files, @"Jowe"! Let me know if you need any further assistance in future. Enjoy your week!

Glad to hear it's working again, @"nitzi". Let us know if you need any further assistance in future. Enjoy your weekend!

Hi @"singyee", try contacting the support team directly via the support link on this page!

Hi @"Elevate", thanks for joining the Community! Could you try the steps that the user in this thread suggested to see if this helps. Let me know how it goes!

Hi @"nitzi", thanks for posting on the Community! Do you experience this issue on any other third-party app that uses fingerprint access? What is the exact behavior you get? Do you have any error messages, or the app just exits? Keep me posted!

Glad to have helped out, @"serge1966"! Let me know if you require any further assistance in future. Enjoy your week!

Hi @"mcwhamster", thanks for posting on the Community! In order to look into this matter further, could you try contacting the support team directly? Once you get the ticket ID from the automated response, please let me know!

Hi @"Martijn1", thanks for posting today! I've merged your post to this thread. Could you try the steps provided by @"Walter" in order to contact the support team directly? As this is related to sensitive account details, we wouldn't be able to assist much over the community. Let me know the ticket number when you receive…

Hi @"BandH", the Family plan is currently in beta, and is released only to a small subset of Dropbox Plus users at this time. We expect to release the Family plan broadly later this year. Hope this helps to clarify matters!

Hi @"Jowe", thanks for joining the Community! Are you able to install the Dropbox desktop application on that machine? This would allow the folders on your account to download, including the camera upload folder. If you're not able to do this, you can select multiple files using the checkboxes on the left, and then…

Hi @"gw_ufdc", currently there hasn't been any changes made to this request. I'd recommend following the steps provided by @"Daphne" to suggest this idea for other users to vote on.

Hi @"C. Wei-Bin", you can still pause by clicking the Dropbox icon near the clock, then the avatar on the top right and 'Pause syncing'. You can also click the message on the bottom left, where it should say 'Up to date' and it will pause syncing.

I've just sent you a message there, please reply to the email when yo get a chance.

Thanks for the update. You can try changing the default apps used when opening files via the Dropbox mobile app by doing the following: * Open the Dropbox app * Tap on the menu button * Tap the gear icon (or "Settings" on older versions of the app) * Tap “Manage Default Apps” * Press “Remove” next to the app that you’d…

Hi @"serge1966", thanks for messaging the Community! In order to assist further, for clarification, are you referring to trying to open the Excel file via the Dropbox mobile app only, or via the Dropbox site? Let me know so I can provide the correct information!

Hi @"joe_scotto", thanks for messaging today! As this is related to sensitive account details, would it be possible if I reach out to the email associated with your forum profile to assist further? Keep me posted!

Thanks for providing your solution, @"IreneChristina", this should help other users. If you need any further assistance in future, please feel free to let me know. Enjoy your weekend!

Hi @"michele44", thanks for messaging the Community! Currently, there isn't a method to tag files on the Dropbox site, As to making it possible to search for who created a file, this isn't possible either. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Hi @"dansimpson", thanks for messaging the Community! The first thing I'd like to check is how you're sharing the files? Are you creating a shared link to the file, or sharing the files directly to a Dropbox account, or lastly by sharing a folder with the file in it? The last two here point to the same link, but the…

Hi @"Sarah B.83", thanks for messaging the Community! If you select the folders you want to download from the left by selecting the checkboxes, then you should get a Download option on the top right. As mentioned above, the folders selected shouldn't contain more than 10,000 files or be over 20 GB in total. Let me know how…

Thanks for the images. Could you clarify if you're signed in under a normal user profile, or the Administrator profile, when making the deletions? Generally, that profile is hidden by default, and it isn't possible to elevate normal users to that level. Deletion wouldn't be possible if you're on a normal user profile,…

Hi @"IreneChristina", thanks for joining the Community! When it comes to syncing files in your Dropbox folder to Onedrive, generally this isn't recommended as it can result in performance degradation, and potentially data loss. However, there could be some third party apps or services that can assist on this matter.…

Hi @"patrick minas", generally, whenever the Dropbox desktop application needs to update, the installation files are stored in that directory temporarily, and are then deleted from there once done. If there is an issue with the installation, or the app doesn't have permission to delete, then the files remain there, as you…

Hi @"rcorr", thanks for messaging today! The new Dropbox Passwords app and the Vault features don't take up any extra space on your account while they're empty. Can you see if there is an option to disable the features from the account settings page? Regarding the Twitter support, provided you're contacting the…

No worries, glad to hear it's working normally now, @"MariaG71". Enjoy your week!

No worries, @"ITConsultingAfrica", enjoy your weekend!