Jay Dropbox Community Moderator

Could you link the URL for the help center article this is referring to, or is it a post on the community? This way we can keep it in this thread to help other users who might be experiencing this behavior.

Hi @"bigc200", are you opening the Keynote file directly from the Dropbox folder, or are you opening it via Keynote itself and navigating to the file in the folder within the app?

I'd recommend checking with Apple as to why the iCloud extension was added, most likely it's because you enabled iCloud Drive on your device. As the issue occurred after the upgrade, this appears to be related to how the files were uploaded to iCloud, changed to .icloud files, and then uploaded to Dropbox. Since it appears…

It does look like some API calls are made there. I can move this thread to the API forum, however, bear in mind that we might not be able to assist with the VBA script as it isn't related to Dropbox itself.

Hi @"WDPandP", what you're describing is different to what other users are experiencing. When you attempt to edit an online-only file, the Dropbox desktop application needs to make the file local first, to then open it in the appropriate app to edit it. Otherwise, it wouldn't be possible to edit a file that wasn't on your…

Generally, Office files with passwords won't open via Dropbox, due to the security on the file itself. Can you try exporting the file directly to Word or Excel to see if this helps?

Hi @"domiono43", thanks for messaging today! Assuming you have the Dropbox desktop application installed on the machine, and you're deleting files from the Dropbox folder, then these deletions would delete from the site. This is because the Dropbox service is primarily to sync files, including deletions, from computer to…

Hi @"pennyspam", is it possible that the file was deleted or moved, which is why the app can't locate it, meaning there aren't any 3 dots on it. Try navigating to the file directly in the Files tab when you tap the icon on the top left.

Hi @"powerhouse", the Dropbox desktop application on Linux requires the installation of Glibc 2.19 or higher according to the requirements. The app itself needs to be installed on one of the supported file systems according to this article. @"nasdrop", you can see the supported Linux OSes in the above article as well. Hope…

I'm not sure if it's possible to create a VBA script to upload to Dropbox directly, however, you can look into the Dropbox API documentation for more information to see if there is any possibility of doing so using the info there.

The Dropbox app will sync whatever file is in the Dropbox folder. Since it looks like the files were replaced with iCloud files, Dropbox would sync those as well. Given there isn't any version history on the files, or any deleted files, it could mean that this change happened outside of 30 days ago, so it wouldn't be…

Did you have the computer backup feature enabled on another device, or this same one? If it was a different PC name, then it sounds like you've enabled computer backup on your Surface Pro as well when you installed the app. Try the steps in my earlier post to disable it completely. 

Not a problem, @"captjoe777"! If you need any further assistance, please let me know. Enjoy the rest of your week!

Thanks for the update, I'm happy to hear that the issue has been resolved now, @"92cafe"! Enjoy the remainder of your week!

Hi @"Gotham", thanks for posting on the Community! If you remove yourself from the shared folder, then the files in that folder will remain. You won't have access to them any more, and the folder would be deleted from your account and machine, but it will remain accessible for everyone else. Hope this helps to clarify…

It sounds like the files are no longer on the Dropbox site, if you're not seeing any version history, or deleted files. This would mean that the files are no longer on your Dropbox account to be able to recover them. When did you upgrade to Catalina? Was it within the last 30 days? Regarding phone support, this is only…

Very happy to have helped out @"JMMSM"! Enjoy your week!

Hi @"captjoe777", thanks for messaging the Community! It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps? Afterwards, you can move the folders and files…

Thanks for the feedback on this matter, @"demafleez"! I'm happy to hear you were able to pause the syncing on your device. Enjoy your week!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the mobile app, rebooting the device, and reinstalling it to see if this helps?

You can try and see if the files were deleted so you can recover them. Otherwise, try checking the version history on one of the .icloud files to see if the full file is in the history.

Hi @"92cafe", thanks for messaging today! It sounds like you could be experiencing this issue on your device. I'd recommend checking out all of those possibilities to see if they could be the cause. Let me know how it goes!

Shared folders will always sync changes from the site to everyone's accounts, regardless if the person is in edit or view only mode, similar to how Dropbox syncs files from one machine to another.

Hi @"smarta1", thanks for posting on the Community! Are you trying to upload files to Dropbox directly using the Excel app, or via Office Online? Keep me posted!

Do you have any camera uploads or manual uploads running in the background of the mobile app? Are there any other apps on your device that connect directly to the mobile app via the iOS Files app, which could be keeping the Dropbox app active? If so, could you try quitting those apps completely to see if this helps with…

Hi @"demafleez", pause syncing should still exist in the Dropbox desktop application. There's been a recent change in the newest 105.4.651 version, so could you try updating to that version to test this? To pause syncing, can need to click the Dropbox icon in the system tray/menu bar, then click the message in the bottom…

Since it looks like the ticket is with a specialist team, only they would be able to assist further on this matter. I've prioritized the ticket to expedite matters on your behalf.

Thanks for the clarification. Assuming this is a shared folder, and not a shared link to a folder, then their folders would update with the latest changes automatically. They should get a notification in their OS (if they've enabled it) to tell them a file was updated. 

Thanks for the info, I'll forward it to the appropriate forum for the team to assist further.

Hi @"camillerb", thanks for joining the Community! I'm sorry to hear about this situation. According to our system, I can see you were able to contact the support team directly regarding this matter, and they were able to resolve it for you. If you require any further assistance, please let us know!