Jay Dropbox Community Moderator

The bad files check link is longer in use. You can use the option the Dropbox desktop application to 'view sync issues' to see if there are any problems syncing. Could you try running an incognito browser without any extensions or plugins and see if this helps?

Thanks for that, you can reply to the person to say that you're not interested in upgrading to Dropbox Business. Perhaps you have a custom domain name which could be associated with a company, or have many users on the same domain.

Thanks for the info. What are the contents of the email without going into too much detail? Are they advising about Dropbox products or unrelated matters?

Hi @"Authentech", thanks for messaging the Community! I'm sorry to hear about this. We're not experiencing this issue currently. Is this only on the Dropbox site, or do you have this issue when searching via the Dropbox desktop application? Keep me posted!

Hi anonymous, thanks for joining the Community. I'm sorry to hear about this. If the email is coming from a @dropbox.com address, then it should be an official email. Are you certain that the sender's email (and not the 'name' of the sender) shows the dropbox.com domain? Keep me posted!

No worries, @"NWMTA2", if you need any further help or assistance, please let me know. Enjoy your weekend!

It is mainly cosmetic, though it can interfere in seeing if files are syncing or up to date. If you're not using any of those apps, try disabling them permanently or upon startup, so that Dropbox would be able to show the icons.

Hi @"9876543210", it isn't possible to install an older version of the Dropbox mobile app, since it won't be able to sign into your account if it isn't on Android 6.0 or higher. I'm sorry to be the bearer of bad news. If there's any additional information you require, please let me know.

Hi @"kyliem5", thanks for messaging the Community! I'm sorry to hear about this. Are you instead referring to Dropbox, and not Onedrive, which is another cloud provider? If you are referring to Dropbox, then it sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first…

Hi @"DoctorDada", thanks for joining the Community! The image you saw in the first screenshot was an example of what file activity would look like if you were signed into your account. It doesn't mean that those users were real or accessed the file. Hope this helps to clarify matters! 

Hi @"rfog", thanks for messaging the Community! It looks like you might have Smart Sync enabled on your account, and possibly have other apps on your machine which use overlay icons. This could include cloud providers and other syncing apps. Try temporarily quitting them to see if this helps revert the Dropbox sync icons.…

If you are sharing folders to the users, then you can have free accounts accessing the folders without needing a to add them to a team account. However, the Dropbox Basic plan can hold up to 2 GB of quota, so it wouldn't be possible to have shared folders larger than that shared on the account. Let me know if you need more…

Hi @"Jorge4", it looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here and let me know how it goes!

Hi @"NWMTA2", thanks for posting today! Is the NWMTA Dropbox account a paid Dropbox Business team? If so, and you want users to join your team, then you'd need to purchase extra licenses for them to be able to share your quota. If you need any additional info, please let me know!

Hi @"Mike Gauvin", the Dropbox mobile app doesn't support direct editing of Pages, Numbers and Keynote files via the app itself at this time. As these files are package files, generally they can't be edited directly by the mobile app, and need to be accessed by either exporting the file to the other app, or opened in that…

Does this behavior only occur in the Dropbox folder, or on any other folder on your machine?

No worries, @"Inesita", I'm glad to hear it's working better with Excel for the web. Let me know if you require any further assistance in future. Enjoy your weekend!

Hi @"Efreken7", it sounds like you've deleted the Dropbox folder, without disabling the computer backup first, so this is why the desktop files are missing. Can you try recovering the missing files from this page to see if they sync back to your machine.

Hi @"amal ms", are you asking if the Dropbox desktop application is backing up your files to the Dropbox site? Does it show up as syncing, or up to date when you hover over the Dropbox icon? If I'm misunderstanding something, please let me know more details so I can assist!

Hi @"Rover3d", as this is a restriction to the Office app itself, this is unrelated to Dropbox itself. It you're interested in this feature, I'd recommend contacting Microsoft, as it is their product which no longer allows Dropbox to be added as a place. Hope this helps to clarify matters!

No worries, @"Kevin__USER", I'm glad to hear that you were able to find the files to permanently delete them. Let me know if you require any further assistance. Enjoy the remainder of your week!

Hi @"Kevin__USER", if you're getting this message, then it means that folder is a shared folder, and you're not the owner of that shared folder. Only the owner can permanently delete the data in shared folders, so you'll need to ask them to do so on your behalf. You can find out who the owner is by restoring the shared…

Hi @"nvcuadra", I'm sorry to hear about this situation. If you've joined a Dropbox Business team, for security and privacy purposes, only the team admin can remove you from the team an convert your account back to a personal one using these steps. Let me know how it goes.

No worries, glad to hear that this helped. Let me know if you need any further assistance. Enjoy the remainder of your week!

Hi @"kevin f.1", thanks for posting today! I'm sorry to hear about this. Could you check if the mobile app is enabled for video uploads in the settings? Could you attach a screenshot showing the camera upload settings on your device? Keep me posted!

Hi there, could you try reinstalling the Dropbox desktop application to see if this helps? Is your Windows device fully updated on all security patches and so on?

Hi @"Kvothe63", have you installed the Dropbox desktop application with admin permissions? If not, this could be why you're not seeing that option. Could you try following these steps to install it and let me know how it goes.

As this is with a specialist team I wouldn't be able to assist any further, unfortunately. I'd recommend replying to the ticket directly for an update.

Hi @"Inesita", currently, .xls files can't be opened via the Excel Online interface, only xlsx files. The previous thread was regarding opening Google Sheets docs, are you getting an error when opening the xls files in Google Sheets? If so, what error, and could you provide screenshots of what you're seeing? Thanks!

Hi @"Stanners1980", in order to look into this matter in more detail, could you contact the support team directly for them to investigate it further? Thanks!