Jay Dropbox Community Moderator

Hi @"VWP424", thanks for posting on the Community! Regarding the issue you’re experiencing, could you clarify if this is when previewing a document via the mobile app, or when opening that doc in its native app (like a Word doc). Are you instead referring to a Paper document? Any details you can provide would help greatly!

Thanks for the input, @"Clemens S.", and welcome to the Community! The original user’s question was the opposite of your issue. They were happy about the automatic renaming of files, but wished it could be applied to files manually uploaded via the mobile app. The automatic camera uploads always uploads files in the same…

Hi @"Chelles803", thanks for joining the Community! It depends on what type of file it was originally. If you know the general type of doc, then you can guess at the file type. The safest bets for me would be mp3 for music files, mp4 for videos, jpg for images, docx for documents, xlsx for spreadsheets, and so on. I could…

Hi @"CBCBH97", thanks for joining the Community! It depends on how your mail app saves the email message into a physical file. Generally mail messages are in the .msg format, which isn’t supported to preview on the Dropbox site, and require an external app to read the file. If your mail app allows you to export files, or…

Hi @"Peter H.87", thanks for posting today! Currently, we don’t have an exact number for how long it will take for the system to automatically mark a file as online-only. I’m sorry I can't be more helpful on this matter.

Hi @"JordanHags", thanks for posting on the Community! Could you clarify the error message you’re getting? If the file can’t open any more, you might have removed the file extension to the song, which means the Dropbox Android app doesn’t know how to preview it. Assuming it’s a normal MP3 file, try adding .mp3 to the…

Hi @"Poppy17", thanks for posting on the Dropbox site! There previously wasn’t an option to view items by creation date, it has always been ‘Modified’ on the site and desktop app. Are you perhaps referring to your files in the Dropbox folder in Explorer/Finder? Those do provide the option to view files in by Creation date.…

Thanks for the info. This means you’re storing photos on your phone in the high efficiency HEIC format. Just so you know, while the way an iPhone saves and exports its pictures isn’t obvious in terms of its internal process, I can imagine it goes like the following: * The picture is taken via the camera app. * The iOS…

One last thing to check, let me know what image option is saved originally here? * Go to the iOS Settings app * Tap Camera * Tap Formats Keep me posted!

Each user has their own preference, some have scripts setup to simply copy the Dropbox folder to an external drive, others upload via FTP to off-site storage, it can vary. While I can’t provide any recommendations on how to do this, I’m sure some other users on the Community will have something to share from their end!

No worries, glad to have helped out! :relieved:

If the video is buffering, then it could be something related on their end, since Dropbox doesn’t restricting viewing the files while logged into your own profile. We’d recommend checking with them to see if there is any restriction of traffic to these Dropbox domains. Since this is happening on your computer, you could…

Hi @"Anna R.5", thanks for posting today! I wouldn’t recommend backing up the Dropbox folder to Time Machine for various reasons. First of all, Time Machine creates multiple backups, and restoring your Dropbox folder from one of these backups might not have the same permissions as the original folder, and could create…

Hi @"Kirky29", thanks for posting on the Community! In order to look into this further, could you forward a screenshot showing that the iPad is currently running iOS 13.3.1 from the iOS Settings app? Also what type of iPad are you using? Are you running the beta version of the Dropbox app or the latest stable version? Keep…

Hi @"ldbmartin", thanks for posting on the Community! I’d like to check one thing with you first, are you previewing the file directly from your own Dropbox account, or are you viewing it via a shared link? If you’re viewing it from a shared link, then depending on your plan, only a specific amount of the video will play…

Hi @"Bucknutguy", thanks for posting on the Community! Currently, it isn’t possible to hide members from the same shared folder, so they will be able to see each other and their email addresses. You could instead share a link to the folder, which gives them anonymous read-only access to the files, and then create a file…

Is the image saved as a heic file on your iPhone? Have you enabled conversion of the heic file to JPG format on the Dropbox mobile app in the camer auploads section? Did you choose the automatic or 'keep originals' option when importing to your PC from the iOS settings page? This page has more info on the HEIC format and…

Hi @"ph33", thanks for posting today! Dropbox doesn’t modify your files in any way, especially with camera uploads. It only automatically renames them when using camera uploads to keep a uniform naming profile. Resizing images in any way is beyond what the app can do. What I believe could be key here is you’re on an iOS…

Hi everyone, I understand your frustration about how de-selecting folders in selective sync deletes the folder on the computer. As far as I’m aware, this has always been the default behavior since I began, I even posted about this behavior here later on in a separate thread. I’ll paraphrase my responses here for…

Thanks for the image, @"khawla7". As you’re compiling the tex file, which might require a bit of processing, it might be worth pausing the Dropbox desktop application to see if this allows the compilation to complete successfully. If this doesn’t work, try quitting the Dropbox desktop application and then try compiling the…

Glad to hear it resolved the issue, @"meetloaf13"! Enjoy the rest of your week. :relieved:

Hi @"meetloaf13", thanks for posting today! Could you try checking the Dropbox folder on your machine and see if you can navigate to the file that is trying to upload by following the blue syncing icons :arrows_counterclockwise:? If you locate the file, could you try moving it out of the Dropbox folder and then back in…

Thanks for the info, @"Javier_Morales". There are a couple of quick fixes that we can try that resolve most issue when syncing becomes stuck. Please note that it is very important to follow these steps specifically in order, as failure to do so may result in other issues: * Make sure the Dropbox desktop application is…

Sorry, my question was, is this on your personal machine, as in, the files are not syncing to your computer? This isn’t the remote login to the server we’re referring to, the one with the issues?

It’s possible that the issue is related to the number of files you have on your account. Is this again when remotely logging into the machine, or is this the account physically located on your local computer?

What does the Dropbox desktop application show on your computer? Is the status showing as up-to-date, or syncing?

Yes, that would be an issue, since network file systems do not send messages when files change, meaning the Dropbox app won’t know that it needs to sync anything yet. There isn’t any workaround for this, as it’s to do with the whole structure of the way networks share and transfer files. You’d need to either have users…

Hi @"Mecalbi", thanks for posting! To try to get to the bottom of this, let's first discuss the number of files. As you mentioned you have over 500k files (perhaps double), this could indicate an issue since if there are more than 300,000 files syncing, the Dropbox desktop application performance decreases. It also depends…

Thanks for the details, @"Jonas E.3". You can move from one image to another using the cursor keys when they are being previewed on the site. To view them on a screen, you’d need to open the browser there. Currently, albums are no longer an option on the Dropbox site, and can only be created and edited on Android devices.…

Hi @"Alihan", thanks for posting on the community! Could you let me know more about this? As per my older post above, are the comments located in the PDF itself, or are these the comments added on the Dropbox site to the online document? Are the comments visible when downloading the PDF to the computer? Keep me posted so I…