Jay Dropbox Community Moderator

Hi @"Robea", thanks for posting on the Community! File requests allow any user to upload a file to your Dropbox account, and isn’t restricted by file type. It is possible for files infected with viruses to be uploaded to your account, which would then sync to your machine. Generally, viruses only activate if the file is…

Glad to have assisted you, @"boudreauml"! Enjoy your week! :relieved:

Hi @"kitingChris", thanks for joining the Community! I've had another user contact us about this matter. Could you check the info in this thread to see if this helps. Keep me posted!

Hi @"NBF", thanks for messaging the Community! It sounds like the Dropbox service could have been connected, or was already connected to your Adobe account, which could lead to this behavior. You can see all services that have connections to your Dropbox account from here. If you don’t want your Adobe account to be…

Hi @"tputkonen", thanks for messaging the Community! It’s possible that the file cannot be directly opened by the third party app any longer. Could you try instead exporting the file to the app to see if this is possible? If it doesn't work, I'd recommend contacting the app developers to see if they can assist on this…

Could you clarify where exactly you expect to find the option to 'Open folders in'? A screenshot of where you would see this option would be great!

It sounds like you're using the new Dropbox desktop application. You can return to using Explorer/Finder using these steps, which should allow you to manipulate your files easier. Let me know how it goes!

Hi @"ralibardi", thanks for messaging the Community! Currently, it isn’t possible to resume uploads to the Dropbox site that have been interrupted. The upload would need to start from scratch again. Only the Dropbox desktop application allows the resuming of files to sync to the site. Hope this helps to clarify matters!

Hi @"Willeverywhere", thanks for posting today! The iOS Files app isn't originally developed by Dropbox, so the amount of troubleshooting we can provide is limited. Could you try disabling and re-enabling Dropbox via the Locations tab on the account? If that doesn't work, then I'd recommend contacting Apple for further…

Hi @"kdavidson1", thanks for joining the Community! Depending on how the Google Slide works, you can try creating a shared link to the video and using the raw=1 ending to preview it directly there. Let me know how it goes!

Hi @"Sytske", thanks for messaging today! Are you on a Dropbox Business team? It seems like you're getting this message because of team permissions. The team admin most likely only allows members of the same team to access the shared link, which is why it’s asking for a sign in using SSO. I’d recommend checking with the…

Hi @"rjk", thanks for posting today! Currently I don’t have any update on this matter, however, I’ll forward this to our dev team for their awareness. If there’s anything else I can assist with, please let me know!

Dropbox for S Mode doesn't create a local Dropbox folder, it's only possible to access files via that app, without any form of live syncing. If you want to sync files normally, you'll need to install the Dropbox desktop application from here. If you're not able to, then you might either be running on Windows S Mode, or a…

The password reset emails are sent from no-reply@dropbox.com, so make sure that it is whilelisted and added as a contact to ensure it doesn't go into spam. Regarding cancelling the old Dropbox Business team, assuming you have the transaction details, you can get in contact with our support team directly to look into this…

If that's the case, then most likely they've been deleted, which is why there's no way to access them. As these are in the recent files section, they will be removed as they get pushed off the list when new files are uploaded/edited or accessed.

We do appreciate any feedback about our services, so I've made a note of your comments in our system. The idea post is appreciated, and is the best method to forward suggestions to changes in the service to the dev team directly.

Hi @"boudreauml", thanks for joining the Community! The first thing I’d like to check is if the different apps are signed into the same Dropbox account. I'd like you to check the email and also look carefully for typos in any of these places: * On your computer, click on the small Dropbox icon in your menu bar or system…

Hi @"lilro", thanks for posting today! When sharing a link to a folder or file, it’s possible that this prompt might appear. Currently, there isn’t a way to disable it completely when other users attempt to access the link. If you wish, you can suggest this change for others to vote on, so the dev team can look into this…

Thanks for the ticket ID, I can see that it has been received in the system. The specialist team will be looking into the matter in more detail from there on via email. Hope this helps!

Regarding the files are you able to navigate to them in your file structure as per the previous message? If you try opening them, do the files open up and preview on the site?

Hi @"richcb", thanks for messaging today! Are you able to navigate to the files directly in your Dropbox account, from the Files tab on the left, to then view the options to delete the files from there? Keep me posted!

Hi @"aprilmoon", thanks for messaging the Community! Have you tried my steps here to contact the support team in relation to this matter? If you have, could you let me know the ticket ID in order to locate it on my end? Keep me posted!

Hi @"JoachimH", thanks for messaging the Community! Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link.

If the files have been deleted from the site and the local machine (as well as the other machines linked to your account), then there shouldn't be anything to sync. However, the Dropbox desktop application would still need to re-index the local folder to confirm what files are actually there, this shouldn't require…

If the owner of the file is on a Basic plan, then the first 30 minutes can be previewed. Plus, Professional and Family plans are 60 minutes, and Business plans allow for 4 hours. Files can still be downloaded and viewed normally on their machine. If your video is less than 30 minutes long, then you can share it and…

Hi @"Swempa71", thanks for posting on the Community! That’s essentially correct, provided you do it in the same order as you mentioned, which is to unlink the desktop app from your account first (using these steps) and then deleting the files in the Dropbox folder. Bear in mind, however, that Dropbox Basic plans can only…

Since it still isn't working, I'd recommend contacting support directly in order for the team there to look into this matter in more detail. From there you can forward the screenshot if need be.

Hi @"jennfabu", thanks for posting on the Community! You can pause the Dropbox desktop application by following the steps here. Alternatively, you could simply quit the app entirely. However, are the files actually being downloaded, or are these the online-only placeholders that are downloading to your machine? If so, they…

Hi @"gcsheph", thanks for joining the Community! When you create a shared link to a video or audio, depending on your current plan, only a certain amount can be previewed on the site. Downloading the file would be the only way to view the entire file for those users, unless you upgrade to a plan that allows more of the…