Jay Dropbox Community Moderator

Hi @"giul73", thanks for messaging the Community! Are you able to locate the account using the transaction ID of the payment on this page? If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more…

Thanks for the reply, @"swzimmerman", the article originally posted gives the exact steps you already mentioned. The size for folders isn't automatically calculated when you select the column, you need to manually choose to calculate that folder. Hope this helps!

Hi @"gena m.1", thanks for messaging the Community! Currently, there isn’t an option or feature to rename multiple files at the same time on the site or app, aside from using a third party app or service to do so. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"neekfenwick", thanks for joining the Community! The cache folder is used as a staging area to sync files to and from your account. The folder should be automatically cleared every few days, however, you can manually empty the cache folder if it’s getting too large. Let me know how it goes!

Apologies for the delay, @"TFCtenor1", you can contact Dropbox support directly using this link for further assistance on this matter.

What type of folder are you selecting? Is it a private, shared or team folder?

As mentioned in the other thread, some users have experienced similar issues with other cloud providers, so it isn't related to Dropbox. I'd recommend contacting the developer of the Keepass app for further assistance on this matter.

Hi @"TFCtenor1", thanks for joining the Community! High CPU usage could be caused from various reasons, such as too many files, invalid permissions and so on. This article should help with checking each one. If they don’t work, could you try the steps in this thread to see if you can repair the hardlinks in the Dropbox…

Glad to hear you were able to locate the ellipsis, @"niklasrudemo", as shown in step 5 of the article you posted previously. Let me know if you require any further assistance in future!

Hi @"niklasrudemo", thanks for messaging the Community! Did you follow the second step in the article to locate the Size column? You need to click the dropdown arrow next to one of the column headers, and then click Size. Afterwards, the rest of the steps should help. Hope this helps!

Do the files appear on your account in the Dropbox site here when you navigate to the Songbook folder?

As I'm not familiar in how Songbook works, there isn't much else I can suggest from our end. It looks like the Dropbox app is synced, so it could be that the files are not in the folder or area that Songbook is searching for the files. I'd recommend checking with them once more, just to ensure their app is setup correctly.

I appreciate the update, @"jb76". I can see that you are in contact with the specialist team, so they should be able to investigate and assist from there on.

Great news, @"atelierpol"! Let me know if you need any further assistance in future. 

This sounds to be more on an OS change, since the Dropbox desktop application detects the file was first deleted, and then a file with an identical name was uploaded afterwards. What happens if you upload the file to the Dropbox site in the same folder directly? Does the shared link remain the same?

This is the Dropbox desktop application file navigator, and isn't what you see when you single click the Dropbox icon near the clock on the bottom right. Since it looks like the Songbook is a shared folder, what happens if you add files in there?

Hi @"atelierpol", thanks for posting today! The behavior has remained the same, if you replace a file, then the shared link stays on the file and isn’t changed or removed. Are you uploading the file to the Dropbox site, replacing it in Explorer/Finder, or using the Dropbox desktop application by dragging and dropping the…

Hi @"hasangursoy", thanks for posting today! It’s possible that the Dropbox desktop application is using a lot of CPU cycles or RAM. Could you try the steps in this article to see if they help at all? Keep me posted!

If it's black, that means the app has no connection to the internet, or it isn't signed into an account. If you click the app, what message does it say on the bottom left?

Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail. They should be able to assist you from there on.

Can you see the Dropbox icon in the system tray near the clock? Is it white, or showing a blue syncing icon? If it isn't showing that color, or isn't there at all, then there's a conection issue, or the app isn't running, meaning the files aren't syncing.

Could you try emptying the cache folder to see if this helps? If need be, try moving the file out of the Dropbox folder and back in again.

Thanks for the updates. The Dropbox mobile app can only open files with a valid extension, and one associated with an app that has stated the extension can be opened by them. This is to prevent opening a spreadsheet on a image app for instance. If the Keepassdroid app isn't showing as an option when opening via Dropbox,…

Hi @"jb76", thanks for joining the Community! it looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here. Let me know if the app is able to sync after that!

Hi @"wmartin573", have you tried clicking one of the columns on the Dropbox site to get the option for 'Size'? From there you can switch to it and then calculate the size of folders if need be. Hope this helps!

Glad to have alleviated your worries, @"KarlG"! Enjoy your weekend! :relieved:

You're welcome, @"NBF", enjoy your weekend!

Hi @"KarlG", what would happen in this case is that there would be two versions of the file in the folder now. The original would be with the name of the user, followed by the file name: John Smith - test.png The second file would be the same, but with the current date and time inside it: Johm Smith - 2020-06-05 10-17-05 -…

I understand how you feel, it's always better to check now than do it first without knowing this. The file request feature is useful when you're sharing it to small number of trusted individuals (such as students in a class), but when you open up the link to many unknown individuals, then the chance for irrelevant and…

Thanks for the message, I can see the reply now that it was moderated. I'm glad to hear we were able to determine why this occurred. To answer your query, you could try exporting files to Adobe to see if it can scan/OCR your document for you. There is also a built-in scanner in the Dropbox mobile app which does the OCR for…