Jay Dropbox Community Moderator

Hi @"LordRugby", you can try contacting support to see if they're able to investigate this matter in more detail from their end.

Hi @"usrcm", generally when you see one, there's an option to disable them with a checkbox to prevent seeing them again. Are you on a Mac or Windows device?

Hi @"RHW1", could you try uninstalling the extension, rebooting the browser, and re-installing it to see if it helps?

Hi @"nivg", thanks for joining the Community! If this Family folder you used before was a shared folder, then this is why, since you can't move a shared folder into the Family Room folder. The Family Room folder is already shared among the family members, and can't be shared to anyone who isn't part of the Family. To work…

Hi @"Doctordns", what happens if you try to delete the folder from the Dropbox site directly? What is the exact error message you get? A screenshot showing this would help greatly!

Hi @"bgr", thanks for messaging today! I appreciate the input on the forum. This should help any other user from that region is they have similar issues installing the Dropbox desktop application. Enjoy your week!

Hi @"StarBootics", thanks for posting today! Could you clarify exactly which context menu you're missing on your device? Have you tried reinstalling the Dropbox desktop application to see if this helps? Any other info or screenshots would be helpful!

Hi @"Michael Myers_", thanks for joining the Community. Provided that you're abiding by the terms of service, and the acceptable use policy, then no action will be taken on your account. Hope this helps to clarify matters!

Hi @"Researchboy", thanks for posting today! Are you trying to edit the doc on the Word Online app directly when opening it via the Dropbox mobile app? Are you a member of a Dropbox Business team, or are you opening the files while on a personal account? Could you try clearing the cache in the Word app to see if this…

Hi @"butterbisc", thanks for taking the time to message us! In general, you don't need to create a file transfer in order to move files from one device to another. Have you signed into the Dropbox desktop application on both computers? If so, then the Dropbox folder would be the best way to move files across, by having…

I understand your frustration over this matter. It is possible to download entire folders from the Dropbox site directly, provided it's no greater than 20 GB in size, or more than 10,000 files in that folder. If you experience any further issues when downloading the files, please let me know!

Hi @"RRKKY", if you get an error when opening the zip file, it could mean that it was corrupt because it didn't download completely. Since you've uninstalled the app, and also emptied the trash, could you try downloading the files from the site in smaller batches and let me know how it goes?

Hi @"Pups Ivan", have you tried the info provided here to see if this helps?

There is a possibility that the file itself is corrupt, which is why it will no longer preview. Could you try another browser to download the file, since you haven't mentioned if you tried that yet?

The only possibility that I can think of is that the ability to export from Dropbox to iBooks has been disabled by the developer itself. You could try exporting to another app, and then see if that app allows you to export into iBooks.

Hi @"cmulliga", thanks for messaging today! Could you clarify which thread you are referring to here, in order to be able to assist further? I assume that quitting the application from the menu bar at the top of the screen isn't helping to quit the app? Any other info or screenshots would be helpful!

Hi @"JM_605", thanks for joining the Community! I understand your frustration over this matter. What happens when you click 'Set up', does it show any folders being selected already? Could you describe why you can't unlink the the device from the Dropbox site? What error do you get, and have you tried another browser to do…

Hi @"Deb152", thanks for joining the Community! Are you able to do so more any other app on your mobile device? Could you try doing so via the iOS Files app, when navigating the Dropbox location there? Keep me updated with any progress!

If the file is in your own account, do you have the Dropbox desktop application installed? If so, the file should have automatically synced to your machine, and you should be able to open it from your local Dropbox folder.

The file should be able to be previewed, since it's less than 512 MB. It's possible that something else might be preventing the file from previewing. Are you not able to download the file to your machine, to then preview it?

Hi @"Grey_Matter", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"Sandi_D", thanks for providing these details! Is this zip file located on your own Dropbox account, or are you viewing it via a shared link? Are you able to download the zip file and extract the images to preview normally? This will help me to assist further!

Hi @"Tall_English2021", if you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Just to clarify, even with a Google account and a Dropbox account, they can't edit the Google doc you created? If this is the case, and you're on a trial, you could contact the support team directly for further assistance on this matter.

When you share a Google doc, the other user will need a Google or Dropbox account of their own to edit the file, as it doesn't allow for anonymous editing of files. If you need any more details, feel free to message back!

If you're getting this error, @"camin aktion", I'd recommend contacting the support team directly via the support page. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"schaum55", thanks for posting on the Community! Just to clarify, are you certain that you're creating a Google document directly on the Dropbox site? When sharing the file, what options do you see, and what have you enabled? Any other info or screenshots would be helpful!

Hi @"L B.", thanks for providing these details! It sounds like you might have another cloud service running on your machine, which is causing the grey X icon to appear. This old thread has more details on this behavior. The icons could also be for files marked as online-only, could you try marking them as local to see if…

Hi @"camin aktion", @"drjim", are you installing the Dropbox desktop application with admin privileges as shown here? @"drjim", what is the exact error you're getting on iOS 11, since you can only install the mobile app there.

Hi @"tytyj", could you confirm that you're in the Dropbox desktop application, and not the website, when trying to view those options?