Jay Dropbox Community Moderator

Hi @"Cendrillon", you could resume syncing in the desktop app, and then immediately quit the app. This way the only way files will sync to your account is when the app is running. Just out of curiosity, is there a reason you don't want the app to sync automatically, and only when you choose to have the app running?

Hi @"SusanSpears", thanks for posting on the Community! On a Dropbox Basic plan, as you've discovered, there is a limit of 3 devices, which could be desktop, laptop, mobile or tablet devices. Multiple logins on the same computer, but with different computer profiles, would also count as a separate device connection. With…

Can you access the site from a mobile device on the same network? Do other computers on the network have the same issue? As it doesn't sounds like this is related to Dropbox, there isn't much else I can suggest. However, the 'err_connection_refused' has quite a few resources after searching on the web on how to resolve it,…

Have you tried freeing up some space on your computer before installing the Dropbox desktop application? How much hard disk space you have on the machine?

Most likely it's because those files were online-only, so they aren't actually located on the machine. When the app is installed, opening the files would allow them to download from the site so you can preview and edit them.

If the Dropbox desktop application is syncing files, even when it is placed into sleep/hibernation, the process would be paused and the app would act like all others, essentially shutting down for the duration. If you find out any more information after the inspection, please let me know.

Thanks for the ticket ID, I'd gone ahead an prioritized the ticket on your behalf. I can also see that a support agent has replied to your message. Please could you reply to their message so that they can continue to assist you on this matter!

I can only recommend checking the posts in this very thread, since something is definitely preventing access to the Dropbox servers from your machine. Whether this is a VPN, proxy setting in the app, ISP or router issues, we can't say, as it's specific to your device. Does this issue occur on a different network, or on…

Hi @"keithfkelly", thanks for messaging the Community! Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps? Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected. Keep me updated with any progress!

Hi @"iksa", thanks for messaging today! I can only reiterate what my message in that thread said, as it hasn't changed; when the Dropbox desktop application is installed, it doesn't prevent devices from sleeping. If your computer isn't sleeping correctly, you might have another hardware or OS-related issue which is causing…

Thanks for joining the topic @"ken l.19" and @"denisebrown"! Just to confirm, did you try these steps, and the issue persisted @"ken l.19"? Since you mentioned using a Mac device instead @"denisebrown", you could try researching the HOSTS file on a Mac. While this isn't an official solution recommended by Dropbox, as it…

Hi @"wendy_mugridge", thanks for joining the Community! If you have folders and files that are already marked as online-only, then they shouldn't take up any space on your machine. Could you check that the 'Smart Sync update for Mac' setting is enabled on this page, and then reboot the device to see if this helps? Keep me…

Hi @"MarkInfo27", thanks for messaging the Community! Currently, it isn't possible to know if a person downloaded a file via a shared link. However, using Dropbox Transfer would allow you to know if the file has been downloaded. If you need any further assistance, please let me know!

Thanks for the info. Regarding test files, I meant for any new file that you've created to see if the same behavior occurs. It might be worth contacting the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate…

Thanks for the update, @"Researchboy", if you experience this issue again, please let me know. Enjoy your week!

Hi @"Aaron Ferrucci", thanks for messaging the Community! Does this occur for any Logic Pro file you're trying to open, even file test files? Do you always mark those files as local first before opening them on your machine? This will help me to assist further!

Is this behavior for any Word document on your account? Are the documents actually read-only when viewed in the desktop version by right clicking the file and then Properties? Are they files downloaded from the internet, prior to uploading to Dropbox, as Microsoft does prevent edits on those types of files. Can you try…

Thanks for the update, @"Kat6", if you need any further assistance, please let me know. Enjoy your week ahead!

No worries, thanks for the update, @"afk"! Enjoy your week ahead!

Hi @"ChrisC_", due to the nature of temporary files, they are constantly in use by the specific app until it is released, where the file is usually deleted. If multiple files are created, and are in use by the app, then the Dropbox desktop application wouldn't be able to sync these files until the lock was released. You…

Hi @"xyz12341", thanks for messaging the Community! Do you know if you enabled the computer backup feature on your device? The folder that was left behind on your computer, are your missing files located in there? If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from…

Could you forward screenshots showing what you're experiencing? Are the Word documents in a shared folder, or anywhere on your account? 

Are you getting these messages solely for online-only files, or do you get them for local files as well?

Hi @"afk", thanks for messaging today! We're not experiencing any similar issues to this currently.. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it? Keep me updated with any progress!

Hi @"Kat6", thanks for joining the Community! Dropbox wouldn't convert your videos to still images, as there isn't a feature like that available. How did you transfer the files to Dropbox? Was it using the automatic camera upload feature, manually uploading files to the site, or by moving them into the Dropbox folder? Do…

Hi @"martychaos", thanks for posting today! This is more of an issue that can occur with Windows, where a modification date of a file can be changed to the year 1601. Some research on this matter can be made after checking on the web regarding this date, and could possibly be a conflict with Windows/Unix systems on how…

I'm happy to hear it's working again, @"StarBootics". If you need any further assistance, please let me know. Enjoy the rest of your week!

Do you have an option like this in your version of Word?

Were any of those files backed up to Dropbox before you returned the computer? Are they visible on the site, so you can download them to your new computer?

Hi @"vico_help", thanks for posting today! If you're not seeing a billing tab, then it's possible that you're no longer on a paid plan. Could you check what plan you're on according to this page? You can see any receipts on your account, even if you've never paid for a plan, on this page. If you need any further…