Jay Dropbox Community Moderator

Thanks for the update. You can try changing the default apps used when opening files via the Dropbox mobile app by doing the following: * Open the Dropbox app * Tap on the menu button * Tap the gear icon (or "Settings" on older versions of the app) * Tap “Manage Default Apps” * Press “Remove” next to the app that you’d…

Hi @"serge1966", thanks for messaging the Community! In order to assist further, for clarification, are you referring to trying to open the Excel file via the Dropbox mobile app only, or via the Dropbox site? Let me know so I can provide the correct information!

Hi @"joe_scotto", thanks for messaging today! As this is related to sensitive account details, would it be possible if I reach out to the email associated with your forum profile to assist further? Keep me posted!

Thanks for providing your solution, @"IreneChristina", this should help other users. If you need any further assistance in future, please feel free to let me know. Enjoy your weekend!

Hi @"michele44", thanks for messaging the Community! Currently, there isn't a method to tag files on the Dropbox site, As to making it possible to search for who created a file, this isn't possible either. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Hi @"dansimpson", thanks for messaging the Community! The first thing I'd like to check is how you're sharing the files? Are you creating a shared link to the file, or sharing the files directly to a Dropbox account, or lastly by sharing a folder with the file in it? The last two here point to the same link, but the…

Hi @"Sarah B.83", thanks for messaging the Community! If you select the folders you want to download from the left by selecting the checkboxes, then you should get a Download option on the top right. As mentioned above, the folders selected shouldn't contain more than 10,000 files or be over 20 GB in total. Let me know how…

Thanks for the images. Could you clarify if you're signed in under a normal user profile, or the Administrator profile, when making the deletions? Generally, that profile is hidden by default, and it isn't possible to elevate normal users to that level. Deletion wouldn't be possible if you're on a normal user profile,…

Hi @"IreneChristina", thanks for joining the Community! When it comes to syncing files in your Dropbox folder to Onedrive, generally this isn't recommended as it can result in performance degradation, and potentially data loss. However, there could be some third party apps or services that can assist on this matter.…

Hi @"patrick minas", generally, whenever the Dropbox desktop application needs to update, the installation files are stored in that directory temporarily, and are then deleted from there once done. If there is an issue with the installation, or the app doesn't have permission to delete, then the files remain there, as you…

Hi @"rcorr", thanks for messaging today! The new Dropbox Passwords app and the Vault features don't take up any extra space on your account while they're empty. Can you see if there is an option to disable the features from the account settings page? Regarding the Twitter support, provided you're contacting the…

No worries, glad to hear it's working normally now, @"MariaG71". Enjoy your week!

No worries, @"ITConsultingAfrica", enjoy your weekend!

Hi @"ITConsultingAfrica", thanks for posting today! For camera uploads, could you check if background uploading is enabled, and that the battery settings allow the app to run in the background without forcing it to shut down? For offline files, the app needs to be open in order to update offline files in the app. Keep me…

Hi @"Sammzie92", thanks for messaging the Community! What version of Android are you running, and does it meet the minimum requirements according to this page? Could you try to uninstall the app, reboot the device, and reinstall it again to see if this helps? Let me know how it goes!

Hi @"MariaG71", thanks for posting on the Community! Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"frozenburger", you're correct, you need to wait until the plan fully downgrades to Basic, and appears as such on this page. Once you're back on a Basic plan, you can upgrade on the site again and pick the correct country for the billing details, which would change the currency for you. Hope this helps!

Do those files from the Mac to the website, and they appear there normally? Try to upload your screenshots to your Dropbox account and share a link to them so I can view them from here.

Hi @"NoviceToDb", thanks for posting on the Community! If you’ve restored the deleted files from the site, then installing the Dropbox desktop application would allow the files to download to your machine automatically. You can then disable the automatic computer backup, if you haven’t done so already, and then move the…

Hi @"john b.174", thanks for messaging the Community! I’m sorry to hear about this matter. Could you check if the files appear on the Dropbox site? Were the files created on a Mac device and you’re connecting to a Windows device? If they were, then it’s possible that the files aren’t syncing due to incompatible characters,…

Thanks for the update, @"Dominic13", glad to hear that we've at least discovered what was causing the slowdown! I hope you have a relaxing weekend!

Once the computer backup feature has been disabled, the folders in the Dropbox folder would become normal folders and won't be synced with Dropbox any longer. As per the article @"Rich" attached, you can move your files back to their original locations if you no longer want the previous files backed up to Dropbox.

Hi @"da1whoknks", thanks for joining the Community! Could you clarify if they’re saving it via the Dropbox site, or using the Word app on the machine? Does it only occur for this document, or any other Word doc, and are they the only user to experiencing this? Keep me posted!

Hi @"shanen0", thanks for messaging the Community! We appreciate the feedback about the automatic computer update. As @"Rich" said, that is one way to disable it, another would be to remove the device from the devices page on your account, if you don’t have the app installed. Once it’s disabled, you can move the folders…

Generally, the Dropbox desktop application should be uploading and downloading files one at a time, instead of multiple files. You can check the sync queue in the app by clicking the up arrow at the bottom of the expanded tray app. I'd recommend contacting the support team directly for them to investigate this matter in…

The sync speed of the desktop app is also affected by the CPU of the machine, since it needs to process and hash files during the upload. As you've already tried on another machine, there are two possibilities remaining, either network is still soemhow preventing the Dropbox desktop app from connecting correctly, while…

Hi @"mickey_muds", thanks for posting on the Community! Could you try the steps in this thread to see if they help at all? Let me know how it goes!

Thanks for the info. As this is your own application, it would be best to post this in the API forum directly for the team there to assist further!

Hi @"Dominic13", thanks for posting today! There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. Could you check each of these possibilities with your IT admin (as you mentioned this is a business connection) to…

Glad to hear it, @"neekfenwick"! Enjoy your week ahead! :relieved: