Jay Dropbox Community Moderator

Try removing the device from the site so that it is no longer linked to the account. Could you attach a screenshot showing the Properties of the Desktop folder showing that there is no Location tab?

Since it seems to be the method in which Safari is downloading or exporting the page, there isn't much I can suggest since it doesn't appear to be related to Dropbox. You can try contacting Apple for further assistance on this matter as they are the developers of Safari.

Can you try downloading the PDF directly to your device from the site, and then saving it to Dropbox via the app itself?

Hi @"Lena Ling", thanks for joining the Community! Are you referring to the previewing of the file from the Dropbox site, or after downloading the file? Does the file appear normally when you view it in your native video player on your computer? This will help me to assist further!

Hi @"fridebidehu", could you clarify how the documents are created on the go using the blob URLs? Are you able to upload normally downloaded webpages/files to Dropbox using the mobile app?

The image indicates that most likely the shared link wasn't sent to the correct email address. Could you confirm that you've added them as a member when viewing the shared link settings?

Hi @"Larsn", just to check, is the Dropbox desktop application disabled according to the desktop app? Have you already uninstalled the app? Does the device appear on this page?

Hi @"scotto", you can check out my post on how having your Dropbox folder stored on an external drive could cause data loss. It should contain some useful info there.

Hi @"evaag", are you on the latest version of Mac OS and iOS on your devices?

Thanks for the reply, I'd recommend contacting the support team for further assistance on this matter. They should be able to investigate this in more detail.

Hi @"widensteynie", just to clarify something, deleting files normally automatically frees up space, so there isn't a need to permanently delete files, since the space has already been freed up. This is only needed if you don't want to be able to recover the files. You can permanently delete files in a shared folder you're…

No worries, @"G_W_H", if you have any further queries in future, please let us know!

Thanks for the info, keep me informed of any changes!

Hi @"G_W_H", currently, we can only officially support Ubuntu and Fedora installations of the Dropbox desktop application. Even though your OS is Ubuntu-based, we wouldn't be able to support it directly. In relation to your issue, there is a possibility that a proxy, VPN, security software, or even ISP/router issues could…

Hi @"Stasik", if you're still experiencing this issue, please could you contact the support team directly for further assistance. They should be able to investigate from there on.

Thanks for the ticket, I've replied to your message, please could you reply as soon as you get a chance.

Hi @"Melin1", there doesn't appear to be a ticket under that number, could you check it again? @anna_lamky, when was the last time you logged into that Dropbox account? Was it recent, or over 12 months ago?

If you're not getting the notification on either of those devices, since they were logged out, then it means that you won't be able to use it to regain access to your account. I'm sorry to be the bearer of bad news.

Hi @"DolphinGenius", could you try unlinking the desktop apps from the site, which will then allow you to delete the backups from the site.

I'm still not sure what you're seeing, since the only way to see this information is when you're logged into your account. Could you attach a screenshot showing this page where it said you last logged into the account on the two devices?

Hi @"babajoeboy", if you've uninstalled the app already, could you try the steps in this post to see if they help?

Hi @"Marseebar", does this occur when you save files anywhere outside the Dropbox folder. If you quit the desktop app and then save a file, does it save correctly?

Hi @"James" 1, generally, the Dropbox folder won't contain system files in it. If you're referring to files in your Documents/Downloads/Dekstop folders, have you disabled the computer backup feature on your device first?

Glad to have helped out, @"mlpeterson". Enjoy the remainder of your week!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"mlpeterson", thanks for posting on the Community! The Dropbox folder can only reside on one drive at a time, so it might not be able to do what you're requesting of it. Have you tried moving the Dropbox folder? The computer backup feature is essentially syncing those system folders, by moving them into the Dropbox…

If the response didn't help, reply to that ticket directly to continue the troubleshooting. Creating a new ticket would only prolong the troubleshooting since you'd need to start over.

Hi @"e_cormack", thanks for messaging today! Are you receiving any actual errors from the Dropbox desktop application? Do you experience any kind of performance issues? This will help me to assist further!

Hi @james74, thanks for posting on the Community! If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately. Was the account part of a Dropbox Business team by any chance, or was a personal account? This will help me to assist further!

Thanks for the info, the support team will be able to investigate this further as you're already in contact with them.