Jay Dropbox Community Moderator

Hi @"Deb152", thanks for joining the Community! Are you able to do so more any other app on your mobile device? Could you try doing so via the iOS Files app, when navigating the Dropbox location there? Keep me updated with any progress!

If the file is in your own account, do you have the Dropbox desktop application installed? If so, the file should have automatically synced to your machine, and you should be able to open it from your local Dropbox folder.

The file should be able to be previewed, since it's less than 512 MB. It's possible that something else might be preventing the file from previewing. Are you not able to download the file to your machine, to then preview it?

Hi @"Grey_Matter", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"Sandi_D", thanks for providing these details! Is this zip file located on your own Dropbox account, or are you viewing it via a shared link? Are you able to download the zip file and extract the images to preview normally? This will help me to assist further!

Hi @"Tall_English2021", if you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Just to clarify, even with a Google account and a Dropbox account, they can't edit the Google doc you created? If this is the case, and you're on a trial, you could contact the support team directly for further assistance on this matter.

When you share a Google doc, the other user will need a Google or Dropbox account of their own to edit the file, as it doesn't allow for anonymous editing of files. If you need any more details, feel free to message back!

If you're getting this error, @"camin aktion", I'd recommend contacting the support team directly via the support page. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"schaum55", thanks for posting on the Community! Just to clarify, are you certain that you're creating a Google document directly on the Dropbox site? When sharing the file, what options do you see, and what have you enabled? Any other info or screenshots would be helpful!

Hi @"L B.", thanks for providing these details! It sounds like you might have another cloud service running on your machine, which is causing the grey X icon to appear. This old thread has more details on this behavior. The icons could also be for files marked as online-only, could you try marking them as local to see if…

Hi @"camin aktion", @"drjim", are you installing the Dropbox desktop application with admin privileges as shown here? @"drjim", what is the exact error you're getting on iOS 11, since you can only install the mobile app there.

Hi @"tytyj", could you confirm that you're in the Dropbox desktop application, and not the website, when trying to view those options?

The folders with the two-person icons are shared folders. You have two options here, either you can delete the folder, which will remove you from it temporarily, or you can permanently remove your access to the folder. Neither option affects the files for other users in the shared folder. The steps to do the above can be…

Hi @"bitstrange", it looks like you're already in a shared folder, since each folder has 5 members, which is why you'll not seeing the option. You'll need to go to the folder above on the website, and click the Share button next to the actual folder with the shared icon, to remove the folder from your account.

I'm happy to hear that you were able to locate the files on your computer, @"dragonballs"! If you need any further assistance, feel free to let us know. Enjoy the rest of your week!

Could you try searching for a file name in the folder to see if it was moved elsewhere on your machine? If it isn't there, or in the recycle bin or trash, then you can try to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Hi @"dragonballs", thanks for messaging today! It sounds like you've enabled the computer backup feature. Could you try disabling it and choose to move the files back to their default locations? If you have any missing files that were synced to the site, could you try recovering them from here? Keep me updated with any…

Using a flash drive is the same as transferring from one ****** drive to another, where the original data exists as-is. The way the modification date changes on Dropbox is more similar to downloading files sent to you via an attachment in an email. Even though the file could be much older, the file creation and…

Hi @"Jamescarrington", thanks for your message! Could you clarify on how you shared the file to the other person? Did you create a link to it and email them the URL? Did you share the file or folder directly? Was it via a Transfer instead? This will help me to assist further!

Hi @"Vixen20", thanks for joining the Community! Is there an option on the right when viewing the file to expand the screen to show the file in full? A screenshot of what you're seeing would help me greatly!

Just so you're aware, @"Chris C", @"Chris83", there are two usernames here, so you're most likely signed into different Dropbox accounts when you attempt to post on the forum. This shouldn't have an effect on the files, but I wanted you to know that you have two accounts.

No worries, @"Heidi12" I'm glad to hear you managed to resolve it. Enjoy your week ahead!

Hi @"Steve53", thanks for messaging today! Are you referring to the date modified as it appears on the Dropbox site, or how it appeared in Explorer/Finder? In general, if a file is uploaded directly to the Dropbox site, the modification and creation date are for that moment. Likewise, downloading a file from the website…

Hi @"Chris83", it sounds like something is triggering the download of the other files in that folder. Are these versions of the videos actually linked to each other in some way within the app, or are they completely separate, saved, individual files? I'd recommend checking this article to see if the app you're loading it…

Thanks for the details, @"Kevin K", I'd recommend getting in contact with the support team directly for further assistance on this matter so that they can investigate in more detail. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Have they added the other users as contacts in their Dropbox account? What happens if they @ the person's email address (which can be seen in the shared folder) and press enter directly?

Hi @"ZsoltN", thanks for contacting us! Are you using ESET antivirus software on that one PC device? Do you have any other software that could be affecting your connection to the Dropbox site? If you need any further assistance, please let me know!

Hi @"Star51", thanks for messaging the Community! Are you using ESET antivirus software, or any other software that could be affecting your connection to the Dropbox site? This will help me assist further!

Hi @"Kevin K", thanks for messaging today! Do you have multiple machines backing up to the Dropbox site? Was the app still syncing when you tried to disable the feature? This will help me assist further!