Jay Dropbox Community Moderator

Hi @"Soonjas", in general, there is no limit to the upload speed, regardless of the OS, if you have the limit removed in the desktop app preferences. As you're experiencing this, there is a possibility that a proxy, VPN, firewall, or security software issues on those Windows 7 devices could be restricting traffic to the…

Thanks for the ticket ID, I've replied to your message. Please could you reply to that when you get a chance!

You can disable Smart Sync entirely from the website, by deselecting 'Dropbox system extension'. Otherwise, you can right click the camera uploads folder and then go to Smart Sync, Local, which will make all files in that folder local. It will also apply to any new files appearing in that folder.

Hi @"DanielleJB", thanks for posting on the Community. I understand your frustration over this matter. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing…

This would be normal behavior then. Since the files are online-only, there is no locally stored data about the file itself, so there wouldn't be a preview image. For files that are local, just like a normal file outside the Dropbox folder, then the thumbnails would appear normally.

If files are online-only, then you do have Smart Sync enabled. If the files are local, do the thumbnails appear?

Hi @"ekocha1", thanks for messaging today! Are you using Smart Sync on your account? Are the files online-only, or local? Is it only in the camera upload folder? This will help me to assist further!

Hi @"avillanu", how was this file shared to your account? Was it directly to your account, or within a shared folder? Is you Google account connected according to this page? Have you tried instead opening it with the Excel Online option, instead of using Google Sheets?

Hi @"francaisgirl7777", thanks for posting on the Community! Dropbox doesn't alter your files without any user interaction on them. If you're previewing the video via the Dropbox site, then the resolution is reduced for the preview only. However, if you download the file from the site, then it will remain as the original…

No worries, @"KeithRG", glad to have helped out. Enjoy the remainder of your week!

Thanks for the ticket ID, I've added your comments to the ticket for their awareness. As it is currently with a specialist team, they're better placed to assist you further.

Hi @"KeithRG", in general, there can be issues when recovering the old Dropbox folder via a backup from another service. It could result in the files on the machine overwriting those on the site, since they could be determined to be newer files. There are also additional issues such as file permissions associated with the…

Hi @"ryanrud", thanks for posting on the Community! If you have files synced to your computer, and are visible in your Dropbox folder, then copying those files to another drive wouldn't be detected by Dropbox. This means that the team admin wouldn't be aware of the download either. If you need any more details, feel free…

Thanks for the update. I'd recommend contacting the support team directly for them to investigate this matter in more detail. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Thanks for the info. There has currently been a new update on how Camera Uploads work on the back end, and iOS users may see extended wait times depending on the number of photos they currently have in their camera roll. Please allow for some time for the images to upload, and let me know if you're still experiencing the…

Hi @"Mwallenst", are you able to still manually upload files in the mobile app, just to confirm that uploading does work in the app?

Thanks for the clarification, @"miguelpersa", if you need any further help in the future, please let me know!

Hi @"SophieKeij", the 3 in the middle means it's the beta version. Could you try upgrading to the stable version by follow the steps previously provided by @"Megan" to see if they help?

As you're still experiencing these issues, I'd recommend contacting the support team directly for further assistance.

Hi @"leezale88", have you changed the bandwidth settings in the Dropbox desktop application? If you're still experiencing this issue, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.

Hi @"jackwaller30", try pressing Alt+H while in the account preferences in the desktop app to see the previous options, and then let me know if this helps!

Have you tried deleting large files to free up more space on the account? You can sort files by size, and determine folder sizes, using these steps.

Okay, so just to check, updating the browser to the latest version worked for you? Are you able to access the site and all the pages normally?

Are you deleting the files from the Dropbox site directly, or via the Dropbox folder on your machine? How much quota are you using up according to this page?

Hi @"kattrin22", could you clarify what you mean by 'more space'? Do you mean that you have free space on your account than expected?

Hi @"dreamboxdownunder", this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync. The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that…

The dl.dropboxusercontent.com isn't meant to be used for previewing links directly, the raw=1 method is the only official way that files could be previewed. If Shopify is unable to use the raw=1 link, you could try contacting them directly to see if they can allow this on their site.

Hi @"ELGENERALTORRES", could you clarify exactly what you're experiencing on your account? Are you not able to login to the account, or are your shared links no longer working? @Dmg89, according to the ticket ID, I can see that there is a response from the support agent. You should've received their response direct to your…

Could you try switching browsers to see if this helps? Otherwise, can you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

Hi @"miguelpersa", thanks for joining the Community! The site should be visible on the latest version of Brave, as I've just tested it on my device. Could you check that there isn't any plugin or extension on the browser which could be preventing the connection to the site? If you're using an older laptop, then it's…