Jay Dropbox Community Moderator

Hi @"Marseebar", does this occur when you save files anywhere outside the Dropbox folder. If you quit the desktop app and then save a file, does it save correctly?

Hi @"James" 1, generally, the Dropbox folder won't contain system files in it. If you're referring to files in your Documents/Downloads/Dekstop folders, have you disabled the computer backup feature on your device first?

Glad to have helped out, @"mlpeterson". Enjoy the remainder of your week!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"mlpeterson", thanks for posting on the Community! The Dropbox folder can only reside on one drive at a time, so it might not be able to do what you're requesting of it. Have you tried moving the Dropbox folder? The computer backup feature is essentially syncing those system folders, by moving them into the Dropbox…

If the response didn't help, reply to that ticket directly to continue the troubleshooting. Creating a new ticket would only prolong the troubleshooting since you'd need to start over.

Hi @"e_cormack", thanks for messaging today! Are you receiving any actual errors from the Dropbox desktop application? Do you experience any kind of performance issues? This will help me to assist further!

Hi @"james74", thanks for posting on the Community! If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately. Was the account part of a Dropbox Business team by any chance, or was a personal account? This will help me to assist further!

Thanks for the info, the support team will be able to investigate this further as you're already in contact with them.

According to the desktop app, is the computer backup feature definitely disabled?

Hi @"Tornaduc", when you disabled the computer backup feature, did you get the option to move the folders back to their default locations? Regarding the message you're getting, are you certain it's referring to the space on your ****** drive, and not the space in your Dropbox account?

Hi @"dufpearl", thanks for posting on the Community! There shouldn't be any issues with Firefox in particular. Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps? Keep me updated with any progress!

The possibility is that they are not viewing the correct shared folder, or your file is not in a shared folder. Could you attach a screenshot showing its location on the Dropbox site from your account, while hiding any other personal details?

The filetype isn't available for previewing on the site, however, it should still sync normally. Are the other users definitely in the same shared folder? What is the full filename of the file in question? Can the other users see the file in the shared folder on the site?

Hi @"mhulse", what other devices are you using that you don't see the file on? Does this include the Dropbox mobile app? Can you see the file on the Dropbox site?

Hi @"helpmedb", do you have the desktop app installed? Are you able to access the account by clicking the globe icon in the desktop app, which will load the Dropbox site?

Thanks for the update, this is the case if you're adding files directly from Google docs, since they won't be supported on Dropbox. If you need any further assistance in future, please let me know!

I'd recommend getting in contact with the support team regarding this matter, for them to look into this in more detail. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"jim10705", thanks for contacting us! There are no restrictions on the type of file you can upload to the Dropbox site. Are you referring to uploading Google doc files which were already downloaded from Google, or some other type of files? Any other info or screenshots would be helpful!

The browser is a separate app when compared to the desktop app, so different services on the computer might not affect the browser. Try to disable any security apps or antivirus programs to see if they help with the desktop app upload speed.

Hi @"milledlinseed", thanks for joining the Community! Is this a request to access a shared file or a shared folder? Generally, this happens when someone who you've shared an item to forwarded the invite email to someone else to join or view the file, or they open the link using another Dropbox account instead of the…

There can be some apps or services which restrict other apps on your computer. Antivirus and security software can prevent the Dropbox app from connecting to the site, or preventing it from connecting at full speed. Try disabling any software which could be related to this. This article also gives more information on what…

Hi @"xerkon", have you checked my previous response to see if any app or service is throttling your upload speed in the desktop app?

Anything in the Dropbox folder is visible and synced to the Dropbox site, if there's a green tick next to it. Online-only files will have a cloud icon, meaning they are already on the Dropbox site, but don't take up space on the machine. Marking a folder as local only means that the files from the Dropbox site are now also…

If you're still getting the permissions error message when trying to set it up, I'd recommend contacting the support team directly for further assistance, since they'll be able to investigate it in more detail.

That dropbox-master folder could have already been deleted on a previous occasion, which is why the system isn't detecting it when you're trying to make changes to that folder.

Most likely then the folder isn't there any more, perhaps it was previously deleted.

Try using the file path for the personal Dropbox account, not the work account, to see if this helps.

Hi @"BrooksB", if you're getting that error, then it means those two folders don't exist in that location. Are you certain you've entered the 'nyname' portion correctly, exactly as it appears in the ****** drive location? What happens if you continue with the rest of the steps?

Hi @"Soonjas", in general, there is no limit to the upload speed, regardless of the OS, if you have the limit removed in the desktop app preferences. As you're experiencing this, there is a possibility that a proxy, VPN, firewall, or security software issues on those Windows 7 devices could be restricting traffic to the…