Jay Dropbox Community Moderator

Hi @"jaymeetee", thanks for bringing this to our attention. It looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here. Keep me updated with any progress!

Hi @"Erik Toussaint", you can find these settings by following these steps.

It does appear to be an issue with the device itself in some way. I'd recommend getting in contact with the support team directly for further assistance.

Hi @"Αλέξανδρος Ζ.", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

If you're still experiencing issues with the external drive backup, I'd recommend getting in contact with the support team directly for further assistance as they would be able to investigate further on their end.

Yes, it isn't possible to cancel a subscription immediately in order to upgrade to a Dropbox Professional plan, if you upgraded via the mobile app. The only option would be to wait until the plan downgrades before you can upgrade on the site, as my colleague suggested.

It sounds like there might be a connection issue with the Dropbox site. Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

Hi @"xuser06", could you check for a .dbxignore and .dropbox.device, which are in the root folder of your external drive, and delete them? Afterwards, disconnect the drive and reconnect it. @Jennifer G.29, try comparing the size of the external drive folder on the Dropbox site with the external drive via Explorer/Finder.

Hi @"MikeWWW", we appreciate your feedback on this matter regarding the mobile subscriptions. You should be able to see more info about the subscription on the payments page. You can also check your Google Play subscriptions by following these steps.

Hi @"Brad W.", is this a paid Dropbox Business team? Could you let me know what plan you see on this page?

Hi @"dbm14", if the support team suggested the to use the Save to Dropbox feature, then those would be the recommended steps to take.

Hi @"Dmkiz", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi everyone, due to recent updates made to Android systems, offline files can only be stored in a Cache folder. I am afraid that the only way to access your Dropbox files on your mobile device even when offline is to use the Dropbox App directly. This would be the intended functionality. If you wish to access these files…

Thanks for the feedback on this matter, I'd recommend contacting the support team directly for them to look into this matter in future detail.

For Dropbox to work correctly, it needs to be installed in an OS that is not part of a Shared Session. If installing into a virtual environment, it would need to be installed into a user account that is part of this virtual desktop or virtual machine and only accessed by that user account. The Dropbox folder should also be…

It seems like the device itself isn't allowing the Dropbox app to access the internet to download files. There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains. I'd recommend checking all of these possibilities, and try…

Thanks, in this instance, this is why the option isn't available on your account. You'd need to be on a Professional or Business plan to be able to enable this feature.

Hi @"Eya_Design", thanks for providing these details! The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans. Are you currently on a Dropbox Basic, Plus or Family plan? This will help me to assist further!

Hi @"Greg" Gm if there is a white circle with a green checkmark, then it means you have both online-only and local files in the folder. If it was a cloud icon, then it would be completely online only. There should at least one file or folder inside there which is online-only. You can try right clicking the folder and…

Hi @"jdt34", could you try offlining the files first in the mobile app and then try to preview them?

Hi @"chrisc718", thanks for posting in the Community! Could you clarify which VDI you're using? Is it possible to save your VDI sessions between logins? This will help me to assist further!

Was the Dropbox folder itself located on the old external drive, or an internal drive?

Hi @"thecreativeoffices", thanks for bringing this to our attention. Did this occur after a Mac OS update, or any other updates? Did you enable iCloud or make any other system changes? This will help me to assist further!

If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 

Hi @"RobySeek", thanks for bringing this to our attention. Do you have any other devices connected to your account? Are you using a custom domain name, or a public email provider? This will help me to assist further!

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the info, this might help other users with similar issues in future!

Thanks for the info. The Lenovo offer is only available for new Dropbox accounts, so if you signed into an existing account, then the promotional quota wouldn't be eligible for your account.

Hi @"helpelliot", thanks for bringing this to our attention. Are you using a mobile email app, a desktop app, or a browser? Which email provider are you using? What exactly happens when you try to attach a file? This will help me to assist further!

Hi @"teddybearfactory", thanks for bringing this to our attention. Did you sign into an existing Dropbox account, or create a new Dropbox account from the pre-installed app? Have you previously activated any other type of promotional quota on your account, either by Lenovo or another company? This will help me to assist…