Jay Dropbox Community Moderator

Hi @"Ganache", thanks for bringing this to our attention. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps? Afterwards, you'll get the option to move…

Are you downloading files from the same shared link, or from different shared links at the same time?

Hi @"MigrateSound", the middle click is a standard shortcut in most browsers to open links in new tabs, and isn't restricted to the Dropbox site. You might have an alternative if using a different type of mouse which doesn't support middle clicking, or you might be able to configure a new shortcut in the browser settings.

Hi @"ken48", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Hi @"dedectivmonk", is this related to Google docs, or some other feature, such as a file request link?

Hi @"Filip H", thanks for bringing this to our attention. Currently, there isn't a feature to resume interrupted uploads via file requests. Shared folders would be more reliable since the files are directly synced to the site. However, the shared folder would take up quota on their account as well, so they'd need enough…

Hi @"RuffValruff", thanks for bringing this to our attention. How large is the size of the folder with the images and videos? Do you have enough space on your own Dropbox account to add the shared link there? This will help me to assist further!

Hi @"darh", thanks for bringing this to our attention. Camera uploads on iOS devices no longer uses location services to keep the Dropbox app active in the background. Have you tried disabling camera uploads and re-enabling it to see if this helps? This will help me to assist further!

Hi @"Kbelle", thanks for posting today! This feature to create an external sharing report already available to team admins of Dropbox Business teams on the Advanced or Enterprise plans. You can also create an activity log in the admin console to view general activity. If you need any further assistance, please let me know!

Hi @"emiliendurif", this would be related to another issue. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Lexyg", thanks for posting on the Community. In the Family plan, all users technically have their own accounts, and only one folder is automatically shared between all members, and that would be the Family Room, which can't be deleted, moved or renamed. Apart from that, no other folders are shared between members,…

Hi @"maxjax800", in the screenshot, there doesn't appear to be a file extension, like mp4. Is there one on the original file? Since the file is also 0 seconds in total, it's possible that the video was corrupt or filed to save.

Thanks, I've gone ahead and contacted you via email. Please could you reply to it as soon as you get a chance!

If you delete a folder inside the shared folder itself, then it would be deleted for all members of the shared folder. The folder could then be recovered from the deleted files page within 30 days of the deletion.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

If you delete the files from Dropbox, they'll be deleted from the Dropbox folder as well. If you want to keep them safe, you can drag the files out of the Dropbox folder to another location entirely, so they remain on your computer. The files would also be deleted from the account once moved out of the Dropbox folder.

Thanks, it looks like you're running the Apple silicon edition of the Dropbox desktop application. Are you viewing these files inside the Dropbox folder itself?

Hi @"Vitamin Bread", have you added no-reply@dropbox.com to your contacts list? Could you try unfollowing and then following it again? Keep me updated with any progress!

Hi @"IsaacGaz", have you tried deleting the Dropbox cache folder in the Dropbox folder? What do you see if you right click and choose Properties on the Dropbox folder itself in Explorer, instead of via third party apps?

Hi @"hanskfroschauer", I'd recommend getting in contact with the support team to look into this matter in more detail on their end. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"konocti-view1", since you're posting on the forum with 2 different accounts, as @"Rich" suggested, it seems you already have an account with the correct email. Try logging into the account with the correct email, or resetting the password if you're not sure what it is. Since that account already exists, you can try…

Hi @"Kay11R", thanks for messaging the Community. You can delete the shared folder from your account by following these steps. It's also possible to permanently remove your access to the folder if you wish. Keep me updated with any progress!

Hi @"swivel65", thanks for posting today!. You can follow the steps in this article if you wish to disable Accessibility for the Dropbox desktop application. Regarding Dropbox Rewind, it's possible that Accessibility might need to be enabled for that feature to function. If you need any further assistance, please let me…

Hi @"spikejj--", thanks for posting today! You can delete files from your Dropbox account by deleting them from the Dropbox folder on your machine, if the Dropbox desktop application is installed. Otherwise, you can delete them from the Dropbox site, which would then delete them from all connected devices. If you need any…

Is this occurring only in the Dropbox folder itself or anywhere in Finder?

Does quitting the app make any difference when searching in Finder?

Hi everyone, if you're interested in installing the beta for the Apple silicon (M1) version of the Dropbox desktop application, these are the steps you need to follow: * Visit your account settings on the Dropbox site. * Enable the option for Early Releases * Install the beta client for Mac * For good measure, I would also…

Hi @"sergimia", could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar.

Hi @"DrooCloo", thanks for posting today. Could you clarify from which tab you're try to upload images? Is this on the Files tab, or the Photos tab in the Dropbox mobile app? Any other info or screenshots would be helpful!

Hi @"henrissousa", in addition to what @"Mark" suggested, you can also lock files, preventing other users from editing them. Once you've finished editing the file, you can unlock it. If you need any further assistance, please let me know!