Jay Dropbox Community Moderator

Hi @"jackwarren", after some brief research on the OnSong app, it appears it's only available for iOS devices, and not the Mac itself, which you why you can't open the file. As this isn't related to Dropbox, you can try contacting the OnSong developer for further assistance on this matter.

Hi @"jamespi", thanks for your message. I'd recommend contacting the support team to look into this matter in more detail.

Hi @"ddewaele", thanks for messaging the Community! What device are you using, an Android or iOS device? Do you apply any filters to the images, or use Live Photos, if on an iOS device? This will help me to assist further!

Hi @"ThaiBill", there isn't isn't a way to disable the backup of the screenshots in the automatic camera uploads feature, as it is included by default. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Hi @"PinkyL86", it sounds like there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains. Could you check each of these possibilities and let us know what you find out!

Hi @"Nemeziz", just to clarify, are the files actually syncing to the Dropbox site, or is it just that the location of the folders have changed on your computer? Have you tried resetting the folder locations using these steps?

Does the video appear normal when played before uploading to Dropbox? Dropbox doesn't change the video files without any input on them directly. It sounds like the codec isn't supported for some reason. Are you able to follow these steps to import the video in a non-HEVC format? Do you also have iCloud enabled on your…

Hi @"KiLynn49", does the 4K video download and then preview normally from the Dropbox site on a desktop machine? Is it for all 4K videos or just one specific video? Are they using the native camera app on their phone to record in 4K?

Thanks for the log, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Andinoxxiii", thanks for contacting us. You mentioned that you tried to contact the support team previously. Do you have a ticket ID from the automated response so I can check our system regarding this matter? This will help me to assist further!

Glad to hear it worked for you, @"ryandandelion". If you need any further assistance in future, please let me know. Enjoy the remainder of your week!

Hi @"ryandandelion", thanks for messaging the Community! Could you try resetting the default settings in the Android OS by following these steps? Keep me updated with any progress!

Glad to hear you were able to export the files, @"Zajac". Enjoy the remainder of your week!

Hi there, could you try contacting the support team directly for further assistance on this matter? Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"bbonner92", I understand your frustration over this matter. However, as this is related to specific account connections to Salesforce, the support team would be better placed to assist further. 

Hi @"zen_shots", in the error message you got in the prompt, could you click the blue link at the bottom, then copy and paste the log in the thread to look into this further!

Thanks for the update, @"Rudolph", glad to hear you were able to find a solution.

Are you trying to scroll via the Dropbox mobile app, or a third party PDF viewer?

Hi @"NonprofitScotland", do the folders have any incompatible characters in their name, such as a : or | symbol? Which devices are you using with Outlook to access your account?

Hi @"Zajac", thanks for posting on the Community. What happens if you attempt to export files from the Dropbox mobile app into the other app? Do you get any error messages when doing so? This will help me to assist further!

I understand, if you need any further assistance in future, please let me know!

Since you're on a Plus plan, there isn't any issue with device limits. An advanced re-installation with admin permissions would still be helpful, even if it's a new computer. Keep me updated with any progress!

Thanks for the info, your post is now in the API forum for more appropriate assistance on this matter!

Hi @"Rudolph", thanks for joining the Community! Generally, to scroll horizontally, you can hold the Shift key on your keyboard and use the mouse wheel. This might depend on your current setup and OS. If you need any further assistance, please let me know!

Hi @"alextanalextan", are you referring to using the Dropbox API with an app or service you created yourself? If so, I can move this thread to the appropriate forum.

Hi @LorraineM, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

You said you tried to do that but 'it did not help'. Do you mean you don't see any option? Are you right clicking a folder icon? Where exactly are you right clicking? Are you following these steps in this image I found on the web? Could you do that for both this Documents folder, and for the one you see inside the Dropbox…

Is there a Location tab when you right click the Documents folder and click Properties? If so, try these steps to see if they help.

Just to clarify, if you right click the Documents folder in the Dropbox folder and click Properties, does it show a Location tab? As you mentioned you uninstalled the Dropbox desktop application, this is why your Dropbox folder isn't syncing any longer.

I wouldn't know the steps myself, or be able to advise on this matter, since it is an Apple feature, not a Dropbox feature. You can try researching more about public folders on their site, or contact them directly for further assistance.