Jay Dropbox Community Moderator

Hi @"JYK0417", these don't appear to be Dropbox sync icons, and after some research might be related to OneDrive icons instead when using Windows 11. I'd recommend checking with Microsoft support for more advice on this matter. 

Hi @"ckfaber", we appreciate the feedback on this matter. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

If you don't want those files to appear in your Dropbox account, you can delete them from your account. You can upload specific files to the Dropbox folder manually. Dropbox doesn't have an option to backup your whole hard drive, only certain folders. Provided the computer backup is disabled, those folders won't get backed…

It sounds like something in Safari is preventing the Dropbox site from loading normally. Could you try clearing your cache and even resetting your browser entirely to see if this helps?

Hi @"SengaGlacier", I've sent you an email, please could you reply to it when you get a chance!

Hi @"deannep", it looks like the computer backup is no longer running on your device. Could you confirm what system folders you see in the Dropbox folder, such as Desktop?

It depends on your requirements, however, we've not heard of any differences between SSD and HDD when syncing.

For instance, Boxifier in the past has been known to prevent the Dropbox desktop application from updating. If the app hasn't been installed with admin privileges, there could be similar issues. If you're not on a Dropbox Basic plan with more than 3 devices connected, you could try an advanced reinstall of the app using…

Reinstalling the Dropbox desktop application would most likely be the best method, however, as you've been experiencing issues doing so, the support team will be able to investigate further. 

Hi @"JenTo", thanks for bringing this to our attention. Do you have any other apps on your device that could prevent the update of the Dropbox desktop application? These could be apps that monitor or change the Dropbox folder in some way. Keep me updated with any progress!

Hi @"dolphinuser426", thanks for messaging the Community. In general, there isn't any recommendation to use a specific hard drive type to store the Dropbox folder. Does the same behavior occur when the Dropbox desktop application has been exited completely? This will help me to assist further!

There should be a Mac setting in the Users and Groups settings to prevent apps from loading up automatically in specific profiles. 

Thanks, I can see you've opened other tickets to the support team. They'll be able to assist you from there on via email.

If you're already in contact with a support agent, they would be in a better position to assist you further. 

Hi @"Heimlick", assuming that the Dropbox desktop application has been fully uninstalled, are there any files in the Dropbox folder when it appears? Have you tried closing all running programs and then delete the folder to see if it remains deleted?

Hi @"johnblakemore", thanks for messaging the Community! What type of file are you trying to access? Are you accessing it from the site, or downloading it and opening it in a specific app? This will help me to assist further!

Hi @"Natmonster", do you have any unknown logins on your account on this page? According to the version history on one of the images, what does it say exactly about the upload location when you hover over it?

Hi @"skol", do you have the ticket ID to locate it on the system?

Hi @"andrewlduane", thanks for joining the Community! As it is on her own computer profile, I'd recommend disabling the Dropbox desktop application from starting up automatically in the preferences of the app. Since way, it won't boot up next time, and ask her to set up the account. Keep me updated with any progress!

Hi @"ExasperatedUser", the steps you provided are correct for editing Word files on your account. You wouldn't even need to save manually, since Word would autosave every few seconds. The file doesn't need to be in a shared folder, it can be in a private folder. Just to clarify, the edit option you're mentioning is the…

Hi @"ronaldlarue3", thanks for posting today! If you're not able to edit using an installed version of Word, you should be able to edit the files via the Dropbox site, which will open Office Online for you to edit files. If you need any further assistance, please let me know!

Hi @"RayH", what OS are you currently running on your device? Do you have any extensions or plugins running on your Safari browser which could be blocking the site from logging in?

Hi @"Anne-Marie a.", thanks for messaging today. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. This will help me to assist further!

Hi @"Thom A.", to ensure that you're on the stable version, make sure you've followed the steps from @"Rich". Afterwards, you can install the current stable version from this page.

Could you let me know how you shared the file? Was it inside a shared folder which you then shared? Did you instead share the file directly to someone else's Dropbox account? Lastly, did you create a shared link for people to view it on the Dropbox site? If the previous version from 9 months ago turned up, then it means…

There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains. Could you try checking each of these to see if they could be causing this behavior?

If you're not seeing the previous version of the files on the events page, then there's a few possibilities as to why this might be the case: * The file was on another Dropbox account * It was on a shared folder you don't have access to any more * The file was deleted outside of the 30 day period * The file was permanently…

Hi @"kamado-tanjiro", I'd recommend getting in contact with the support team directly for further assistance. They'll be able to investigate from there on.

Hi @"stolan2", do you have any third party apps that might monitor the Dropbox folder in some way, which could be causing this delay? Have you tried temporarily quitting the desktop app, moving one file to a different location, and then seeing if the issue persists which the app isn't running?

Hi @"wiza", if you're not seeing any version history, then it means that the file was recently created, and a previous version of the file was deleted from the site entirely. Do you see any history of the file being edited in the events page?