Jay Dropbox Community Moderator

Your team folder should now be a shared folder following the end of support for free teams. If you're not seeing it on your account, try checking the sharing tab and add the folder back to your account.

Hi @"Doug14", were you files located in personal folders or a team folder? Do you see any recent events or deleted files from the account?

Hi @"radu-dnl", thanks for posting today! Currently, there isn't an option to change the user agent on the Dropbox site. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Hi @"theschwanke", you should have received an email regarding the ending of support for free teams. Were you the admin of the free team, or a member of the team instead?

Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Hi @"brookklynn", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help…

Hi @"bernardomm", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"CalleG", it's possible that this feature isn't available from Gmail or your browser directly. Are you able to save files in your local folder and then drag them to the Dropbox folder?

Hi @"AstanVizu", thanks for messaging the Community! Do you see the Dropbox desktop application in the menu bar? Are you able to access the settings from there? Keep me updated with any progress!

It sounds like the payment for the team wasn't renewed, hence why it has reverted to a personal account. Were you the user who paid for the upgrade or was it another user?

Hi @"bt22", thanks for contacting us! If you restrict the shared link to people invited to the link, they would need to login to their own Dropbox account to view it. This will give you the ability to see if people have accessed your file. Keep me updated with any progress!

Hi @"felixelaeis", thanks for bringing this to our attention. Are you able to load the videos in a mobile browser and then download the files direct to your device? Are you able to add the files to your Dropbox account directly? This will help me to assist further!

Hi @"MikeMp3", thanks for bringing this to our attention. Recently, support for free teams has ended, so most likely your free team was disbanded due to this reason. Your account hasn't been affected in any way, so you should still be able to use it. If you need any further assistance, please let me know!

Thanks for the ticket ID, I've gone ahead and added your comments there to expedite matters on your behalf.

Hi @"Lars Engseth", if you're experiencing this issue on a particular account, then you might have some restrictions or other apps or services that are preventing the Dropbox app from working as it should. As to what this could be, we wouldn't be able to tell. I can only recommend quitting all open apps, including the ones…

Could you try deleting the installer and downloading it again?

Hi @"vsrc", thanks for messaging the Community. If there is a 404 message, it means that the URL no longer exists. This could be due to the the link itself being deleted, or the file or folder it's referring to being deleted. Can they confirm that the shared link still exists on the same file on their account? This will…

Any emails sent from our official domains list would be useful to check with the IT team.

Hi @"rouhmaen", thanks for bringing this to our attention. Looking at the list, it's possible that this was a false positive by that antivirus vendor, since the official app shouldn't have any viruses on it. Are you experiencing this issue on your device specifically? This will help me to assist further!

Hi @"SLIH", are you on a public email provider or a custom/private domain name? Have you checked with your IT admin to see if Dropbox emails are coming through?

Hi @"LuciLouWho", in the reply box, there should a camera icon which would allow you to upload screenshots there to the forum.

Hi @"pablopaul", thanks for messaging the Community! In general, if files are online-only, dragging them from one folder to another wouldn't force them to download to your computer first. Are you copying and pasting files, or dragging them within Explorer/Finder? This will help me to assist further!

Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

Hi @"Bewlay", if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.

Hi @"Horst3", thanks for messaging the Community. In order to assist you further, I'd recommend contacting privacy@dropbox.com for the appropriate team to respond to your query. They'll be able to assist from there on.

Hi @"Rolana", the thumbnails should be updated more or less immediately, however, I'll move your thread to the API section for a more precise answer.

Hi @"TimDb", thanks for the update. I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"ZeJ", if the image previews normally via the URL, then the issue would lie with the forum itself, which might be unable to parse the link correctly. I'd recommend contacting them for further support, as it appears that this isn't related to Dropbox.

What page are you trying to access specifically when you get this error? Is it the login screen itself, or some other URL?