Jay Dropbox Community Moderator

Hi @"ZZ-3628", is this when you're restoring the default location for the folder on your machine?

Hi @"StevieP", thanks for joining the Community! The Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. As every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. If you need to upload…

Hi @"rabbit519", thanks for joining the Community! Could you try disabling the computer backup feature using these steps? You would need to re-enable syncing first in order to begin these changes. Afterwards, you'll get the option to move the folders and files back to their previous locations, which will also delete them…

Hi everyone, could you try updating the app as there is a new version out today, and let me know how it goes?

Hi @akvictor84, thanks for messaging today! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"GraceGot You", thanks for posting on the Community! Are you deleting the files via the Dropbox site directly, or via the Dropbox desktop application, Dropbox folder, or the mobile app? Have you tried clicking the checkboxes to the left of the files and then deleting them in bulk? Any other info or screenshots would be…

@"tgr74", there isn't much I can suggest, since these are specific to your computer and what you have installed on there. Did you install any antivirus software or other security software? If so, try disabling it to see if this helps.

Hi @"tgr74", could you clarify what steps you're referring to in order to assist further?

Hi @"rlubell", as @"Rich" suggested, some software on your machine is preventing the Dropbox site from loading. Could you ensure that all the domains on this page are added to your whitelist to see if this helps. Additionally, do you have any proxy, VPN, or even ISP/router restrictions could be restricting traffic to the…

Hi @"newuser2", could you try completing the get started page as @"Mark" suggested to see if this helps activate the promotion on your account.

Hi @"pszorro", did you move or copy the files from the Dropbox folder? If you're certain you have a copy of the files elsewhere on your machine in Finder, you can delete the originals from your Dropbox folder, which will then be deleted from the Dropbox site assuming the app is syncing.

Thanks for the ticket ID, I've added your comments to it in order to expedite matters on your behalf.

Hi @"DBurns", if you're getting this message, it means the file is usually 0 bytes, meaning it contains literally no data on it. This is why it can't be uploaded to the site. Whatever file you were trying to upload was only uploading a 0 byte file. Are you certain that the file can be viewed normally on your computer?

Hi @"WT-GPI", @"ddoukas", I'd recommend getting in contact with the support team directly for them to investigate this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"Lorenzo09", thanks for taking the time to message us! I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"BillGeo", thanks for messaging today! It sounds like this is related to the OneDrive app. Have you tried contacting Microsoft for further support on how to disable or modify their screenshot feature in their app? They may be able to provide more specific advice on this matter. 

Hi everyone, I've just reached out to your emails associated with the forum, please could you reply to my message in order to look into this matter in more detail. Thanks!

No worries, @"d k", if you have any further queries, please let me know in future. Enjoy your week ahead!

Thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

Hi @"Greg Lloyd", to reconnect the app, try tapping the edit button now to see if you get the option to connect the app to your Dropbox account.

Thanks for the info. If you join an existing Dropbox Family plan, while you're on a Dropbox Plus plan, then you'll receive a prorated refund for the remainder of your Plus subscription.

If you add a file to your Dropbox file, which is identical to another file on your account, then the Dropbox desktop application recognizes they are the same, so it creates a duplicate of the original file on the site and instantly 'syncs' the file. This works even if the new file has a different name. I've tested on on my…

I'm happy to hear it's working now, @"WillBak29", @"BakWill29"! Enjoy your weekend!

It's possible that this could be the cause of what you're experiencing. Unless you get access to a stable WiFi connection, I'd recommend uploading to your Dropbox account directly and then adding the files to your Paper doc from there.

I just realized you're writing from a different username, so you're probably signed into another account. Depending on how much you're deleting, it could take a short time for the deletion to sync to your account, if doing it via the desktop app. Deleting via the site would be faster, but again, can vary in speed if…

Hi @"gsheltonj", thanks for posting today! Did you move the file into the Dropbox folder, in a new location, or did you copy the file from one part of the Dropbox folder to another? Regarding the corrupted 'upload', was it also added to a Dropbox folder, or uploaded via the site itself? This will help me to assist further!

Hi @"Taigo", are you going to be upgrading your existing account to a Family plan, or will you be joining an existing Family plan owned by someone else? This will help me to assist further!

You'll need to do this through your personal Dropbox account, since this is the account that has run out of space. 

In order to understand what page you're looking at, could you attach screenshots from your account and their account of what they're seeing? 

Hi @"BakWill29", thanks for messaging today! It sounds like you're a member of a shared folder that is taking up all the quota on your account. You can leave the folder using these steps, either temporarily or permanently, and that will free up your quota, without affecting the other users on the shared folder. Regarding…