Jay Dropbox Community Moderator

Are these PDF files created using the same app? Does it apply to PDFs created by different apps or services?

Could you try copying and pasting the text in this file in another Word doc and see if the same issue is experienced there?

Hi @"akmedia", thanks for the report. Could you try contacting the support team for them to investigate this matter in more detail on their end?

Hi @"MRBUSBY", have you tried contacting the support team directly regarding this matter? If so, do you have the ticket ID so I can locate it on the system?

Hi @"Sandbox Studio", the command was meant to be used assuming you were able to login to that Mac account. The error message is correct, since you don't have a Dropbox folder on the admin account. Try using the following command: sudo mv "/Users/benni/.dropbox" ~/.Trash/dropbox.old

Hi @"dbs3000", what exact version of Mac OS and Dropbox are you running on your device?

Hi @"samccarver", it isn't possible to have the Dropbox icon in the dock. It will only appear on the menu bar near the clock when you run the app from the Applications folder. Could you attach a screenshot showing the menu bar, and the 'Force quit' window on Mac to confirm that the Dropbox app is running, but has no icon…

Hi @"Steve D", how large is the external drive you're trying to sync to your Dropbox account?

Hi @"trebit", do those users have an app that can preview PDF files on their mobile device?

Hi @"ajborson", you can install the Dropbox app using this link to download the installation file. 

Hi @"mtesta", I can see that you have a ticket in our system that has been forwarded to a specialist team to investigate further. Please could you reply to them when you get a chance.

Hi @"bobhauert", are you clicking the Dropbox icon in the menu bar once only? his will allow you to view the avatar on the top right, which you can click to view the preferences on your app, to then see which account is signed in.

Thanks for the info, I'll move this thread to the appropriate forum for more specialist support.

Hi @"Tom40", thanks for bringing this to our attention. Dropbox wouldn't affect the quality of your files when they're uploaded. If you preview the videos on a desktop machine, do the videos still appear blurry? Does this occur when you export the files, or offline them on the mobile app? This will help me to assist…

Hi @"VineDrop", thanks for messaging the Community. Deleting files from your Dropbox account would free up quota, so it sounds like the deletion hasn't synced to the account online, or another file has taken up quota on your account. Have you tried checking the sizes of files on your account online to see if this could be…

Just to clarify, when you open the document, are you opening it via the Dropbox app, which then opens in Word?

Hi @"tronclue", thanks for bringing this to our attention. Just for clarification, are you accessing the Dropbox folder using the Dropbox API itself, or is Python accessing the local folder? This will help me to assist further!

Hi @"BC17", I've sent you an email, please could you reply when you get a chance!

Hi @"Franco52",is this file in a shared folder? Is the file open on the computer at the same time when you're trying to edit it via the mobile app? Are you opening the Word app via the Dropbox app?

After some brief research, this appears to be an error related to connecting to Microsoft Intune. You can try uninstalling and reinstalling Excel to see if this helps.

Hi @"HaseebMIT", thanks for bringing this to our attention. Is your mobile owned by a company or managed by one? Is this for any Excel file on your device? This will help me to assist further!

If you click the Dropbox icon in the system tray, have you tried searching for the file from there by clicking the magnifying glass icon?

Hi @"jessifishman", could you clarify what you mean by 'search' for the files? Are you searching in Explorer itself? How exactly do you download the files from Dropbox? If the files are syncing via the app, you shouldn't get any option to replace the file, since it does so automatically.

Hi @"LabNave", this is possible by clicking the ^ button on the system tray, and then dragging the Dropbox icon to the tray. This would work for any icon there as it's a Windows setting.

If the files aren't visible on the deleted files page, then it means that it wouldn't be possible to recover them. This would be the same for the support team when attempting to recover files. I'm sorry I can't be more helpful on this matter.

If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were permanently deleted When was the last time you accessed…

We do appreciate the feedback on how to improve the Dropbox service. While I can't comment about the security implications of third party applications that connect to Dropbox, you could try contacting the developer of those apps regarding the analytics and if they could be disabled somehow. 

Hi @"mamacholina", thanks for bringing this to our attention. Could you try reinstalling the desktop app, without uninstalling it first, from this page? Keep me updated with any progress!

Hi @"BeckyO", thanks for bringing this to our attention. In order to understand exactly what you're seeing, could you attach a screenshot showing this behavior on your device? Could you also let me know what version of Windows you're running? This will help me to assist further!

Hi @"NathanL", thanks for messaging today. Currently, the official integration for Adobe is primarily for PDF files, which can be found here. At the bottom of that article, it does mention that certain Adobe formats stored in Dropbox can be previewed on the site and apps. What kind of extension or implementation are you…