Jay Dropbox Community Moderator

Thanks for the update, I've moved this thread to the appropriate forum for you to receive more specialist help.

Hi @"evgenbaranenko", thanks for messaging the Community! In Windows, it isn't possible to rename a drive letter to a word. Only the 'descriptive name' would change, which according to your screenshot is 'BASE'. Renaming that wouldn't affect your Dropbox folder since the drive would still be located on e:. If you need any…

Thanks for the info. We appreciate the feedback in relation to this feature on how to improve the Dropbox services.

Hi @"ARCHIVOfis", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"delraybeachplasticsurgery", thanks for bringing this to our attention. If you're using the camera upload feature, all images will have the '2022-04-07 17.07.01' format, whereas images uploaded via the manual upload feature, or by dragging and dropping, will have the original filename on them, which could be similar to…

Hi @"Quuzuu", my colleague mentioned locating it by searching in Explorer directly, since you didn't mention searching there, only on the Dropbox site itself. When you do find the files with the same name, could you try their steps to resolve this behavior?

Hi @"kaitling2structures", are they on the same email domain as your own company, or are they using a different domain?

Hi @"AA58", thanks for messaging the Community! This sounds like a version of the Dropbox desktop application pre-installed on your machine when you bought it. Is this on a laptop by any chance, since they usually provide these versions of the Dropbox app with promotional quota available? This will help me to assist…

Hi @"RohanRaman", thanks for messaging the Community! Just for clarification, is this your own app accessing the Dropbox API in order to connect to the service? This will help me to assist further!

Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

Is it occurring for any of these files, or just files of certain sizes?

Hi @"pasharinho", thanks for providing these details. Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully. Could you check your payments page to see if it appears there? Keep me updated with any progress!

Hi @"TBirds", could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, does it state ‘syncing’, ‘up to date’ or any other messages?

Does this error occur immediately or after a few minutes of waiting for the file to open when they doubleclick an online-only file?

Hi @"DenisM5", could you confirm that you deleted the external drive backup from the Dropbox site directly? Any screenshots of the messages you're getting would also be helpful.

Hi @"silvi3", thanks for posting today! It seems like they're trying to share a link to a folder, which is only possible as a view-only link. In order to share a folder to you, they need to follow these steps. Keep me updated with any progress!

Hi @"mev9313", in order to understand what you're experiencing, could you attach a screenshot of what you're seeing on your machine?

No worries, please let us know if you experience this issue again, or have any other queries!

Hi @"DrStuart", thanks for bringing this to our attention. Are you able to locate folder on this page? What about on the events page? This will help me to assist further!

Hi @"cleberdecampos", what version of Mac OS and the Dropbox desktop application are you running on your devices?

Hi @"DocMolly", thanks for posting . This behavior hasn't changed, so if you copy and paste a file with an identical name, the file should be overwritten and the shared link would remain the same since the file would be seen as edited. Have you recently made any changes on the Mac, such as updating the OS? This will help…

Thanks for the update. As you're already in contact with a support agent who can view more account-specific details, it would be better to continue troubleshooting with them directly via email.

Hi @"MarcelN1987", did you reply to the support ticket regarding this matter to let them know if the steps helped? @"nathanlw", what version of the Dropbox desktop application are you running currently?

Hi @"Matt1a", thanks for bringing this to our attention. Could you attach a screenshot showing the quota available on your account from the link @"Mark" provided? This will help me to assist further!

Thanks for the info, we're not experiencing this behavior on our test devices. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"Michael_QM", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"GZ5", thanks for the images. What version of the Dropbox mobile app are you running currently on your device, and what OS version?

Hi @"andreasfmpro", you should have an option to unsubscribe from the emails at the bottom of those emails in order to stop receiving them. Just so you're aware, unsubscribing from emails means that you might miss other important notifications or communications from Dropbox. 

When was that last time that directory was updated, or the files within?

Glad to hear it's working, @"Geney", let me know if you require any further assistance in future!