Jay Dropbox Community Moderator

Hi everyone, we appreciate the feedback on how to improve the Dropbox mobile app. This is the expected behavior of the Android app, so it wouldn't be possible to change it for offline files to be visible outside the app.

Are you able to login to the old Dropbox account itself? Could you create a new email address which can use in order to change the old email to this new email?

Glad to hear it's working now, @"agj60". Enjoy your week ahead!

What happens if you click the option in the yellow bar to view the sync issues?

Hi @"dgsdfgsdgdsfgsdf", thanks for messaging today. Have you ensured that the Windows OS is on the latest version with all security updates installed? Do you have any other software on your machine that could affect or monitor how programs are installed? This will help me to assist further!

Hi @"agj60", thanks for posting today. Could you try downloading and installing the offline installer from this link? Keep me updated with any progress!

Hi @"JMHanson", thanks for joining the Community! Could you please clarify what issue you're currently experiencing? Do you have an old Dropbox account with an old email address that you can't access? Are you trying to change the email on your current account? Any other info or screenshots would be helpful!

Hi everyone, as a workaround for disabling the Dropbox sync icons, you can follow the steps provided by @"Stargx" on this post. As a warning, please exercise extreme caution when using the Registry Editor. If you edit the registry incorrectly, serious problems might occur that could require a complete reinstall of the…

Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing. The following steps should help to resolve this behavior: * Click on the Apple icon in the top left hand corner of your screen * Select "System…

When you load a file, by opening an online-only file, it will always make the file local to view it on the machine. Once it's local, you should be able to view the EXIF data since the full file is on the computer.

Thanks for the info, since you're getting a new device, do you still require assistance on this matter for the older machine?

Hi @"Skipper26", online-only files do not contain any data on them, as they are a placeholder file, and this would be the same for any file that is online-only. This would mean that there's no EXIF data on them, until the file is opened locally, or marked as local.

Hi @"andreamoro", this is something related to how your OS works, and isn't related to Dropbox itself. If the tmp file can't be accessed by the browser, then it's possible that the creation of the file is being prevented somehow in your OS.

Hi @"jvfederico", thanks for posting today! Do you get an error log with the message about the permissions error, in a blue link? Have you changed the name of your home folder? This will help me to assist further!

Hi @"Blondie1", when you say that Smart Sync is enabled, do you mean that your files are showing up as online-only in Finder? . Do they have a cloud icon on them, or a green tick?

Hi @"Danny Wyatt", it looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page, switch ‘Early releases’ to Off, and then, re-download the app from here. Could you also ensure that the Finder extension for Dropbox is enabled in the Mac settings?

Hi @"cornelrules", although you mentioned you use Save as, is the autosave option also enabled in Word 365? If you pause syncing, and not quit the Dropbox app, does the issue persist?

Hi @"AnnaBelleDing", thanks for posting on the Community! Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

You could try reinstalling the app without uninstalling it first from this link to see if this helps.

Hi @"Wattie", this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.

This idea is going to need a bit more support. We've updated the status to encourage more users to back you up!

Hi @"el_gallo_azul", thanks for messaging the Community! The option to open the site should open a browser on your machine. Is it possible that you have your OS set up to open certain links within the Signal app by default? Are you able to reset those settings on your device? @"llazarte", the tmp file is created by Dropbox…

Hi @"i3dsolutions", thanks for joining the Community! Are these files located in a specific folder, or in random locations in your Dropbox folder? Could you click the Dropbox icon, then your avatar on the top right, and 'View sync issues' to see more information on the error? This will help me to assist further!

Thanks for the info, @"paulpeterson". I'd recommend getting in contact with the support team directly for further assistance on why the other computer backup folder isn't visible. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi everyone, could you let me know what ISP you're currently using? Have you tried switching browsers (for those using the web) to see if this helps?

Hi @"khs", what was the exact invite you received in your email? Did it invite you to a shared folder, or to join a team to view a folder?

Hi @"Chambo55", if your files on your old machine are not already local, then moving the files to the external drive would force the files to be downloaded from the site, as this is the primary function of Smart Sync.

Hi @"bricealef", thanks for posting on the Community! In general, overwriting a file wouldn't delete the shared link on the file, unless the OS or app was deleting the original, and then creating a new version of the file. Could you try uploading the file to the site directly to see if the link remains the same? Keep me…

It does sound like the team admin deleted your account entirely, instead of converting it back to a personal plan. For 7 days, the account email is reserved since the admin has the ability to recover your account back to the team if it was an accident. Since you're now able to create a new account with the same email, this…

Hi @"Charles Cusumano", thanks for messaging the Community. I understand your concern over your missing files and account. Was your account part of a Dropbox Business team by any chance, or was it a personal account? Was your account signed in on any other machines or locations? This will help me to assist further.