Jay Dropbox Community Moderator

Hi @"Sydneytobin", thanks for contacting us! Did you receive this via a shared link to a folder which is accessible only via the browser, or a shared folder that is added to your account? What is the file extension of the files when trying to preview them? This will help me to assist further!

Hi @"timkov", thanks for bringing this to our attention. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. This will help me to assist further!

This idea is going to need a bit more support. We've updated the status to encourage more users to back you up!

Hi @"dalden", thanks for contacting us! What's the name of this folder you're trying to delete? Does it have a special folder icon on the Dropbox site, like a building or Windows logo? This will help me to assist further!

Hi @"John609", thanks for bringing this to our attention. Dropbox wouldn't automatically rename your file extensions to another extension during a move. Did you move the files via the site itself, through the mobile app, or the Dropbox folder? Were you using any third party apps at the time of the moving? This will help me…

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Sarah DC", thanks for posting today! Could you you clarify exactly what occurred when you tried to view the promotion? Do you have the ticket ID from when you contacted the team? This will help me to assist further!

Glad to hear you were able to resolve the issue! Enjoy your week!

Hi @"atdgeraldton", thanks for posting today! While it isn't possible to disable a link after it has reached a certain number of downloads, depending on your plan, you can set an expiry date for the shared link itself. Additionally, there is a daily bandwidth limit on shared links and file requests, which varies according…

Could you try these steps to fix the ****** links and permissions?

Hi @"MichelleLM", thanks for posting today. Did you upload the files via the Dropbox site, or the mobile app? Was it using camera uploads? Do you see any RAW files on the events page? This will help me to assist further!

Hi @"DaveYoungUK", thanks for posting today. Is the Dropbox desktop application showing up as up to date, or syncing? What message do you see when you hover over the Dropbox icon in the menu bar? This will help me to assist further!

Hi @Kelsays, if you delete the files from the site, or one of the computers, the deletions will sync to the other machine. Once the deletions have completed, you can add the files that you want to sync into the Dropbox folder, or the site, and the files will sync to the other devices.

Hi @"markhutch", thanks for contacting us. Try entering this URL to see what is on that link. We appreciate the feedback you've provided about the Dropbox service for searching for files.

Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.

Hi @"Tdidi", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress.

Hi @"Te_Pires_", thanks for bringing this to our attention. It shouldn't be possible to be charged twice for the same annual plan on the same account. Do you only have one Dropbox account? As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter…

That would be the Dropbox desktop application you're seeing there, since it shows the files that would be visible in Finder. Any changes made on your local machine, adding or moving a file into the Dropbox folder, would make the file local. Editing a file in the Dropbox folder would keep the file local, until you mark it…

Hi @"Steven Cee", it is possible to show the file sizes, however, the user was asking to view the size of every file on their account without having to enter each folder manually, which isn't possible at this time.

Hi @"mediafp", thanks for posting on the Community! Smart Sync allows files to remain online-only by default if they are added on the web or via another device. You can change this setting using these steps in the Dropbox desktop application. If you need any further assistance, please let me know!

I've sent you an email, @"Candacejack", please could you reply to it when you get a chance.

Hi @"DiVe", thanks for joining the Community! The Dropbox Professional plan does offer 3 TB of quota for a personal plan for one user only. You can read up more about it here if you need any further details.

Hi @"Wendy8", thanks for posting today. Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. The number you have is for the Business sales team. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this…

Hi @"Candacejack", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Jludvigson", try contacting the support team directly from the account you're logged in as, explaining that you need assistance accessing another account due to an expired password. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the info, it wouldn't be possible to install the Dropbox mobile app on an SD card, it can only be installed on on internal storage of the phone.

Could you clarify what you mean? Do you want to install the Dropbox desktop application or the Dropbox folder on the SD card?

Thanks for alerting us to this problem. Dropbox engineers are aware of the behavior and are working on a solution. 

Hi @"JR25", @"PR8", @"geosinclair", @"Scott H.", would it be possible to contact you at the emails provided on your forum profile to investigate this matter further?