Jay Dropbox Community Moderator

Hi @"j4kconsulting", I can see that a support agent has replied to your ticket, please could you check their reply and respond to them if you have any further queries.

Hi @"LoveNivea", thanks for bringing this to our attention. Just for clarification, when you search on the site, do those PDFs contain the individual words 'British Bomber Command' separately, and not as a whole phrase? This will help me to assist further!

Hi @"brains", thanks for the clarification. It wouldn't be possible to have custom icons for any folders in the Dropbox folder.

In the screenshot, it shows that the external drive backup is paused, so it possible isn't fully synced. You can view the size of folders on your external drive on the site by following these steps. Once you have the sizes enabled, and the drive shows as 'done' on the main Backups page, let us know if the folder sizes…

If the Synology is detected as a single local external drive connected via USB, then it could be backed up using Dropbox Backup, as network drives aren't supported. Any built-in Synology app would not be supported by the Backup plan.

Hi @"azblk7", thanks for messaging the Community! Just for clarification, are you referring to the Dropbox Backup feature itself, or the Dropbox Backup plan? This will help me to assist further!

Is it possible that any of the folders recently had a lot of files added to it, which could have temporarily increased the quota usage on your account?

Hi @"socksinacan", you can view the external drive backup on the site directly. Regarding comparing the two, currently there isn't a Dropbox feature to do so, since if it states it's backed up, it means that the files are already synced successfully.

Hi @"phardy007", if you open the preferences of the Dropbox desktop application, and view the Sync tab, can you let us know the exact location of the Dropbox folder?

Hi @"seahawk", thanks for bringing this to our attention. We appreciate the feedback on this matter. Were you by any change a member of a shared folder at this time? This will help me to assist further.

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Hi @"kkarisa", thanks for bringing this to our attention. You can quit the Dropbox desktop application entirely, which will exit the program and stop it from syncing. Once you're done with the exam, you and start it up again like a normal program on your machine. Keep me updated with any progress!

Hi @"pamr", thanks for bringing this to our attention. Currently, it isn't possible to see who downloaded the Dropbox Transfer. If you emailed the transfer directly to people, you can see who accessed it via these steps. If you have any further queries, feel free to message back.

Hi @"ltg444", thanks for bringing this to our attention. Are you on a stable and reliable WiFi network? Could you try connecting to cellular data to restore the purchases? This will help me to assist further!

Hi @"NS2022", most likely it's due to the files being in a Team folder. Do you know if the team admin has enabled sharing from the Dropbox Business team?

Hi @"MCSquared22", did you upgrade via an Android or iOS device to the paid subscription?

Hi @"Specialkized", could you clarify the exact behavior you're experiencing when trying to run the installer from the site?

Currently, there isn't any specific method to improve the set up you have. We only urge caution when using an external drive, and to try not to unplug it while the Dropbox desktop application is open and running.

Thanks for the info, I can see that you're already in contact with a specialist, so they'll be able to investigate and assist from there on!

Glad to hear your files are working now. However, as @"Rich" stated, there are possible issues with the Dropbox folder being on the external drive, so I would urge caution when using the app while the drive isn't connected.

Hi @"mayanoglu", have you tried contacting the developers of the app for further assistance on this matter?

Hi @phq, the Family Manager can perform these actions on the team, which normal members are not able to do.

Hi @"prestacycle", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"Imbi", thanks for contacting us. Are you using Smart Sync on your device? Were these files previously online-only, or local files? Do you know if there were any recent updates made to your OS? This will help me to assist further!

Hi @"KennnD", thanks for bringing this to our attention. Are you trying to disable the computer backup from the Dropbox site or the Dropbox desktop application? This will help me to assist further!

Hi @"Coakley", thanks for bringing this to our attention. Is this for any Paper document, or the Paper site? Do you have the ticket ID to locate it on the system? This will help me to assist further!

Hi @"ThomasGB", thanks for the info, I'd recommend getting in contact with the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

As we're not experiencing any form of slowdown with the site currently, there might be something else specific to your setup which could be affecting the connection to the Dropbox servers. 

Hi @"tgauerke", do you have any proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains? As you mentioned this is a work network, have you checked with your IT team regarding this matter?

Are you able to save the PDF and manually upload it to Dropbox using the Dropbox mobile app instead of the Files app?