Jay Dropbox Community Moderator

Hi @"chrisc718", thanks for posting in the Community! Could you clarify which VDI you're using? Is it possible to save your VDI sessions between logins? This will help me to assist further!

Was the Dropbox folder itself located on the old external drive, or an internal drive?

Hi @"thecreativeoffices", thanks for bringing this to our attention. Did this occur after a Mac OS update, or any other updates? Did you enable iCloud or make any other system changes? This will help me to assist further!

If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 

Hi @"RobySeek", thanks for bringing this to our attention. Do you have any other devices connected to your account? Are you using a custom domain name, or a public email provider? This will help me to assist further!

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the info, this might help other users with similar issues in future!

Thanks for the info. The Lenovo offer is only available for new Dropbox accounts, so if you signed into an existing account, then the promotional quota wouldn't be eligible for your account.

Hi @"helpelliot", thanks for bringing this to our attention. Are you using a mobile email app, a desktop app, or a browser? Which email provider are you using? What exactly happens when you try to attach a file? This will help me to assist further!

Hi @"teddybearfactory", thanks for bringing this to our attention. Did you sign into an existing Dropbox account, or create a new Dropbox account from the pre-installed app? Have you previously activated any other type of promotional quota on your account, either by Lenovo or another company? This will help me to assist…

Thanks for the info, @"James H.83". Just for clarification, did you select the Smart Sync > Local option as shown in your image when you right-clicked the Dropbox folder?

Conflicted copies happen when a file is being saved while being open elsewhere. Regarding your support ticket, you can locate it from this page online when you scroll down to view your active tickets.

Hi @"blloyd", thanks for providing these details! We appreciate your feedback on this matter. This info could help other users on the forum if they experience similar issues in future.

Hi @"James H.83", what version of Windows are you currently running on your device?

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Okay, so it looks like you've already disabled the computer backup. Could you follow these steps to restore the default location of the folders?

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"ColinD", thanks for bringing this to our attention. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps? Afterwards, you'll get the option to move…

Hi @"rgamesstore", are you trying to upload into a shared folder? Could you attach a screenshot showing the browser window when you're trying to upload a file?

Do you experience the same issue when quitting the Dropbox desktop application and sorting the files again?

Hi @"JamesOBVDS", thanks for bringing this to our attention. Could you try selecting that specific column with your folders (the second one) and sorting the files and folders by name? Keep me updated with any progress!

Hi @"Patentguy", thanks for bringing this to our attention. Is this only occurring for this Adobe file only? What about for files not in the Dropbox folder? If the Dropbox desktop application has been exited, do you get the same issue? Keep me updated with any details!

It sounds like this was an OS-related issue, since you did the move via Explorer. For some reason, Explorer removed the file extension and kept the last .00 of the time of the photo to be the file extension.

It sounds like these files don't have an extension such as test.jpg, where the .jpg is the extension. Could you attach a screenshot showing what you're seeing on the site?

Is there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

Hi @"corinnemcb", you can view file sizes using the steps in my previous post. However, it isn't possible to see file sizes for all files in all folders, as you need to go into each folder manually.

Do you see the payment on your account here with a confirmed receipt? If so, the upgrade should appear on the plan page. You can also use the card lookup tool to see if the upgrade was made on another Dropbox account.

Hi @"keikokumagai", thanks for contacting us! There isn't a 1 TB plan any more, as Dropbox Plus is now a 2 TB plan. Could you confirm that you're definitely not on a Plus plan by checking out this page on your account? This will help me to assist further!

Hi @"skiblues", thanks for joining the Community. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress! Mod note: edited to update link in post. [last updated 2023]