Jay Dropbox Community Moderator

Hi @"rouhmaen", thanks for bringing this to our attention. Looking at the list, it's possible that this was a false positive by that antivirus vendor, since the official app shouldn't have any viruses on it. Are you experiencing this issue on your device specifically? This will help me to assist further!

Hi @"SLIH", are you on a public email provider or a custom/private domain name? Have you checked with your IT admin to see if Dropbox emails are coming through?

Hi @"LuciLouWho", in the reply box, there should a camera icon which would allow you to upload screenshots there to the forum.

Hi @"pablopaul", thanks for messaging the Community! In general, if files are online-only, dragging them from one folder to another wouldn't force them to download to your computer first. Are you copying and pasting files, or dragging them within Explorer/Finder? This will help me to assist further!

Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

Hi @"Bewlay", if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.

Hi @"Horst3", thanks for messaging the Community. In order to assist you further, I'd recommend contacting privacy@dropbox.com for the appropriate team to respond to your query. They'll be able to assist from there on.

Hi @"Rolana", the thumbnails should be updated more or less immediately, however, I'll move your thread to the API section for a more precise answer.

Hi @"TimDb", thanks for the update. I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"ZeJ", if the image previews normally via the URL, then the issue would lie with the forum itself, which might be unable to parse the link correctly. I'd recommend contacting them for further support, as it appears that this isn't related to Dropbox.

What page are you trying to access specifically when you get this error? Is it the login screen itself, or some other URL?

Hi @"JYK0417", these don't appear to be Dropbox sync icons, and after some research might be related to OneDrive icons instead when using Windows 11. I'd recommend checking with Microsoft support for more advice on this matter. 

Hi @"ckfaber", we appreciate the feedback on this matter. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

If you don't want those files to appear in your Dropbox account, you can delete them from your account. You can upload specific files to the Dropbox folder manually. Dropbox doesn't have an option to backup your whole ****** drive, only certain folders. Provided the computer backup is disabled, those folders won't get…

It sounds like something in Safari is preventing the Dropbox site from loading normally. Could you try clearing your cache and even resetting your browser entirely to see if this helps?

Hi @"SengaGlacier", I've sent you an email, please could you reply to it when you get a chance!

Hi @"deannep", it looks like the computer backup is no longer running on your device. Could you confirm what system folders you see in the Dropbox folder, such as Desktop?

It depends on your requirements, however, we've not heard of any differences between SSD and HDD when syncing.

For instance, Boxifier in the past has been known to prevent the Dropbox desktop application from updating. If the app hasn't been installed with admin privileges, there could be similar issues. If you're not on a Dropbox Basic plan with more than 3 devices connected, you could try an advanced reinstall of the app using…

Reinstalling the Dropbox desktop application would most likely be the best method, however, as you've been experiencing issues doing so, the support team will be able to investigate further. 

Hi @"JenTo", thanks for bringing this to our attention. Do you have any other apps on your device that could prevent the update of the Dropbox desktop application? These could be apps that monitor or change the Dropbox folder in some way. Keep me updated with any progress!

Hi @"dolphinuser426", thanks for messaging the Community. In general, there isn't any recommendation to use a specific ****** drive type to store the Dropbox folder. Does the same behavior occur when the Dropbox desktop application has been exited completely? This will help me to assist further!

There should be a Mac setting in the Users and Groups settings to prevent apps from loading up automatically in specific profiles. 

Thanks, I can see you've opened other tickets to the support team. They'll be able to assist you from there on via email.

If you're already in contact with a support agent, they would be in a better position to assist you further. 

Hi @"Heimlick", assuming that the Dropbox desktop application has been fully uninstalled, are there any files in the Dropbox folder when it appears? Have you tried closing all running programs and then delete the folder to see if it remains deleted?

Hi @"johnblakemore", thanks for messaging the Community! What type of file are you trying to access? Are you accessing it from the site, or downloading it and opening it in a specific app? This will help me to assist further!

Hi @"Natmonster", do you have any unknown logins on your account on this page? According to the version history on one of the images, what does it say exactly about the upload location when you hover over it?

Hi @"skol", do you have the ticket ID to locate it on the system?

Hi @"andrewlduane", thanks for joining the Community! As it is on her own computer profile, I'd recommend disabling the Dropbox desktop application from starting up automatically in the preferences of the app. Since way, it won't boot up next time, and ask her to set up the account. Keep me updated with any progress!