Jay Dropbox Community Moderator

Hi everyone, we appreciate the discussion here regarding the connection of Dropbox to another app or service. Nevertheless, we wouldn't recommend posting your emails on the community, as it would be against the Community Guidelines, for your own privacy and security. Enjoy your weekend!

Just for clarification, if you try to recover some of the files, do you get any specific error message?

Hi @"hitammysue", currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Have you tried contacting the team via email using the support link?

Hi @"frustrateduser123", are you connected to a stable WiFi network, or via cellular data? Are you using the camera upload feature, or manual uploads on the mobile app?

Hi @"boonwd", could you try disabling or quitting OneDrive temporarily to see if this shows the correct sync icons?

Hi @"abhinavj86", there has been another email since then, if you could reply to that message the agent would be able to assist further via email.

How long ago were the files deleted from your account, was it longer than 30 days ago?

Hi @"DBJulie", thanks for messaging the Community. In general, when you download from the Dropbox site, you should be able to specific where you want to save the file, like with any other site. If you're not getting the option to pick, then there might be a browser setting that is automatically forcing files to download…

Hi @"oneweb2022", could you try creating the transfer on the site directly to see if this helps?

Hi @"achubb", you can see if you're a member of a team but checking this page, or by looking at your current plan. Do they have any emails in their inbox asking them to join a Dropbox Business team?

Hi @"onward", could you provide the specific link you were redirected to, so that we may further assist you?

Hi everyone, thanks for bringing this to our attention. In order to determine if this is related to any browser, could you try switching browsers to see if this helps? Additionally, you can try using incognito/private browsing mode without any extensions running, and clearing your cache. Keep me updated with any progress.

Hi @"Aviator12", thanks for bringing this to our attention. Could you let us know in more detail what you're experiencing? Is this an app or service you're trying to connect to Dropbox? What error are you getting? Any other info or screenshots would be helpful!

Hi @"Decor gorup", from what you were describing, it sounds like another user has deleted a file or removed you from a shared folder. Could this be the case? Do you see any recent events related to the missing file? Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox…

Thanks for the info @"Mirthy", how many files are you currently syncing on your machine? Is it greater than 300k files?

As it sounds like you enabled the computer backup feature, the files should be visible on this page, from which you can download them to your machine.

Thanks for the info, I've located your new ticket and replied to it. Could you reply to my email as soon as possible?

Do you have the Dropbox desktop application installed, and are the Excel files located i that folder when you edit them?

Are you able to navigate to the files via the events page and then download them to your computer?

If the files are download as local, then there must be an app or service that is attempting to access the files. Do you go into an app and then navigate to an online-only folder within that app to open a file?

Hi @"ckefalas3", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"shady mohamed", have you tried these steps to change your billing cycle?

Hi @"Chuckles333", in order to assist further, we need to understand how and where you're using Excel. Is this via the Dropbox site using Excel Online, the mobile app, or the Excel desktop app? Likewise, how are you opening Dropbox files? Any other info or screenshots would be helpful!

Hi @"caryw", could you attach a screenshot or video displaying what's happening when attempting to install the Dropbox desktop application? This will help me to assist further!

Are there any missing files visible on the deleted files page, or the events page?

Hi @"stevestevesteve", could you ensure that the Dropbox account is definitely disconnected from your account according to this page on the site?

Hi @"786michaelt", what Business plan were you on, and which plan do you have currently? This will help me to assist further!

Hi @"Farion", this isn't a valid ticket ID, could you check it again on the system?

Hi @"exx", is this in all folders in random locations, or for specific folders?

The invite feature allows you to share a folder with a user, however, this is a normal shared folder, and not a shared link. It's only possible to disable downloads on shared links, meaning they can't be shared folders.