Jay Dropbox Community Moderator

Hi @"Iniesta", how many megapixels are the images you're trying to preview? This is the width x height of the image in pixels.

Hi @"sloohand", if you're still experiencing this behavior, I'd recommend getting in contact with the support team directly for further assistance.

Hi @"mebrooks", I'd recommend getting in contact with the support team directly for further assistance on this matter.

Hi @"shauntucker", is this occurring with any files you're trying to open? Are you connected to WiFi or cellular data when doing so?

Hi @"Dirty_White_Hat", currently there isn't any method to format the .dropbox.device file in a readable format for security and privacy purposes. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"cranerr", could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

Hi @"jvoong", is there a possibility that a proxy, VPN, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

We appreciate the feedback on this matter. As Smart Sync does appear to be working as normal, and Explorer is showing the correct size, then it would be up to the apps in particular to detect the zero size on disk. If this isn't possible for those apps, you could use selective sync to prevent entire folders from appearing…

Hi @"JaneLH", are you certain the the files were all uploaded from the old device? Is the Dropbox desktop application showing up as up to date? Are the files visible on the Dropbox site directly?

Hi @"Hopeless", you can delete an extension from Microsoft Edge by following their steps here.

Hi @"mikeproducteng54", have you tried contacting the support team regarding this matter?

Hi @"Marizon", thanks for the information, I'd recommend getting in contact with the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the image, it does look like Smart Sync is working as expected, since the size on disk is showing as zero bytes. According to Explorer, when you right click the appropriate folders, does it show the smaller size?

It definitely seems to be affecting the phone provider directly, so for some reason it isn't working on Samsung devices, or perhaps the method in which it creates hotspots, which is preventing access to Dropbox. As to what the issue might be, it wouldn't be possible to find out from our end, as it does seem to be device…

Hi @"David Tran", thanks for bringing this to our attention. In general, if the files are online-only then they shouldn't take up any quota on your computer. Could you try right clicking one of the online-only files and then Properties and attach that image here to assist further?

Hi @"April", currently, there isn't an option to have both the thumbnails on files and for them to be online-only. We appreciate all feedback on how to improve the Dropbox service and app.

As this is technically a hidden file in the system, and one created by the OS, it wouldn't be possible to remove that file from the desktop.

Hi @"DHM42", just for clarification, what exactly was the Dropbox desktop application syncing? Did you somehow still have a copy of the Dropbox folder on your machine prior to the installation? Was it syncing files from the Dropbox site down onto your machine? Could you provide an example of a file or folder that isn't…

Do you know if you enabled the computer backup feature by any chance?

Hi @"PR8", you can request this feature by posting on the Ideas board for other users to vote on.

Currently, there isn't a method to communicate with other users privately via the forum. If you wish, you can suggest this change for others to vote on, so the team can look into this possibility.

If their account was suspended, then, they'd need to get in contact with our support team directly to look into this matter in more detail. They can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support.…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"sracinez", @"Jacintha", are you still experiencing this issue at this time?

Could you attach a screenshot showing what you mean by 'they are visible but I cannot click on them'?

Hi @"lockedbag", thanks for the message. Do you have any proxy, VPN, firewall, or security software could be restricting traffic to the following Dropbox domains? Is this a company-managed device by any chance, or is it a personal phone from factory settings?

Hi @"donraymedia", Dropbox Backup is a feature that allows you to automatically sync and backup certain folders on your account to Dropbox, namely Documents, Downloads and Desktop. It's unrelated to Dropbox Capture as they are different features entirely. Regarding the CPTR, could you attach a screenshot showing where…

Hi @"fosterdouglas", thanks for bringing this to our attention. As you've already performed all the necessary steps, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our…

Hi @"debattwg", thanks for contacting us. Currently, there isn't a feature available to perform the action you're looking for on the Dropbox site. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"daily", thanks for messaging the Community. This is a hidden file that is created by your Windows OS, so if you delete the file, Windows would just re-create it each time. Has this issue occurred recently? Could you clarify on why you believe Dropbox created the file? This will help me to assist further!