Jay Dropbox Community Moderator

Hi @"Jay F", have you checked your shared folders to see if they're there?

Hi @"digitalworker", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Yes, that's the Dropbox app you're seeing there when you click the icon. What were you expecting to see when you opened the Dropbox app? As mentioned by @"Mark", the previous version of the app with the window showing the files is no longer available.

Hi @"Neil_Stanley", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

We're not experiencing this issue on our test devices when Dropbox isn't installed on it. Which browsers are you using when attempting to preview the shared links?

According to the screenshot, I can see the Dropbox icon in the menu bar; it's the leftmost icon near the center of the screen at the top as there are a lot of items there.

Hi @"deepak3684", thanks for bringing this to our attention. If you don't have access to that email address, then it won't be possible to change the email, since it needs to be verified first. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this…

Glad to hear it's working now. Enjoy your week!

Hi @"Dr Rosalyn Nichols", thanks for messaging the Community. It sounds like you're referring to this process of linking accounts. If the accounts have become unlinked, it would mean that the work account is no longer considered a work account. This could happen when the Dropbox Business team is downgraded, or if it was a…

Are these PDF files created using the same app? Does it apply to PDFs created by different apps or services?

Could you try copying and pasting the text in this file in another Word doc and see if the same issue is experienced there?

Hi @"akmedia", thanks for the report. Could you try contacting the support team for them to investigate this matter in more detail on their end?

Hi @"MRBUSBY", have you tried contacting the support team directly regarding this matter? If so, do you have the ticket ID so I can locate it on the system?

Hi @"Sandbox Studio", the command was meant to be used assuming you were able to login to that Mac account. The error message is correct, since you don't have a Dropbox folder on the admin account. Try using the following command: sudo mv "/Users/benni/.dropbox" ~/.Trash/dropbox.old

Hi @"dbs3000", what exact version of Mac OS and Dropbox are you running on your device?

Hi @"samccarver", it isn't possible to have the Dropbox icon in the dock. It will only appear on the menu bar near the clock when you run the app from the Applications folder. Could you attach a screenshot showing the menu bar, and the 'Force quit' window on Mac to confirm that the Dropbox app is running, but has no icon…

Hi @"Steve D", how large is the external drive you're trying to sync to your Dropbox account?

Hi @"trebit", do those users have an app that can preview PDF files on their mobile device?

Hi @"ajborson", you can install the Dropbox app using this link to download the installation file. 

Hi @"mtesta", I can see that you have a ticket in our system that has been forwarded to a specialist team to investigate further. Please could you reply to them when you get a chance.

Hi @"bobhauert", are you clicking the Dropbox icon in the menu bar once only? his will allow you to view the avatar on the top right, which you can click to view the preferences on your app, to then see which account is signed in.

Thanks for the info, I'll move this thread to the appropriate forum for more specialist support.

Hi @"Tom40", thanks for bringing this to our attention. Dropbox wouldn't affect the quality of your files when they're uploaded. If you preview the videos on a desktop machine, do the videos still appear blurry? Does this occur when you export the files, or offline them on the mobile app? This will help me to assist…

Hi @"VineDrop", thanks for messaging the Community. Deleting files from your Dropbox account would free up quota, so it sounds like the deletion hasn't synced to the account online, or another file has taken up quota on your account. Have you tried checking the sizes of files on your account online to see if this could be…

Just to clarify, when you open the document, are you opening it via the Dropbox app, which then opens in Word?

Hi @"tronclue", thanks for bringing this to our attention. Just for clarification, are you accessing the Dropbox folder using the Dropbox API itself, or is Python accessing the local folder? This will help me to assist further!

Hi @"BC17", I've sent you an email, please could you reply when you get a chance!

Hi @"Franco52",is this file in a shared folder? Is the file open on the computer at the same time when you're trying to edit it via the mobile app? Are you opening the Word app via the Dropbox app?

After some brief research, this appears to be an error related to connecting to Microsoft Intune. You can try uninstalling and reinstalling Excel to see if this helps.

Hi @"HaseebMIT", thanks for bringing this to our attention. Is your mobile owned by a company or managed by one? Is this for any Excel file on your device? This will help me to assist further!