Jay Dropbox Community Moderator

Hi @"Thomas D.31", just for clarification, does the video play with audio when downloaded on a desktop machine? Have you tried opening the file in a different video or media player?

Hi @"JohnL3", since you mentioned the Documents folder was in Dropbox, it's possible you may have enabled the computer backup feature, however, it might not have completed the migration, as there are no files on the Dropbox site on the events page or the deleted files page. As you also deleted the Trash on the machine,…

Hi @"Perry P.2", thanks for messaging the Community! You can use the Photos page on the Dropbox site to view all images on your account. If you need any more details, feel free to message back!

Hi @"Andy S.6", thanks for bringing this to our attention. Could you attach a screenshot showing the sync icon you're getting on the files and folders in your Dropbox folder on your machine? This will help me to assist further!

Glad to hear it helped out! If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"allard", thanks for bringing this to our attention. Have you tried reinstalling the Dropbox desktop application to see if this helps with the sync icons on your device? This will help me to assist further!

Hi @"hoho1", thanks for bringing this to our attention. Do you have any Dropbox Backups currently stored on the site? Could you attach a screenshot showing what you see on this page? This will help me to assist further!

If you scroll down this page, do you see the option to view the file on the website directly?

Hi @"Mvj15208", could you attach a screenshot showing where you're experiencing this behavior?

Hi @"GPet73", could you attach a screenshot describing what you're experiencing with the location of the computer backup folders? @"Abuhitham", have you changed the computer backup in any way via the desktop app or the site itself?

Thanks for the update, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Thanks for the update, if you require any further assistance in future, please let me know.

Thanks for the info. Could you try doubleclicking the suggested folder instead of single clicking it so that the folder is fully selected as the copy location?

Hi @"stmarysbythesea", thanks for bringing this to our attention. Could you clarify in more detail what they're experiencing when trying to view the shared file? A screenshot of this would help greatly. Is this a shared link to a PDF, created using these steps? This will help me to assist further!

Hi @"olddog76", the Dropbox desktop application runs several processes in the background in order for the app to work normally. Other apps perform the same way, such as browsers. Are you experiencing any issues with the Dropbox app in particular?

Hi @"nikki6", could you attach a screenshot showing your quota on the site in order to see the current total?

Hi @"dfscott12", it looks like this isn't a shared folder, could it be part of a shared folder itself? What icon is in the folder when viewing from the site?

Thanks for the info. Since it sounds like you don't have a copy of the file in the deleted files page, could you see if the events page shows the file anywhere on your account?

Hi @"UncommonChamber", thanks for bringing this to our attention. In order to understand what you're experiencing, could you attach a video showing the steps you're taking, while hiding any personal information? This will help me to assist further!

Hi @"Rothman and Company", thanks for bringing this to our attention. Are you trying to create a private folder, shared folder or team folder on your account? A screenshot of the greyed out Create button on the site would be helpful, along with where you're creating it. This will help me to assist further!

Hi @"siteascension", I've merged you to this thread with the solution, as other users were in similar situations. If you need any further assistance, please let me know!

Hi @"Leonidas1994", that appears to be a system restore folder, or at least a copy of one. If so, then it means it needs access from the original administrator of that machine it was transferred from. Could you try these steps to change the permissions on the folder to then delete it?

Hi @"Michelle L", if the Dropbox link works normally in the browser, but can't be opened via Word, then it would be an issue with Word directly, and there isn't anything we can recommend directly. You can try contacting Microsoft support for further assistance on this matter. 

Could you try changing the bandwidth limit on the Dropbox desktop application to increase the download speed in the app for files to sync faster?

Hi @"dp201021", if the shared link doesn't work any more, then it would mean that either the link itself was deleted, or the folder or files it referred to was deleted from the account. If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The…

Just for clarification, are you on a new HP or Dell device, and were you using the data migration tool?

Hi @"Yasers", have you tried waiting a full 24 hours prior to resetting the password?

Hi @"Gavin F", I've merged you to this thread with more information on this matter.

If photos are added slowly, does this mean that they are being downloaded, but the internet connection is slow? Regarding the old device, why are all the files missing? Is that app showing as up to date as well, or syncing?

Do you connect in any specific way to the internet? Are you able to access the Dropbox site normally via a browser?