Jay Dropbox Community Moderator

Hi @"rudinskyla", could you attach a screenshot showing the error message you're getting on your device?

Hi @"joanne l.3", if you want to disable the computer backup, you can follow these steps here.

Could you clarify exactly what part of the name you erased, and how you tried to restore it?

With the message you're getting, this is a normal message asking if you want to remove it from Dropbox, and the Dropbox folder of all connected devices. If the computer backup has been disabled, then the files in the normal Documents folder would be the correct one for the machine (as in, click on the main Documents folder…

Hi @"Ryan T.6", thanks for bringing this to our attention. Is this occurring for files in specific folders, or just in random locations? This will help me to assist further!

Hi @"cb m.", thanks for bringing this to our attention. Could you attach a screenshot showing the exact options you're getting when trying to view the desktop preferences? This will help me to assist further!

It sounds like the app itself isn't able to access the files on Dropbox. Have you tried contacting the developer of the app itself to see if they have any solutions?

Hi @"Canadachick13", thanks for messaging the Community. What error are you getting when trying to preview the file? When renaming the file, did you remove the .mp4 extension at the end? This will help me to assist further!

Hi @"jakdawgus", thanks for bringing this to our attention. Could you try downloading the installer from another browser entirely, without any extensions or plugins running? Keep me updated with any progress.

Are you referring to the weekly digests for the three most used shared folders? Or are you referring to another type of notification via email?

Hi @"ManfrediM", did you create a brand new account via the built-in app, or did you sign into an existing account?

Hi @"Greg-at-anypoint", if you have any specific queries about log entries, we'd recommend contacting the support team directly for security and privacy purposes.

If the files are online-only, what happens if you make the file available offline from the right click menu? Can you open them in Word normally?

Hi @"dlhackbart", first, could you confirm that you have both the normal Documents folder in the location you mention, and a separate Documents folder in the Dropbox folder itself? If you delete a file from the Dropbox Documents folder, does it also delete from the normal Documents folder?

Hi @"Bh94", thanks for bringing this to our attention. Are you experiencing this error message on the Dropbox mobile app, the site itself, or directly on the PDF app? Any other info or screenshots would be helpful!

Hi @"BrendaF9", thanks for bringing this to our attention. Is this behavior occurring on any file that is being updated on your account, or just for this file? Is this a shared file, or a file in a shared folder? This will help me to assist further!

Glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

Hi @"JanaV", could you clarify this in more detail? How soon after you upload it to Dropbox does the file become zero bytes? Is it zero bytes on the site first, or on the machine first, which then syncs to the site?

Hi @"CcummingsDT", do you have any other cloud services running on your machine, such as OneDrive? If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

Hi @"rcs04", I've sent you an email, please could you reply to it when you get a chance!

Since the Dropbox folder has a specific name, most likely you're part of a Dropbox Business team as well. You'd need to disable the computer backup feature if it is still enabled by following these steps. 

Hi @"Naddi84", could you try the solution in this thread I've merged you to? Keep me updated with any progress!

Hi @"israa_abuelezz", thanks for messaging the Community. Could you clarify exactly how this happened? Did you enable the computer backup and allow it to complete, or were there any other actions taken in the Dropbox desktop application or on the machine before it was finished? Is the backup visible on the site on this…

Hi @"sheridap", thanks for bringing this to our attention. Are you getting this error on any location on your account, or just within this above folder? Is a shared folder to which you have read-only access? This will help me to assist further!

Hi @"IMCZug", thanks for messaging the Community. Do you have any other subfolders within subfolders that could be shared with different permissions on your account? This will help me to assist further!

Hi @"PeterMizzi", thanks for messaging the Community. While I'm not familiar with that service, some devices do allow you to install the Dropbox mobile app so you can preview files on your account via the TV itself. I'll leave this thread open for other users to contribute their suggestions.

Currently, we don't have information on if this would be changed in the future. If you wish, you can suggest this change for others to vote on, so the dev team can look into this further. 

Hi @"Youssef087", are you using the Dropbox API to access the shared link directly, or just by providing the link in the app via another method?

Hi @"Nic35", the email to Dropbox feature wouldn't overwrite the existing files for security purposes. Only uploading files directly via the site, or overwriting files in the Dropbox folder would allow for files to be overwritten.

Hi @"mir3oevs", if you try to edit a Google doc via your Dropbox account, do you get the option to connect to a Google account from there?