Jay Dropbox Community Moderator

Hi @"DocMolly", thanks for posting . This behavior hasn't changed, so if you copy and paste a file with an identical name, the file should be overwritten and the shared link would remain the same since the file would be seen as edited. Have you recently made any changes on the Mac, such as updating the OS? This will help…

Thanks for the update. As you're already in contact with a support agent who can view more account-specific details, it would be better to continue troubleshooting with them directly via email.

Hi @"MarcelN1987", did you reply to the support ticket regarding this matter to let them know if the steps helped? @"nathanlw", what version of the Dropbox desktop application are you running currently?

Hi @"Matt1a", thanks for bringing this to our attention. Could you attach a screenshot showing the quota available on your account from the link @"Mark" provided? This will help me to assist further!

Thanks for the info, we're not experiencing this behavior on our test devices. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"Michael_QM", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"GZ5", thanks for the images. What version of the Dropbox mobile app are you running currently on your device, and what OS version?

Hi @"andreasfmpro", you should have an option to unsubscribe from the emails at the bottom of those emails in order to stop receiving them. Just so you're aware, unsubscribing from emails means that you might miss other important notifications or communications from Dropbox. 

When was that last time that directory was updated, or the files within?

Glad to hear it's working, @"Geney", let me know if you require any further assistance in future!

Hi @"Elsa3", thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.

Hi @"Verdad", thanks for bringing this to our attention. Previewing videos from the mobile app and site can vary depending on the speed of the internet. Downloading the file directly would ensure the same quality as it was when uploaded to the site. If you're previewing from the mobile device directly, could you try…

Hi @"October", the S Mode app can change sharing permissions depending on your current plan. Basic users can have edit and read only access to files and folders on the account. Could you clarify exactly what issue you're experiencing, with screenshots if need be (while hiding any personal info).

Hi @"vincekye", the orange box icon you're seeing on those two files are Microsoft icons, and are not related to Dropbox, so they're not online-only files. If it was online-only, then it would be a grey cloud icon as seen here. Could you try right clicking the file and marking it online-only to see if this helps?

Hi @"Geney", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi everyone, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Thanks for the info. In the Word app, the @mention feature is only available to Enterprise customers. What plan do you have currently according to this page?

Hi @"CurlyVole", thanks for messaging the Community. This sounds like there might be an issue with the third party app and the code it uses to access the Dropbox API. I'd recommend getting in contact with them directly with this information for them to investigate further. Keep me updated with any details!

No worries! Please let us know if you experience any issues in the future. Enjoy your weekend!

Were you able to @ people before in the Word app on the web? Is the file in a shared folder?

Hi @"Starling", could you try clearing the document cache in the Word app itself to see if this helps with the issue?

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Just for clarification, were you able to get a ticket ID when you followed the steps I provided?

Are you referring to this General tab in your screenshot? We're referring to the Preferences in the Dropbox desktop application which can be access from the system tray.

No worries, glad to have helped out. Enjoy your weekend!

Hi @"wong_deldrie", thanks for bringing this to our attention. If you're getting this message, then your account is most likely still linked to more devices. You can check the devices on your account and remove any that are not currently in use. Keep me updated with any progress!

Hi @"dcesq28", thanks for bringing this to our attention. Which Dropbox app are you using and on which device? Are you posting the comment on Dropbox directly or directly inside Word itself? This will help me to assist further!

Hi @"BobP45", can you see the sync activity to see which files are trying to download in the desktop app? Likewise, are there any sync issues when clicking the avatar in the desktop app?

Hi @"Andrey Triguba", @Dizabanik, would it be possible to contact you at the email associated with your forum profile regarding this matter?

Hi @"Jon R.17", I can see that your ticket is with a specialist team, and that they've replied to your email. Please could you respond to them when you get the chance!